Quality and value
They were knowledgeable, confident in what they were doing, and had good people.
Everybody did very well.
Cost and professionalism
They all did great work
N/A - No problems to resolve!
Sales and installation was very professional. Communication between sales and installation was lacking - it took several communications from us in order to get any information about time estimates or where we were in the process. This was especially frustrating because the process took longer than we had anticipated.
Booth at MOCO fair
Price and appearance
Met Ken Lindner at a community celebration.
Ken's thorough explanation and experience in the field of roofing.
Mr. Kenneth Lindner and Jay, the project manager
cost and quality
We had previously used them to do some outside work on the house.
Absolutely top shelf professionals start to finish! I met the folks at Red Carpet Remodeling at the Olney Farmers Market. We chatted several times and we finally scheduled an estimate. Travis came and spent a good amount of time talking about the process, going up into the attic on a rainy day, and providing samples and several options for shingles. Communication was outstanding start to finish. We had a slight weather delay and some particular requirements within our community, but Jay worked with us to make it work. And it worked. Materials were delivered as scheduled and the crew showed up on a cold January morning to get the job done. It was all really well done and very efficient. Excellent clean up, too. The roof looks great and we are very happy with all aspects of the transaction. Can't say enough good things. Highly recommended!
From beginning through installation and after, everyone I dealt with was exceptional.
Ken was thorough and very easy to work with
I have already recommended Red Carpet to a few friends and clients and will continue to do so. Their services from the first estimate to completion was hands down the best experience I’ve ever had with anyone in the residential construction/remodeling industry. Not only was customer service top notch but the ease at access and completion of final work was quick and high quality!
My project was moved up a few weeks and done before the huge storms hit so I was grateful!
Explanation- easy access- quick turn around from first contact to completion
They were a fair price and they were a local business.
I don't remember the names, but the installer and the salesman were both very good.
Just wanted to use a trusted company but not pay the top dollar, top companies.
Ken, the owner he was good. He was one of the reasons we pursued.
Personalized service. Local business. Recommendations.
Ken Lindner, Jay and coordination folks
I would have liked to see them come down to a better price so that I could have gotten both the top and bottom part of the home done at one reasonable.
I think it was the price.
I thought the salesmen was good, I did not meet any of the rest of them because I was not there.
I would like to recognize Mark Coupland for his exceptional service.
I chose Red Carpet Remodeling because I liked the way they interacted with me. They were very friendly, followed up with me, they weren't pushy, and the owner came to my house and showed us the options.
I would like to recognize Kenneth Lindner for his exceptional service. He did a lot of follow-up, calling us to make sure things were okay and things like that.
I would like to recognize all of them. They were all pretty good. I could not give a specific name. The owner of the company was phenomenal with the way he catered to what we needed.
Yes, we had a very positive experience working with Red Carpet Remodeling.
The salesman brought full scale samples, answered all my questions patiently, was knowledgeable about the products and did not try to upsell.
I was reminded of appointments via telephone calls as well as emails and kept updated throughout.
Sebastian who came out to measure for our front door and multiple windows gave sound advice and he customized the installation of an unusual old bay window so the end result is more attractive and superior to the original. One window sash was cracked during shipping and another had a defective energy coating which the installers pointed out to us. I would probably not have noticed the defect. Those two windows were reordered and installed immediately upon delivery.
Red Carpet was well below the most expensive quote we received and not too far above the least expensive. I wanted trained and experienced installers and quality products that would last for many years without problems.
Aside from confirming they had the appropriate licenses and certifications, I was impressed by the salesman. I was provided pictures of finished jobs that were local and multiple references of actual Red Carpet clients that live in my area who had doors and windows recently installed. The three referrals I spoke with were honest and gave me far more detail than I needed. After those rather lengthy conversations I was confident all would be well.
Kudos to the person who has been doing the hiring for Red Carpet. All the Red Carpet employees I dealt with were professional, knowledgeable and personable. Honestly, I got the impression that everyone really likes working for your company and what a difference that makes!
I saw them on Facebook and referred by a friend.
I would like to recognize the two installers of the siding, Mr. Pack and Mr. Joe.
locally owned, small business operator
They're an awesome company, I would definitely use them again.
I would like to recognize the entire team, they were awesome and did a great job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Red Carpet Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys