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Stanley Martin Custom Homes

55 ratings
11710 Plaza America Drive, Suite 950, Reston, VA 20190(703) 964-5000
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About this company

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Stanley Martin Custom Homes

GuildQuality Member
Guildmember
Since 2008
Feedback Milestone
10 Consecutive Great Reviews
2019 - See more

Types of work

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Custom home (278)

New home (270)

Projects

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  • All Projects
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All project locations are approximate

Photos

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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Stanley Martin Custom Homes

Review by

Building a custom home can be like a root canal: no matter what, the process is going to be painful. Stanley Martin is the nitrous oxide: they transform an experience that's inherently anxiety provoking and difficult and painful into one that's pretty much pleasant. I credit that to their amazing staff:...
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    • Stanley Martin Custom Homes

    Review by

    We were extremely impressed with Stanley Martin Custom Homes. We shopped around for the right execution – the best combination of price, design, speed and customer service. After getting quotes from a number of builders on their stock plans and also on our own custom plans, we were amazed at how...
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    • Stanley Martin Custom Homes

    Review by

    Good company. Inconsistent subcontractors.
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    • Stanley Martin Custom Homes

    Review by

    Having built multiple homes here in the Mid-Atlantic region, SMCH far and away exceeded all expectations. The two main differences: professional communication (documents, emails, calls, texts, outlined processes), and quality management (experience, materials pipeline, trades over-site, built process,...
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    • Stanley Martin Custom Homes

    Review by

    Poor quality material throughout the house. I expressed my dissatisfaction several times, they responded by conducting a conference call to calm me down without any action. Upon settlement, they requested a reconciliation fund and never refunded the fund or responded to my endless requests.
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    • Stanley Martin Custom Homes

    Review by

    The whole process was really easy and professional.
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    • Stanley Martin Custom Homes

    Review by

    Having built multiple homes here in the Mid-Atlantic region, SMCH far and away exceeded all expectations. The two main differences: professional communication (documents, emails, calls, texts, outlined processes), and qualtiy management (experience, materials pipeline, trades oversite, built process,...
    Mark as helpful

    • Comment

    Manassas, VA on Dec 14, 2018
    I've built 4 other homes w/other builders, and this experience was far and away the best, with the most capable team, the best communication, quality, and result.
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    Comment on "Area For Improvement"

    Manassas, VA on Dec 14, 2018
    None
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    Comment on "Area Of Satisfaction"

    Manassas, VA on Dec 14, 2018
    Communication, quality of build, ability to work with staff to resolve/solve anything outstanding
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    Affiliations

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    • GuildQuality

    More about Stanley Martin Custom Homes

    As a GuildQuality Guildmember, Stanley Martin Custom Homes relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of Stanley Martin Custom Homes in Arlington, VA; Falls Church, VA; Vienna, VA; Alexandria, VA; Mclean, VA; Annandale, VA; Leesburg, VA; Fairfax, VA; Bethesda, MD; Haymarket, VA; and 20 other cities in Virginia, Maryland, Washington and District of Columbia.

    In this report, Stanley Martin Custom Homes has published a summary of the customer feedback they've received since they joined GuildQuality in November 2008. In that time, 264 out of 448 customers (59%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2019.

    Stanley Martin Custom Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a Stanley Martin Custom Homes customer, and if Stanley Martin Custom Homes completed work for you after November of 2008 but you haven't yet received a survey, please let us know.

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