Red Carpet Remodeling

Problem Resolution

N/A - No problems to resolve!

Sales and installation was very professional. Communication between sales and installation was lacking - it took several communications from us in order to get any information about time estimates or where we were in the process. This was especially frustrating because the process took longer than we had anticipated.

Lead Source

Booth at MOCO fair

Primary Decision Making Factor

Price and appearance

Lead Source

Met Ken Lindner at a community celebration.

Primary Decision Making Factor

Ken's thorough explanation and experience in the field of roofing.

Recognized Excellence

Mr. Kenneth Lindner and Jay, the project manager

Lead Source

referral

Primary Decision Making Factor

cost and quality

Primary Decision Making Factor

We had previously used them to do some outside work on the house.

Recognized Excellence

The owner.

Absolutely top shelf professionals start to finish! I met the folks at Red Carpet Remodeling at the Olney Farmers Market. We chatted several times and we finally scheduled an estimate. Travis came and spent a good amount of time talking about the process, going up into the attic on a rainy day, and providing samples and several options for shingles. Communication was outstanding start to finish. We had a slight weather delay and some particular requirements within our community, but Jay worked with us to make it work. And it worked. Materials were delivered as scheduled and the crew showed up on a cold January morning to get the job done. It was all really well done and very efficient. Excellent clean up, too. The roof looks great and we are very happy with all aspects of the transaction. Can't say enough good things. Highly recommended!

From beginning through installation and after, everyone I dealt with was exceptional.

Sales Knowledge

Ken was thorough and very easy to work with

I have already recommended Red Carpet to a few friends and clients and will continue to do so. Their services from the first estimate to completion was hands down the best experience I’ve ever had with anyone in the residential construction/remodeling industry. Not only was customer service top notch but the ease at access and completion of final work was quick and high quality!

Schedule

My project was moved up a few weeks and done before the huge storms hit so I was grateful!

Primary Decision Making Factor

Explanation- easy access- quick turn around from first contact to completion

Primary Decision Making Factor

They were a fair price and they were a local business.

Recognized Excellence

I don't remember the names, but the installer and the salesman were both very good.

Primary Decision Making Factor

local company

Recognized Excellence

ken

Primary Decision Making Factor

Just wanted to use a trusted company but not pay the top dollar, top companies.

Recognized Excellence

Ken, the owner he was good. He was one of the reasons we pursued.

Primary Decision Making Factor

Personalized service. Local business. Recommendations.

Recognized Excellence

Ken Lindner, Jay and coordination folks

Value

I would have liked to see them come down to a better price so that I could have gotten both the top and bottom part of the home done at one reasonable.

Primary Decision Making Factor

I think it was the price.

Recognized Excellence

I thought the salesmen was good, I did not meet any of the rest of them because I was not there.

Recognized Excellence

I would like to recognize Mark Coupland for his exceptional service.

Primary Decision Making Factor

I chose Red Carpet Remodeling because I liked the way they interacted with me. They were very friendly, followed up with me, they weren't pushy, and the owner came to my house and showed us the options.

Recognized Excellence

I would like to recognize Kenneth Lindner for his exceptional service. He did a lot of follow-up, calling us to make sure things were okay and things like that.

Recognized Excellence

I would like to recognize all of them. They were all pretty good. I could not give a specific name. The owner of the company was phenomenal with the way he catered to what we needed.

Primary Decision Making Factor

Local business

Recognized Excellence

Ken

Yes, we had a very positive experience working with Red Carpet Remodeling.

Sales Knowledge

The salesman brought full scale samples, answered all my questions patiently, was knowledgeable about the products and did not try to upsell.

Communication

I was reminded of appointments via telephone calls as well as emails and kept updated throughout.

Problem Resolution

Sebastian who came out to measure for our front door and multiple windows gave sound advice and he customized the installation of an unusual old bay window so the end result is more attractive and superior to the original. One window sash was cracked during shipping and another had a defective energy coating which the installers pointed out to us. I would probably not have noticed the defect. Those two windows were reordered and installed immediately upon delivery.

Other Estimates Received

Red Carpet was well below the most expensive quote we received and not too far above the least expensive. I wanted trained and experienced installers and quality products that would last for many years without problems.

Primary Decision Making Factor

Aside from confirming they had the appropriate licenses and certifications, I was impressed by the salesman. I was provided pictures of finished jobs that were local and multiple references of actual Red Carpet clients that live in my area who had doors and windows recently installed. The three referrals I spoke with were honest and gave me far more detail than I needed. After those rather lengthy conversations I was confident all would be well.

Recognized Excellence

Kudos to the person who has been doing the hiring for Red Carpet. All the Red Carpet employees I dealt with were professional, knowledgeable and personable. Honestly, I got the impression that everyone really likes working for your company and what a difference that makes!

Lead Source

I saw them on Facebook and referred by a friend.

Recognized Excellence

I would like to recognize the two installers of the siding, Mr. Pack and Mr. Joe.

Primary Decision Making Factor

Very knowledgeable

Primary Decision Making Factor

locally owned, small business operator

Primary Decision Making Factor

They were knowledgeable, confident in what they were doing, and had good people.

Recognized Excellence

Everybody did very well.

They're an awesome company, I would definitely use them again.

Recognized Excellence

I would like to recognize the entire team, they were awesome and did a great job.

Everybody at Red Carpet Remodeling was very nice, polite and professional. The team that put the windows in got right to it and put them in. Very hard working crew. Very impressed. First date they got there a little after 8:00 am and didn't leave until almost dark. Long day for them and then back the next day back at it.

Primary Decision Making Factor

Ken was very honest and sincere when we were talking to him. Plus I like to support small local businesses

The company was extremely polite, on time and cleaned up well. They followed through and were very knowledgeable.

Recognized Excellence

Travis was great and followed through on everything well. Also the installer was good. They all explained things really well.