I have repeatedly called, telling them I have water leaking into house. Finally, a representative came, and he immediately saw that the windows were improperly installed. Also, since installation of sliding glass door, light switches for outside security lighting don't work. I have spoken to the company twice since their representative was here (over a month ago), and was told they're waiting for their insurance to pay for people to come here to fix the problem with all my windows. I don't find that excuse acceptable. Their insurance is not my concern. Did I just throw thousands and thousands of dollars out the window? I am 71 years old with very limited funds, and I think it's shameful to be blown off this way.
This is our second purchase of windows for Quillen Bros. Just like the first purchase the windows, installers and staff were extremely helpfully and knowledgeable of the product line and is helping us find the Correct style and type of windows for our 1925 craftsman home.
best quality of windows for a good price, very professional and great customer service we have seen in our area. Would recommend them to anybody looking for windows..
They were very professional and made it easy. They have great quality work.
I'm happy with my windows.
The whole process was crazy easy. We love our new windows and am just sad that all my windows are not your windows. We will definitely return customers.
Areas Of Satisfaction - I was most satisfied with the quality of the windows and the experience of being with them. The job they did was great.
Recognized Excellence - I would like to recognize Lance. He was great to work with.
Areas Of Satisfaction - I was most satisfied with the promptness and quickness. Also the explanation of how the windows work.
Recognized Excellence - I would like to recognize the salesman, Jeramie.
Areas Of Satisfaction - Quality and service
Recognized Excellence - Adam and his crew.
Areas Of Satisfaction - I am most satisfied with the appearance of the windows and the workmanship of the employees.
Recognized Excellence - The lead installer, Adam, was great and made sure they kept my house clean while putting in the windows.
Areas Of Satisfaction - I was satisfied with the quality.
Recognized Excellence - I would like to recognize the guy that installed the windows.
Great products, but there was a major miscommunication to setup our measurement. It was later resolved, and we love our new windows and patio door.
Areas Of Satisfaction - The salesman and installer were both very diligent in their duties. They are rockstars.
Recognized Excellence - Both Jeramie, who was our salesman, and Jeremy, who was our installer. Both great guys that I'm glad I got the opportunity to meet and do business with.
Areas For Improvement - We were really happy with all parts of the process other than the lack of communication when there was a significant delay.
Areas Of Satisfaction - I was satisfied with all of the areas. They are energy-efficient windows and I like how they open up. I am able to clean them easily and I like how easy they are to operate.
Recognized Excellence - I feel the guy that installed my windows did an extremely good job. He knew exactly what he was doing and did it very quickly. He was interrupted quite a bit from family emergencies but always made up for it by doing the work so quickly, so I was pleased.
Areas Of Satisfaction - We were most satisfied with the quality of their product and work.
Areas Of Satisfaction - The windows are very nice and well built.
Recognized Excellence - The installer did a fantastic job working in the rain. It rained the whole day and he was working on the outside but it looks good.
Areas Of Satisfaction - the quality of products and the staff. From the initial measurement to the install, the staff was excellent.
Recognized Excellence - Jeramie
Areas Of Satisfaction - I was most satisfied with the price and quality.
Recognized Excellence - The first installer that they sent out was awesome!
Areas Of Satisfaction - I was satisfied with the workmanship.
Recognized Excellence - Jeremy the installer was exceptional.
Additional Comments - I'm satisfied with what they did.
Were told our two window air conditioners would fit in new windows and they will not. Was told our windows would not be in before 1st of new year and than received a call from Matt Quillen on Dec 16 insisting that we allow them to be put in our home on Fri Dec 20th. We were having our family Christmas on Dec 21st and I told him that would not work. I told him salesman said it would not be till after first of year, he said by our contract with them it says 30 days, on our copy it said 4 to 6 wks and the day we signed up was on Nov 23 so the day he called on Dec 16 was only 3 wks. He continued to say don’t you want before your family comes so they can see your new windows. I said it would not make a difference to our family! He said well I have several people wanting them before Christmas and I said we have our tree up in front of window, he said they can work around that , they don’t have that much to do inside. I said I would not tear up my house before Christmas. He said they had no place to store the windows, I said that big building has no storage, he said no we rent part of it to a church. He finally said well we can wait till Jan 2 you will be first customer that morning, because trailer will be loaded with windows and will have to get yours off first. So we took down all our blinds and drapes and curtains off windows and moved necessary furniture on Jan first expecting crew at 8 am on Jan 2 nd like Matt Quillen stated and no one showed. A little after eleven Jeremy Parker calls and said he was checking on work sites to see how they were progressing when he somehow found out one of the crew that was to do our windows did come to work, I told him how unhappy we were they had no showed and he said he would have to check his schedule to see when they could work us in. I than told him what had transpired with Matt Quillen and he insisted we have then put in Jan 2 and now this happens. So he said he would get back to us that afternoon but it turned out to be the next day on Friday he called and said they would put them in on Mon Jan 6th. Two men came then on Monday and put them in. Four days after Matt insisted they be put in.
The windows have proven to be what they claim. My house is now warmer. I'm just really pleased with the product.
Areas Of Satisfaction - I was the most satisfied with the quality of the windows.
Recognized Excellence - We really liked Mike. Unfortunately, he did not have the right communication about the timeframe. Other than that, he was excellent.
I was impressed with the installer and the his overall workmanship.
Areas Of Satisfaction - I was most satisfied with everything and their professionalism. Also I was very happy they were a Christian company.
Recognized Excellence - I would like to recognize the installer. He was very professional.
Additional Comments - I may use them again in the future.
Areas Of Satisfaction - I was most satisfied that they were efficient with what they did. They were professional and courteous
Recognized Excellence - I would like to recognize Tony, Lee and Cole for their exceptional service.
They were all very friendly and professional. Jeremy, the installer, did a good job matching the woodwork.
Problem Resolution - I haven't had any problems.
Areas Of Satisfaction - I was most satisfied with how they were able to match the trim where they ended up taking a double window out and putting a picture window in.
Recognized Excellence - I would like to recognize Jeremy, the installer.
Areas Of Satisfaction - I was most satisfied with the speed of the installation.
I was unhappy with my original sales representative but WindowPRO's national sales manager was able to rectify my problems. I am happy with the product installed and overall I had a positive experience.
They are very professional, and they communicated very well!
We are very happy with the windows and the door that were installed here over a year ago. The savings on our heating bill was fantastic and the house was warmer, too. The job was done very quickly...the work very professionally and the mess all removed.
The installers actually knew what they were doing. The windows work and look fabulous! I wish when I had replaced other windows in my home years ago I had used Universal Windows, no comparison.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Quillen Bros. Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys