Lancaster County Timber Frames Inc. is a small company of very passionate people. Quality and attention to detail are much more important to us than the volume of output. The people that speak with you here are the same ones that will design, carve and erect your timber frame. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Commercial construction (35)
Custom home (32)
New home (18)
Historic restoration (4)
Outdoor living area (4)
Commercial roof (2)
Covered porch (1)
Exterior remodel (1)
Exterior upgrades (1)
Garage suite (1)
Pool remodel (1)
Storm damage restoration (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Lancaster County Timber Frames, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Lancaster County Timber Frames, Inc. in York, PA; Gladwyne, PA; Lancaster, PA; Philadelphia, PA; Wrightsville, PA; Pittsburgh, PA; Villanova, PA; Allentown, PA; New Brighton, PA; St. Michaels, MD; and 118 other cities in Pennsylvania, Ohio, New Jersey, Maryland, New York, and 5 other states.
In this report, Lancaster County Timber Frames, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in August 2009. In that time, 128 out of 168 customers (76%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2016.
Lancaster County Timber Frames, Inc. surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Lancaster County Timber Frames, Inc. customer, if your project doesn't match the above exceptions, and if Lancaster County Timber Frames, Inc. completed work for you after August of 2009 but you haven't yet received a survey, please let us know.
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