Since 1984, Lane Homes & Remodeling, Inc. has been known for its quality craftsmanship and high level of service. We are a family-owned and -operated design/build firm serving customers in Richmond and the surrounding counties. We specialize in additions, kitchens, bathrooms, master suites, outdoor living spaces, sunrooms, garages, porches and decks, attics, basements, and whole house remodels. We design to fit your style and budget. So give us a call for your next project.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Bathroom remodel (34)
Kitchen remodel (32)
Whole house remodel (30)
New home (28)
Master bathroom (3)
Basement remodel (2)
Covered porch (2)
Screen porch (2)
Attic ventilation/insulation (1)
Bedroom remodel (1)
Custom closet (1)
Home office remodel (1)
Master Suite (1)
Outdoor living area (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Lane Homes & Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Lane Homes & Remodeling in Richmond, VA; Midlothian, VA; Manakin Sabot, VA; Henrico, VA; Chesterfield, VA; Mechanicsville, VA; Manakin-sabot, VA; Midlothian, Va, VA; Glen Allen, VA; Bumpass, VA; and 2 other cities in Virginia.
In this report, Lane Homes & Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in August 2016. In that time, 32 out of 46 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2017.
If you are a Lane Homes & Remodeling customer, and if Lane Homes & Remodeling completed work for you after August of 2016 but you haven't yet received a survey, please let us know.
Lane Homes & Remodeling is a candidate for a 2018 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Lane Homes & Remodeling must survey all of their customers.
If you are a recent customer of Lane Homes & Remodeling and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Lane Homes & Remodeling's application.
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