About this company
Leap Windows, Doors & More...
Leap’s founder, Joe Johnson, built one of the most successful home improvement companies in the country, from the ground up. After spending more than two decades immersed in the industry, sitting in every seat and experiencing every facet it was time to disrupt the market. Show more
Leap’s founder, Joe Johnson, built one of the most successful home improvement companies in the country, from the ground up. After spending more than two decades immersed in the industry, sitting in every seat and experiencing every facet it was time to disrupt the market.
Leap was designed to simplify the home improvement process by making it more approachable, accessible, and affordable to any homeowner.
By decoding the process with quick, convenient pricing, continuous communication, and a satisfaction guarantee Leap makes it possible for you to make the improvements you have always dreamed of.
Leap is a faith-based, family-owned, locally grown company, proud to serve the Greater Triad and Triangle of North Carolina, as well as Eastern North Carolina. Hide
Types of work
GuildQuality surveys
Badges
Coronavirus (COVID-19) response
We’re taking the following precautions for our customers:
COVID-19 UPDATE: We're offering No-Contact Estimates. Everything is handled electronically and remotely so that our customers never have to leave their home, or meet face to face.
Customer satisfaction
Of 50 customers surveyed, 36 respondedReviews 33
Of 36 respondents, 33 left a reviewRecent reviews
Terest S.
professionism, knowledge and customer services
Customer in New Bern, NC
Good quality window...was not happy with the personnel.
Kelly H.
Leap did a great job with our windows.
Customer in Vanceboro, NC
No comment
Joy N.
We have already recommended a friend to work with LEAP
Additional comments
Safe
Safe - The work was completed in an extremely timely manner there was literally no time for any accidents. There was no sign of the guys even evening on our property.
Respectful
Respectful - Each representative that visited our home treated it with the utmost respect.
Quality Of Materials
Quality Of Materials - This is only day two but we are in love with our new front door. It is beautiful.
Quality Of Workmanship
Quality Of Workmanship - So far so good. No issues whatsoever. The door seems to be a good quality door.
Expertise
Expertise - There is no doubt in my mind that these guys know what they are doing. Bryan, Joe and Jessica have all been great to work with. Very professional and courteous. The made us feel valued and like they wanted to our business from start to finish.
Professional & Organized
Professional & Organized - Jessica was our first point of contact. I was just shopping around not really sure what I wanted to do. Jessica was professionally persistent which ultimately won our business. Then came Bryan...knowledgeable, personable and extremely respectful. His gentle approach sealed the deal. Next we met Joe. Joe is all about business. Professional, expedient and accurate. Joe checked in throughout the whole process and when there was a communication gap, he was quick to fill it. It was a pleasure working with The Face-Jessica, The Heart-Bryan and The Engine-Joe.
Schedule
Schedule - Our project was completed in a very timely manner.
Value
Value - We are very happy with our new front door and feel it was money well spent.
Sales Knowledge
Sales Knowledge - Bryan was beyond knowledgeable. His expertise sold the product. We could tell he was a man of great integrity and that he wasn’t just attempting to make a sale. He was not pushy and did not try and force us to make a decision that day. It felt as if we had a trusted friend in our home someone who had a vested interest in taking ownership of our project.
Design
Design - The door is perfect! Looks identical to the picture we were shown before it was installed.
Recognized Excellence
Recognized Excellence - Jessica, Bryan and Joe were all great as I mentioned above. I’d like to point out the fact that had Jessica not been persistent LEAP would not have had our business. Jessica’s follow up calls were what ultimately made it all happen. At the time I initially called for an estimate shortly after my sister broke her ankle. Jessica remained in contact with me which was great. She asked permission to call me at a later date that would be more convenient for my family and I. Overall she has such a sweet and gentle spirit about her.
Areas Of Satisfaction
Areas Of Satisfaction - Knowledgeable, Professionalism, Respectfulness, Cleanliness, Quality of work, and Timeliness.
Additional Comments
Additional Comments - Overall we are completely satisfied with the level of service we have received from LEAP. The experience we received from beginning to end has been exceptional and above and beyond our expectations. I have already recommended a friend of mine to have her gutters replaced by LEAP and plan to let others know about this company when a project need should arise.
Robert B.
The work was done very well n didn’t know they were there that’s how professional they were n price was very reasonable
Additional comments
Recognized Excellence
Recognized Excellence - Joe has been very helpful in all my needs with this project n the lady answering the phone is very professional
Areas Of Satisfaction
Areas Of Satisfaction - Their product works great I can’t believe the difference it has made
Christina K.
Additional comments
Recognized Excellence
Recognized Excellence - Bryan, Jo and Dan were all wonderful to deal with.
Inez H.
Additional comments
Recognized Excellence
Recognized Excellence - Both Joe and Bryan were great to work with, very pleasant and cordial and stayed in touch with me.
Christie B.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Leap Windows, Doors & More met or exceeded all of my expectations.
Deborah S.
Additional comments
Areas For Improvement
Areas For Improvement - We had a wonderful experience with Leap. All of our expectations were exceeded.
Areas Of Satisfaction
Areas Of Satisfaction - The finished product was one of quality and professional.
Current Referrals
Current Referrals - We have recommended Leap to many people already.
Recognized Excellence
Recognized Excellence - Everyone we dealt with was exceptional.
Additional Comments
Additional Comments - We will not hesitate to contact Leap for future projects.
Joe C.
I plan on having additional work done next year by Leap no need to request bids from competitors.
Additional comments
Recognized Excellence
Recognized Excellence - Don,Joe & the craftsman .
Response
Kenneth T.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I am most satisfied with the quality of work.
Julie W.
Leap Windows, Doors and More actually exceeded my expectations.I am satisfied with their workmanship and professionalism.Would highly recommend Leap Windows, Doors and More to everyone.
Response
Newsom W.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I am most satisfied with their follow-up and professionalism.
John H.
Joe was very personable and informative. I was not pushed Into buying more services than I needed,and his knowledge helped identify areas that I had overlooked.The finished product ( gutter system ) is very satisfactory, and the cost was half of the quote from a competing company.
Response
Customer in Burlington, NC
Additional Comments
Additional Comments - I am very satisfied and would recommend to a friend!
Doug S.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - It was a complicated installation because of old metal windows in a block wall and they worked it until they got it right.
Recognized Excellence
Recognized Excellence - I would recognize Joe Johnson.
Additional Comments
Additional Comments - I was very pleased overall with the quality and workmanship.
Juliana H.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Their service was exceptional.
Recognized Excellence
Recognized Excellence - Jule was exceptional.
Lauren M.
They did great work with good products, and I am just very happy with everything.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I am satisfied with the cost. It was the best around. They had great communication, they did great work and in great speed.
Recognized Excellence
Recognized Excellence - Everyone we had contact with was great.
Response
Scott H.
We had a great experience with Leap installing vinyl siding on our home. We would not hesitate to recommend Leap Windows, Doors, and More.
Response
Customer in Burlington, NC
Additional Comments
Additional Comments - They did a good job. We were satisfied and would recommend to a friend.
Julie L.
Additional comments
Areas For Improvement
Areas For Improvement - There were none.
Areas Of Satisfaction
Areas Of Satisfaction - Overall I am satisfied.
Josh M.
Joe and his staff are very good to work with. Joe addressed any issues we had immediately. Although we did the install with our own carpenters, the quality of the windows and pricing were superb!
Response
Patrick K.
Leap Windows, Doors & More recently replaced all of our windows. We are absolutely delighted with everything (initial guidance, quality of the product, the entire installation process, cost and overall professionalism). Thank you!
Additional comments
Sales Knowledge
Sales Knowledge - And honest, too. We had shopped around and hadn't gotten a good feeling about either products or salespeople before we found Leap Windows.
Installation Crew
Installation Crew - We were a little nervous about having windows removed (we live in the woods and weren't crazy about bugs or critters dropping in). The Leap Team was blazing fast, however.
Clean & Safe
Clean & Safe - AMAZINGLY clean! Really appreciate that.
Work Done Right
Work Done Right - Absolutely.
Problem Resolution
Problem Resolution - No problems...one of the most problem-free experiences ever.
Value
Value - 100% YES. We feel as if we've moved into a nicer, cleaner, much more pleasant house. We're almost afraid we're going to wear out our new windows opening and closing them for the fun of it. The ONLY drawback we've found is that we tend to open the curtains and stand around just looking out. Who knew we have VIEWS???
Likely To Recommend
Likely To Recommend - We've already shown our new windows to friends and family! We're looking forward to the next project we've contracted with Leap to do for us. Leap Windows, Doors & More recently replaced all of our windows. We are absolutely delighted with everything (initial guidance, quality of the product, the entire installation process, cost and overall professionalism). Thank you!
Areas For Improvement
Areas For Improvement - Leap Windows actually exceeded our expectations by a country mile!
Areas Of Satisfaction
Areas Of Satisfaction - We're probably most satisfied with the actual windows. When we first decided that we needed to do something about our one "favorite" window, we had no idea that it would mushroom into a full-house window replacement project. We are delighted that Leap Windows were instrumental in educating us as to options and so very professional in getting the job done so well.
Recognized Excellence
Recognized Excellence - Rather than a list of names, we'd like to recognize everyone in the Leap office, and every member of the installation crew.
Response
David M.
GuildQuality
Customer feedback report
