There was practically no follow up.
There was some confusion with regard to the ability to get money back for referrals and putting a sign in my yard. I was told that I would get money for that and it never materialized. That is the only negative feedback I have.
It started with the day the crew arrived and made a mess of my yard. They left roof nails throughout the yard which was a danger to my kids. They nearly broke my ATV unit and left my house uncovered after taking off part of the roof. A rainstorm came in and damaged my attic and ceiling of my home. The problems went on and on from there.
I received little communication. They have poor customer service.
I had a wonderful experience working with United Construction and Restoration in the installation of our new roof. The roofers were very professional in their work. They were very prompt in corresponding with us regarding all the steps of the installation. I corresponded with Deborah Zetts from the office and she always responded to my emails and phone calls promptly. Michael Lyons was our first contact with the company and he was also very professional and courteous. The workers did an excellent job on the new roof and it looks very nice. I will recommend United Construction and Restoration to all of our family and friends.
Eric with United Construction and Restoration was very knowledgeable and helpful throughout the process. He was very informative and confident in helping me get approval from my insurance company. They covered the full roof replacement and repair of my leak-damaged bathroom ceiling. The installing team did a great job replacing my roof. They were finished in one day and thoroughly cleaned up when they were done; not a single nail found afterwards. Deborah, in the office, was responsive and efficient. I am very happy with my new roof. First step is calling Eric to schedule a free roof inspection.
UC&R did quality work for our roof replacement. The team was easy to work with and communicated well throughout the process.
There was some confusion over some work that needed to be redone; but they did come through and finish the work.
I have had difficulty communicating with the right person at their offices. Otherwise, their work was done fine.
Everything seemed to be fine but I still have an issue. I'm not sure if its finally resolved and they haven't contacted me back yet. If they come back and fix it I would give them a five-star rating.
I felt like it was a rushed job.
Worked on the roof.
No body got in touch with me. They are not finished. I am not sure where I stand, because no one has gotten back with me.
The roofing job looks really good. The workers who replaced the roof were great. The initial contact from Curtis at United was very good and he helped me along the way. The communication from Deborah, the production manager, was very poor. Travelers Insurance sent me the payment check rather than sending it directly to United. I tried to contact Deborah to let her know that the bill needed to come to me because Travelers was not sending it to United. And I wanted the bill promptly because I was heading overseas. No return calls from Deborah and when I called she was unavailable. If Deborah is tied up, or the wrong employee to call, it would be professional to have another employee return my call.
Very committed to timelines ... start and finish right on point.
They were really hard to work with. Once they securied the business, it was hard to get answers to our questions. I had to call them.
Good work, but poor communication. It took me many followup calls to get paperwork for insurance
The roof's not leaking, so that's the most important thing. It was done to my satisfaction and specifications. I sat down with them and made specific requirements and I watched them throughout the process. If there was something I had a problem with, I would communicate it to a supervisor and they would take care of it and make sure that it was done correctly.
Slow to communicate
Very easy to work with
I have recommended a lot of friends to them. They fixed my roof, but they damaged other parts, the workers did and they never fixed it for me. The way they fixed the roof was okay, and the way the people talked to me was very nice. I am partially satisfied and partially not. So, it is hard for me to rate it and give this a score.
While Mike was very cheerful & you got me a great settlement, my account seems to constantly go dormant & nothing gets done w/o my calling & following up.
I would never do it. I would not do it. I would not recommend them. I disagree with giving anyone a recommendation.