We used Decksouth to build an enclosed, screened-in back porch onto our house about four years ago, and the result is very unsatisfactory. Their workmanship was very poor and they repeatedly misrepresented what they were going to do. We will not recommend anyone use this company as a building contractor.
The team building the deck was excellent. Very professional and knowledgeable. Very pleased with the results.
Additional Comments - Very professional, helpful with design, very clean. I don’t normally do survey but Decksouth has done an excellent job. I highly recommend them if you need a deck or outdoor experience.
From the start we loved working with Decksouth. When it came to executing on our plans we couldn't have been happier. The attention to detail, the professionalism of the workers, the communication. All of it was first class. Our new deck and outdoor space is beautiful. It's everything we wanted and more. If we have any future projects or additions to our deck, Decksouth will be the only people we use.
They exceeded expectations.
Areas Of Satisfaction - Overall amazing experience in every facet of this experience
Areas Of Satisfaction - I was most satisfied with their customer service and availability.
We could not be happier with our gorgeous new deck and pergola. Decksouth is a quality company in every aspect of their work. The design is beautiful and their skillful workers are really perfectionists when it come to the quality of the construction. Communication was great throughout the process, we always knew who to expect and when. We highly recommend them to anyone who values quality workmanship and wants to add value to their home.
We were so pleased with DeckSouth's work and it was so easy to work with John and Shane. We have done a lot of home projects with other companies and they were the easiest to work with. They not only came up with a design that exceeded our expectations but were very honest and set the clear expectations from the beginning. We couldn't be happier with the end result!
Areas Of Satisfaction - I really appreciated the service and communication from Shane and John. It can be a bit nervewrecking to go through these projects and they really did a good job setting expectations and explaining the process as we went along.
Areas Of Satisfaction - Everyone from the initial meeting to the end product was very professional, punctual and personable. They cut no corners and the finished product couldn’t be more beautiful!
Great deck. Wish I had used them the first time I had my deck built.
Areas Of Satisfaction - I am the most satisfied with the workmanship of the employees. They took pride in their work. The workmanship was of good quality.
They built us an Ipe deck and we love it. Thank you so much.
Areas Of Satisfaction - I was most satisfied with the quality craftsmanship, and professionalism.
They were very professional, adhered to my budget, and used quality materials. We have a beautiful deck.
Decksouth did an amazing job! The crew was fantastic and we are extremely pleased!
4-1/2 stars!Bottom line, we are pleased with the result and it was a fair cost. I trust DeckSouth will honor their commitment to stand behind their work. And that is important.It was a large project, so I had gotten 6 quotations altogether and I think things would not have gone as smoothly with most of the others. I recommend taking the time in selecting a contractor for large projects. I took some months before pulling the trigger.Willingness to tailor the design to my wishes. The salesman Lamar was very patient in finding ways to make it work.DeckSouth adopted an exclusive option of hidden angled gussets to eliminate the need for ugly cross braces. This resulted in a bolder cleaner look.Quickly took ownership of reported flaws, blemishes, inconsistencies, etc., and there weren't too many anyway.Knowledge and confidence about getting permits, knowing what would be allowed by inspectors, explaining to me, avoiding disappointing surprises, etc.Having high design standards that provided extra margin of safety, such as deeper and wider column foundations.Being reasonable and honorable throughout the project.Willing to fulfill my request to frame out a double doorway at deck level, and move an existing upstairs double door to the lower level at the deck for a reasonable price.Original quote was in line with others who showed less experience and were less willing to accommodate , and there were minimal surprise increases.Had to pay extra to get floor in sunroom flush with adjoining floor in house, even though we had communicated that requirement up front. Required an extra layer of OSB floor board to make up for a level mismatch before laying tile. A minor issue in the big picture, but I'm glad I spotted it and spoke up before the tile was laid.Unfortunately the HVAC contractor's workmanship was below par, as there were repeat water drain line problems that required my inspection and DeckSouth had to repair some water damage. After repairs, I inspected and spotted an additional workmanship flaw and prevented additional water damage and repair. You're welcome! DeckSouth management and carpentry were above par in my opinion. I think DeckSouth deserved a better HVAC partner on this job. Can't rely on the subcontractors to inspect everything!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Decksouth, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys