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Stanley Martin Custom Homes

51 ratings
11710 Plaza America Drive, Suite 950, Reston, VA 20190(703) 964-5000
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About this company

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Stanley Martin Custom Homes

GuildQuality Member
Guildmember
Since 2008
Feedback Milestone
10 Consecutive Great Reviews
2019 - See more

Types of work

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Custom home (263)

New home (261)

Projects

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  • All Projects
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All project locations are approximate

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Showing 1-16 of 45
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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Stanley Martin Custom Homes

Review by

I was very satisfied with the process.They were willing to work with me and I am very happy with the end product.
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18 votes

    • Comment on "Recognize Employee"

    Nokesville, VA on Oct 19, 2017
    I would like to recognize Brian for his exceptional service.
    Mark as helpful
    12 votes

    Comment on "Area Of Satisfaction"

    Arlington, VA on Sep 12, 2017
    I was most satisfied that the entire process from beginning to end was very transparent and open. I felt they went above and beyond to deal with very difficult situations and circumstances outside of their control. They really saw our house and took ownership and treated it as if it was their own and...
    Mark as helpful
    13 votes

    Comment

    Arlington, VA on Sep 12, 2017
    I would like to recognize Michael S., Chad, Bill Orrence, Russel, Allie, Barbara, and Laura. Each and every one of the Stanley Martin team members were fantastic. It worked like a seamless machine. We are so pleased!
    Mark as helpful
    9 votes

    Comment

    Arlington, VA on Aug 23, 2017
    loved my construction project manager Tim
    Mark as helpful
    11 votes

    Comment on "Area Of Satisfaction"

    Arlington, VA on Aug 23, 2017
    good design, great customer service
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    9 votes

    Comment on "Area Of Satisfaction"

    Vienna, VA on Aug 15, 2017
    We are most satisfied with our general contractor. He was extremely knowledgeable, patient, and made time for us. These are just the qualities that stood out.
    Mark as helpful
    12 votes

    Comment on "Area Of Satisfaction"

    Nokesville, VA on Aug 11, 2017
    The construction manager, Brian McGranahan, is very knowledgeable about the construction process and noticed things that needed correction before I did, and got them resolved.You were able to work with me to get a heat pump installed rather than the usual gas furnace.
    Mark as helpful
    13 votes
    Stanley Martin Custom Homes

    Review by

    Poor quality material throughout the house. I expressed my dissatisfaction several times, they responded by conducting a conference call to calm me down without any action. Upon settlement, they requested a reconciliation fund and never refunded the fund or responded to my endless requests.
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    • Stanley Martin Custom Homes

    Review by

    The whole process was really easy and professional.
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    Affiliations

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    • GuildQuality

    More about Stanley Martin Custom Homes

    As a GuildQuality Guildmember, Stanley Martin Custom Homes relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of Stanley Martin Custom Homes in Arlington, VA; Falls Church, VA; Vienna, VA; Alexandria, VA; Mclean, VA; Annandale, VA; Leesburg, VA; Fairfax, VA; Bethesda, MD; Broad Run, VA; and 17 other cities in Virginia, Maryland, Washington and District of Columbia.

    In this report, Stanley Martin Custom Homes has published a summary of the customer feedback they've received since they joined GuildQuality in November 2008. In that time, 249 out of 421 customers (59%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2019.

    Stanley Martin Custom Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a Stanley Martin Custom Homes customer, and if Stanley Martin Custom Homes completed work for you after November of 2008 but you haven't yet received a survey, please let us know.

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