United Construction and Restoration

Very committed to timelines ... start and finish right on point.

They were really hard to work with. Once they securied the business, it was hard to get answers to our questions. I had to call them.

Good work, but poor communication. It took me many followup calls to get paperwork for insurance

Areas Of Satisfaction

The roof's not leaking, so that's the most important thing. It was done to my satisfaction and specifications. I sat down with them and made specific requirements and I watched them throughout the process. If there was something I had a problem with, I would communicate it to a supervisor and they would take care of it and make sure that it was done correctly.

Slow to communicate

Very easy to work with

I have recommended a lot of friends to them. They fixed my roof, but they damaged other parts, the workers did and they never fixed it for me. The way they fixed the roof was okay, and the way the people talked to me was very nice. I am partially satisfied and partially not. So, it is hard for me to rate it and give this a score.

While Mike was very cheerful & you got me a great settlement, my account seems to constantly go dormant & nothing gets done w/o my calling & following up.

I would never do it. I would not do it. I would not recommend them. I disagree with giving anyone a recommendation.

Yes. I recommend UCR for their competent service

The salesperson was very helpful.

Shop around!

My experience was not convenient.

Didn't like a certain contract signed.

From initial cold call front door discussion with salesperson, to coordination with insurance claim and adjustor inspection, to installation and clean-up, this has been a professional and satisfying experience.Thank You!

Excellent job.

Everything is good. All the highest ratings.

United Construction was excellent in handling my insurance needs, and providing me with a great product, in a timely manner.

Areas Of Satisfaction

I'm satisfied with the dealings of the professionals, including Debra.

Current Referrals

I already recommended you to neighbors, and friends

Recognized Excellence

Debra was exceptional.

Additional Comments

First class business, and I enjoyed dealing with you!

Current Referrals

Already referred everybody I know.

Additional Comments

I am happy with the job and have no complaints.

Areas For Improvement

I was so very grateful for all of the assistance I received in coordinating with my insurance company and getting the job scheduled. When I returned home and there was the debris from the installation as well as a lot of other trash on my front lawn, I was quite disturbed. I called to complain and was immediately contacted by David. While it took about 24 hours for the debris to be removed, David was very helpful and in contact with me until it was cleaned up.

Areas Of Satisfaction

The staff assisting me prior to installation was excellent. I have already recommended United Construction and Restoration to a few of my neighbors.

Where to begin. The installation occurred on June 21, 2018. The first crew arrived at 0630. There was nobody on site that I could communicate to in English. The workers got busy tearing off the shingles and it became apparent to me that they did not intend to replace the felt paper. I inquired about this once someone who spoke english showed up on the job and he barked out some commands in Spanish to let them know that I noticed they were cutting corners. I cannot be certain as to whether or not they actually did replace it because I was not about to stand outside and police the job. That was the job of United C and R. I am also uncertain as to whether or not they installed the Ice Guard to specification. Again, there was no one on site that I could communicate with in English for the majority of the work time. I would not say this is a 'Requirement' per se', but it would be nice to have someone there you can ask questions of if/when they arise. A couple of days after the job was finished my son nearly took a nail in his foot walking through the front yard. After looking around a little, It became apparent that no one had picked up nails on the front of the house. I purchased a roofing magnet from Lowes and picked up a BUCKET FULL of nails in three or four hours of trying. On July 11, about three weeks after the job was completed, United sent out a Customer Service Rep to review the job. I showed him the bucket full of nails, some of the damage created by the installation crew and some of the shoddy workmanship. He agreed that is was substandard work. He took many notes and photographs and assured me his manager would be in touch with me. Nobody contacted me about it. On August 1 I informed United Construction and Restoration that my roof WAS LEAKING around the chimney of my home. Water was coming into the Second floor of my home and then draining down through the ceiling in my family. Room. The next morning I receive a call from the Construction Manager who was very apologetic

The sales consultant, and project manager were very knowledgeable. They kept me abreast on what was going on in the project. They were nice, and friendly. I felt comfortable putting the project in their hands.

Areas Of Satisfaction

I was most satisfied in dealing with the staff. They were very knowledgeable. When problems would arise, they put me at ease. I felt comfortable that they were going to get my project taken care of. It was one of the most least stressful home improvement things that I had to deal with.

Recognized Excellence

I would like to recognize the sales consultant, Mike Brown for his exceptional service.

Areas Of Satisfaction

Job done on schedule and work crew did a fantastic job on clean up

If they will address the issue I will change this review.