Quality products, materials and workmanship, friendly, conscientious team
Very happy with our beautiful kitchen!
Additional Comments - Good job
They have a great team.
Likely To Recommend - I would recommend them. Tom and the rest of them were great. I almost considered them friends. It was nice working with a family. I trusted them to come into my house. They did business on an extremely personal level, and I feel that I made two friends. It was interesting because I looked at their reviews after picked them and they did work. They had some really good reviews and some negative reviews. I think the people who gave negative reviews were just bad customers, because I just don't know how you could not give them a good review. They have a great team.
Recognized Excellence - All of them provided exceptional service--Kit, Tom, his wife. They're excellent.
Additional Comments - I love my kitchen.
Recognized Excellence - Tom Farr was knowledgeable and knew how to address my insurance company's needs in order to have the needed work covered.
Tom and his team at Home Building Solutions are experienced, trained, creative and hard working.Thanks for all of the great work you have done in our home.Time for the next project.Looking forward to working with them again very soon.
Areas Of Satisfaction - They are really great people to work with. We’ve done multiple jobs with HBS and always enjoyed the process. Tom and his crew are always pleasant, knowledgeable, and feel like family to us.
Lead Source - From a neighbor
I have recommended them. The people I recommended them to have also recommended them.
My only complaint was that I got a sink that was too deep, and it wasn't the sink I requested. I did order it, but there was a problem with the sink being too deep.
Easier Than Expected - Everything in the end has been wonderful. The work they did was wonderful but the timing and time frame was challenging. It was painful at the time but is wonderful now.
Any Changes? - If I could change anything I would make my laundry room bigger.
Recognized Excellence - Eric was exceptional.
Additional Comments - The quality of what they do is awesome. We have had very very minor follow up and Tom has followed up instantly. The responsiveness is great. They need to work on the timing. The timing while we were doing this project got out of control. I am thrilled with the work that they did.
Any Changes? - Right now I have a driveway that I have to change. I was going to call Tom in a couple of months about some cement work I need done.
Recognized Excellence - The only person I dealt with is Tom. I've Home Building Solutions LLC a few times. I am very happy with their work.
Recognized Excellence - Everyone we dealt with were very good.
Additional Comments - Have recommended them to our daughter.
Any Changes? - Nothing
Recognized Excellence - James and Patrick were excellent throughout the entire process.
Additional Comments - A quality job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Home Building Solutions LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys