Poor organization of work, uncalled for delays, things left undone.
The process has been pretty structured. Communication has been pretty frequent. I haven't really had any issues getting in touch with anyone in timely manner. I am fairly early in the process but I am looking forward to the build of my new home.
We fell in love with the quality of Classic Homes.
Classic Homes offered lots of options to customize our home at the right combination of price and quality.
I would like there to be more process with Classic Homes from beginning to end. They have site and other engineers in the process.
Additional Comments - They were very helpful in the process and it went very well.
They build a good home. I would use them again.
Why Classic? - They build beautiful homes.
Additional Comments - I am extremely happy with Classic Homes service so far. Their staff is very professional and have made the process of building a custom home very easy.
Area For Improvement 2 - Keep doing a good job! They are excellent and wonderful. I would recommend them to my friends.
Additional Comments - I love this company. They are excellent.
Additional Comments - Thanks to he flexibility of Classic Homes, we were able to build our home the way we wanted.
They treat you like you are a part of their family. They are always concerned and listen to you. They want to make sure expectations are met that you are asking for. They are always there and respond to you immediately!
Areas Of Satisfaction - The final product delivered is great. We love the home.
At first the builder and team were great, once the sale was made and the building team came in they were not flexible and the workmanship was not great. My wood floors have huge gaps in them, they had the flooring subcontractor replace it twice with no better results and just left it as is. Also the basement doors don’t open all the way if we put curtains on them, I believe the doors were installed incorrectly but they just ignored my request and said this is how they build it.Would not recommend them.
Additional Comments - Great experience with Classic Homes and I couldn’t be any more happier than this. I have already referred several friends and their friends too are building with Classic. Keep up the good work and best wishes.
We really enjoyed working with them, and love our home!
It is really nice to work with Teresa. She is very professional, nice and patient. I would highly recommend her.
Painless process, great builder!
Why Classic? - I just fell in love with the house. It was exactly what I wanted.
Thus far in the process (have not finalized plans/pre-design, pre-electric, etc.) Classic has been excellent.
Pro - 1) detailed and transparent pricing, 2) easy to work with for most design changes, 3) Trane HVAC system, and Addendum S2 upgradesCons - 1) did not get expected site management service as detailed in contract and no clear or legitimate response to date. I'm not sure if this was a build on your own lot issue or not but i would not pay for site management if I had to do it again; 2) Quality of some materials not quite as expected - like front door options and kitchen backsplashes; 3) Felt like questions raised during construction were not well received; and 4) No real help dealing with site clearing contractor who took a long time other than to pay someone else. I asked if I should make certain payments and never got a response at the end of the process site super told me I paid them too fast - trying to figure out why someone did not tell me that when I was going through the issue or that they had issues with the clearing company on a prior job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Classic Homes of Virginia as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys