We were very pleased with the services provided by them.
ServPro does not do a good job explaining the process from the beginning. They aren't doing that well. I have to ask a lot of questions, call back, Google the process, and talk to my insurance company as well. If they say they are coming Saturday, they never tell me the time. If they say Monday, they never tell me the time. I have to call them back and ask if they are coming and when they are coming. They aren't organized and they do not inform the client ahead of time. I have to initiate it myself. Once they are at the home it is quite good service. That is why I give a 4. They just are not doing a very good job with communication.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Servpro of Loudoun County, North Arlington, Fairfax Vienna Oakton, West Springfield Newington as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys