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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Stanley Martin Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Stanley Martin Homes in Manassas, VA; Woodbridge, VA; Ashburn, VA; Haymarket, VA; Charlottesville, VA; Richmond, VA; California, MD; Stafford, VA; Raleigh, NC; Falls Church, VA; and 15 other cities in Virginia, Maryland and North Carolina.
In this report, Stanley Martin Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 489 out of 846 customers (58%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2017.
Stanley Martin Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Stanley Martin Homes customer, and if Stanley Martin Homes completed work for you after December of 2016 but you haven't yet received a survey, please let us know.
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