professionism, knowledge and customer services
Good quality window...was not happy with the personnel.
Leap did a great job with our windows.
We have already recommended a friend to work with LEAP
Safe - The work was completed in an extremely timely manner there was literally no time for any accidents. There was no sign of the guys even evening on our property.
Respectful - Each representative that visited our home treated it with the utmost respect.
Quality Of Materials - This is only day two but we are in love with our new front door. It is beautiful.
Quality Of Workmanship - So far so good. No issues whatsoever. The door seems to be a good quality door.
Expertise - There is no doubt in my mind that these guys know what they are doing. Bryan, Joe and Jessica have all been great to work with. Very professional and courteous. The made us feel valued and like they wanted to our business from start to finish.
Professional & Organized - Jessica was our first point of contact. I was just shopping around not really sure what I wanted to do. Jessica was professionally persistent which ultimately won our business. Then came Bryan...knowledgeable, personable and extremely respectful. His gentle approach sealed the deal. Next we met Joe. Joe is all about business. Professional, expedient and accurate. Joe checked in throughout the whole process and when there was a communication gap, he was quick to fill it. It was a pleasure working with The Face-Jessica, The Heart-Bryan and The Engine-Joe.
Schedule - Our project was completed in a very timely manner.
Value - We are very happy with our new front door and feel it was money well spent.
Sales Knowledge - Bryan was beyond knowledgeable. His expertise sold the product. We could tell he was a man of great integrity and that he wasn’t just attempting to make a sale. He was not pushy and did not try and force us to make a decision that day. It felt as if we had a trusted friend in our home someone who had a vested interest in taking ownership of our project.
Design - The door is perfect! Looks identical to the picture we were shown before it was installed.
Recognized Excellence - Jessica, Bryan and Joe were all great as I mentioned above. I’d like to point out the fact that had Jessica not been persistent LEAP would not have had our business. Jessica’s follow up calls were what ultimately made it all happen. At the time I initially called for an estimate shortly after my sister broke her ankle. Jessica remained in contact with me which was great. She asked permission to call me at a later date that would be more convenient for my family and I. Overall she has such a sweet and gentle spirit about her.
Areas Of Satisfaction - Knowledgeable, Professionalism, Respectfulness, Cleanliness, Quality of work, and Timeliness.
Additional Comments - Overall we are completely satisfied with the level of service we have received from LEAP. The experience we received from beginning to end has been exceptional and above and beyond our expectations. I have already recommended a friend of mine to have her gutters replaced by LEAP and plan to let others know about this company when a project need should arise.
The work was done very well n didn’t know they were there that’s how professional they were n price was very reasonable
Recognized Excellence - Joe has been very helpful in all my needs with this project n the lady answering the phone is very professional
Areas Of Satisfaction - Their product works great I can’t believe the difference it has made
Recognized Excellence - Bryan, Jo and Dan were all wonderful to deal with.
Recognized Excellence - Both Joe and Bryan were great to work with, very pleasant and cordial and stayed in touch with me.
Areas Of Satisfaction - Leap Windows, Doors & More met or exceeded all of my expectations.
Areas For Improvement - We had a wonderful experience with Leap. All of our expectations were exceeded.
Areas Of Satisfaction - The finished product was one of quality and professional.
Current Referrals - We have recommended Leap to many people already.
Recognized Excellence - Everyone we dealt with was exceptional.
Additional Comments - We will not hesitate to contact Leap for future projects.
I plan on having additional work done next year by Leap no need to request bids from competitors.
Recognized Excellence - Don,Joe & the craftsman .
Areas Of Satisfaction - I am most satisfied with the quality of work.
Leap Windows, Doors and More actually exceeded my expectations.I am satisfied with their workmanship and professionalism.Would highly recommend Leap Windows, Doors and More to everyone.
Areas Of Satisfaction - I am most satisfied with their follow-up and professionalism.
Joe was very personable and informative. I was not pushed Into buying more services than I needed,and his knowledge helped identify areas that I had overlooked.The finished product ( gutter system ) is very satisfactory, and the cost was half of the quote from a competing company.
Additional Comments - I am very satisfied and would recommend to a friend!
Areas Of Satisfaction - It was a complicated installation because of old metal windows in a block wall and they worked it until they got it right.
Recognized Excellence - I would recognize Joe Johnson.
Additional Comments - I was very pleased overall with the quality and workmanship.
Areas Of Satisfaction - Their service was exceptional.
Recognized Excellence - Jule was exceptional.
They did great work with good products, and I am just very happy with everything.
Areas Of Satisfaction - I am satisfied with the cost. It was the best around. They had great communication, they did great work and in great speed.
Recognized Excellence - Everyone we had contact with was great.
We had a great experience with Leap installing vinyl siding on our home. We would not hesitate to recommend Leap Windows, Doors, and More.
Additional Comments - They did a good job. We were satisfied and would recommend to a friend.
Areas For Improvement - There were none.
Areas Of Satisfaction - Overall I am satisfied.
Joe and his staff are very good to work with. Joe addressed any issues we had immediately. Although we did the install with our own carpenters, the quality of the windows and pricing were superb!
Leap Windows, Doors & More recently replaced all of our windows. We are absolutely delighted with everything (initial guidance, quality of the product, the entire installation process, cost and overall professionalism). Thank you!
Sales Knowledge - And honest, too. We had shopped around and hadn't gotten a good feeling about either products or salespeople before we found Leap Windows.
Installation Crew - We were a little nervous about having windows removed (we live in the woods and weren't crazy about bugs or critters dropping in). The Leap Team was blazing fast, however.
Clean & Safe - AMAZINGLY clean! Really appreciate that.
Work Done Right - Absolutely.
Problem Resolution - No problems...one of the most problem-free experiences ever.
Value - 100% YES. We feel as if we've moved into a nicer, cleaner, much more pleasant house. We're almost afraid we're going to wear out our new windows opening and closing them for the fun of it. The ONLY drawback we've found is that we tend to open the curtains and stand around just looking out. Who knew we have VIEWS???
Likely To Recommend - We've already shown our new windows to friends and family! We're looking forward to the next project we've contracted with Leap to do for us. Leap Windows, Doors & More recently replaced all of our windows. We are absolutely delighted with everything (initial guidance, quality of the product, the entire installation process, cost and overall professionalism). Thank you!
Areas For Improvement - Leap Windows actually exceeded our expectations by a country mile!
Areas Of Satisfaction - We're probably most satisfied with the actual windows. When we first decided that we needed to do something about our one "favorite" window, we had no idea that it would mushroom into a full-house window replacement project. We are delighted that Leap Windows were instrumental in educating us as to options and so very professional in getting the job done so well.
Recognized Excellence - Rather than a list of names, we'd like to recognize everyone in the Leap office, and every member of the installation crew.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Leap Windows, Doors & More... as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys