Our experience has been great with Classic Homes. They were very thorough and supportive of our decisions and made everything possible for us.
They have been so responsive, patient and helpful to us during the beginning phase and we’re looking forward to working with them!
Classic homes gave us an amazing home that fit within our budget. We’ve been living in our house for almost two months now and we are in love with it.
Building a house post-COVID is not for the faint of heart. Classic did an excellent job managing through this - despite supply chain and tradebase challenges, they were able to build a home for my family and I in 14.5 months from contract signing. There were hiccups along the way - having selections we painstakingly made be unavailable or needing substitution wasn't fun, nor were days when everyone thought they were giving it all they've got but still missed the mark. It was a hard process as we pushed Classic to finish our house, but ultimately they came through in a very reasonable amount of time.
The quality of construction was excellent - evident to the neighbors and our inspector. We selected significantly upgraded finishes and the house looks just fantastic. Some review sources online say otherwise, but it's not our experience. The building quality is high with good materials (eg advantech floors, hardie siding) and the interior of the house's work behind the walls was neat and labeled which shows their building standards.
One of the shining spots of our experience with Classic was Rene, the Project Superintendent. He was excellent at communication and very detail oriented (this coming from someone who is used to blue chip professional services professionally), and always showed great pride in his work, which is admirable given exigent circumstances of the building environment today.
Most efficient use of space for any home we saw in VA!
Unfortunately we built what was our dream home with Classic Homes but the quality is comparable to that of a starter home with the number of corners that were cut from everything to the pouring of the foundation, to light installation, to floor installation. Poor quality contractors and construction for a price range well beyond that of a starter home.
Overall, very good experience. As is to be expected, there were challenges along the way but Classic did a good job overcoming and more importantly over communicating. Mike was/is an incredible Superindentent. Made us feel like family.
Classic Homes appear very professional, slightly at the higher end from the overall pricing compared to others. Friendly, talented and try to understand our custom needs. Building reasonable amount of houses and this might be a reason to most likely avoid potential pitfalls to our custom homes. I will share my experience as I progress in the process. So far good experience.
It has been a great experience so far. The sales team and everybody have helped us with the design and architect. They helped us navigate the process which is smooth, they make it easy and helpful.
everyone has been truly attentive and always helpful
Very responsive at all levels. Great experience, things will always come up but Classic was very quick to respond and fix any issues.
The team at Classic Homes has been wonderful to work with. I have already recommended them to friends.
I'm really satisfied with the house. It's amazing.
Great customer service a-little difficult in the beginning they do not help you in any way and sign a contract right away. Other builders will draw you a rough sketch before buying they did not!
Classic Homes employees in marketing, sales, contract review, selections assisted us with 100% commitment to customer satisfaction. We have lived in our Ashland model for 5 months now and are very happy with our new Home.
Poor organization of work, uncalled for delays, things left undone.
Classic Homes offered lots of options to customize our home at the right combination of price and quality.
I would like there to be more process with Classic Homes from beginning to end. They have site and other engineers in the process.
Additional Comments - They were very helpful in the process and it went very well.
They build a good home. I would use them again.
Why Classic? - They build beautiful homes.
Additional Comments - I am extremely happy with Classic Homes service so far. Their staff is very professional and have made the process of building a custom home very easy.
Area For Improvement 2 - Keep doing a good job! They are excellent and wonderful. I would recommend them to my friends.
Additional Comments - I love this company. They are excellent.
Additional Comments - Thanks to he flexibility of Classic Homes, we were able to build our home the way we wanted.
They treat you like you are a part of their family. They are always concerned and listen to you. They want to make sure expectations are met that you are asking for. They are always there and respond to you immediately!
Areas Of Satisfaction - The final product delivered is great. We love the home.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Classic Homes of Virginia as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys