I am very satisfied!
Everything was fine.
They were very easy to work with and they did an excellent job installing my windows during the extreme weather conditions.
Great windows and install
Very happy with the work done, quality wonderful and they cleaned when done!!!!
Friendly and honest salesman. Great communication from Kimberly who helped me get things needed for my HOA to approve and beautiful install work by Steve who stayed late to ensure all was quality and everything was cleaned up
Why Choose Keystone - We got an estimate from Anderson. We Chose Keystone Window cause we looked at their reviews and the price was right.
Areas Of Satisfaction - I was satisfied in all areas.
They have a dependable and friendly sales team and the windows were very nice.
Sales Knowledge - The salesperson was nervous but he was helpful. He said that he was new.
Keystone Window was fair, understood my needs as a customer, and they delivered what they promised. It was an excellent job and the product is high quality.
Why Choose Keystone - I looked at Anderson Replacement but I felt more comfortable with Keystone Window. The owner is the one who came out.
Areas Of Satisfaction - They exceeded in craftsmanship, they did not damage my frames which I had just painted.
Recognized Excellence - James did an excellent job.
I got estimates from a few window companies and they were very expensive. Keystone Window had a much better price. Everyone from the salesmen to the installer did a good job. They are fantastic windows. The quality is very good and it is the best thing I've had done to my home in a while. I tell everyone who is looking for windows to call Keystone.
The installers were on-time and did an excellent job installing 15 windows in one day. The windows are very good quality and look great.
They were very professional.
Sales Knowledge - The guy who came was good, very friendly.
Problem Resolution - We had a couple of problems, but the owners solved them. The owner was great and the best part of the company. The best part was the owner came to my house personally and measured the window. He promised everything he had said in his commercial, and that was the best part. He never reneged on anything.
THE WHOLE PROCESS WAS EASY FROM START TO FINISH,COMPANY KEEPS YOU INFORMED ALONG THE WAY,THE WORKERS INSATLLING VERY CLEAN AND NEAT,THE WINDOWS ARE A EXCELLENT VALUE.
Why Choose Keystone - TOO MANY GIMICS WITH OTHER CO PRICESKEYSTONE STRAIGHTFORWARD,TRANSPARENY
Areas Of Satisfaction - ALL CO EMPLOYEES VERY KNOWLEDEABLE AND FREINDLY
Recognized Excellence - OUR SALESPERSON STEVE, AND THE 2 BROTHERS SENT TO INSTALL THEM SUPER JOB
Additional Comments - GOOD EXPERIENCE
Your serviceman worked very hard to remove our old windows in our manufactrured home. He came on a Saturday and Sunday to finish before Christmas. We really appreciated that and the windows fit very tight and they look wonderful.
Why Choose Keystone - None.We were familiar with Anderson Remewals.We choose Keystone because we saw one of our neighbors get them and were pleased with the windows and service.
Areas Of Satisfaction - The ease and cleanliness of installing and of course the windows themselves.
Recognized Excellence - The salesman who came out first was very informative and personable.The installer worked very hard and did a great job all on his own..
Additional Comments - We are very pleased. It makes a different without the drafts we had before.And the ease to open and close and clean.
Why Choose Keystone - Recv'd an estimate from Power Home Remodeling. Windows of the same quality and warranty for a lesser price was my deciding factor for choosing Keystone.
Areas Of Satisfaction - Gary the salesperson was very informative, communication with Keystone office and the installers.
Recognized Excellence - Gary, Kim, Steve and Nathan were all attentive and helpful.
Why Choose Keystone - Pella, renewal by Anderson, and tried to get a quote from the local hardware store but they never called me back. I chose Keystone because the price was right and they did a great job.
Areas Of Satisfaction - I am most satisfied with the installers they did a great job, were organized and installed 12 windows in 8 hrs.
Recognized Excellence - I would like to recognize Mike and Lenny, they did a great job.
Overall, I thought their quality was exceptional. I like the 50-year warranty on the windows. I was very pleased with their service and I had compared them to competitors. They were definitely just as good of quality as any other competitor that I had looked at.
Why Choose Keystone - Renewal by Anderson & Pella Windows is who I got estimates from. I chose Keystone because they were less than half the cost for the same windows. They didn't play the games like how Anderson does. They say if you do the job by this date, we will give you this much off. Rob came out, gave me the price and stuck by it. I like dealing with facts and transparency rather than playing games.
Areas Of Satisfaction - The installers were fantastic. I love the windows. The capping on the outside was done very professionally.
Very professional crew,quality windows at a fair price.Recommend Keystone Window highly.
Areas Of Satisfaction - Kept work area clean
I am very satisfied.
Why Choose Keystone - I got other estimates about a year before, there were 2-3 other companies. They were much higher I have installed windows before. This was a great price for the quality.
Areas Of Satisfaction - I was most satisfied with the job being completed in one day and clean up.
Recognized Excellence - The installers were all great and Rob was also.
Areas For Improvement - I am pleased with the product and the workmanship.
Why Choose Keystone - Home Depot, for the same price I received higher quality windows
Areas Of Satisfaction - Quick and easy installation. High quality windows. Fair price.
Why Choose Keystone - There were no other companies. I chose them because of a personal relationship with Rob.
Recognized Excellence - James the installer did a wonderful job.
Why Choose Keystone - Pella AndersonI liked how Rob went over and explained the product and liked your product the best.
Areas Of Satisfaction - The professionalism of the installers. They were very professional, very polite and courteous.
Recognized Excellence - Lenny and his crew
Areas Of Satisfaction - Window quality
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Keystone Window of Pennsylvania as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys