The initial estimate was pleasant as Ken was very responsive to my requests and needs. He worked along with me. The time it took from the initial estimate to work being done was not 100% satisfactory, but it was wintertime. Nevertheless, the work was done to my satisfaction and my wife's as well. We had a large order of 34 windows of varying size, some of them were huge because we have a passive solar home with southern exposure. Surprisingly they completed it in two days' time. The crew that came was professional and they knew what they were doing and were responsive to my requests. I felt like they were on a strict time schedule and they rushed it and as a result, certain things were neglected, such as proper cleaning afterward, which they came at my request a few days later to clean the windows inside and out. They could have been a little more careful in cleaning up the site after the day was done. There was debris left. In general, I am very satisfied with their performance, responsiveness, and quality of the work that was completed. My wife and I love the windows and they look beautiful.
4.7 There appeared to be a disconnect. I went through Ken every time I needed something done. There could have been other modes of communication, such as email or text.
There were several factors that prevented the schedule from being on time such as weather and personal scheduling conflicts.
4.3 Towards the end, they fixed our communication issues.
Price was the first priority. Secondly, Ken himself. He wanted to genuinely help me with my project of 34 windows to be replaced.
Ken and the installation crew. They were very professional and very responsive to our requests. The lady in Virginia that called me several times was also very responsive to my requests.
I would say negotiate, come to an agreement ahead of times if you want it done on the weekends, and go for it because they are really a great investment.
Support small business owner
The installers were amazing.
Already have exterior doors installed by Red Carpet Remodeling was professionally done.
Their salesperson was very knowable and friendly.
The president of the company took time out and sit down and explained the cost, the ways the roof are being replaced which I find it excellent.
They are a small company and we love to help out small companies. We also felt very comfortable after receiving their sales pitch and estimate.
It was a very positive experience. They were very flexible and easy to work with. We are already scheduling another project with them.
The estimates were close, but I trusted RCR more since I had used them in the past
Quality work and local business
Chris kept me informed throughout the process and was very professional
They were very professional, clean and timely. They fit my needs.
I was referred by a friend.
They were great and we are recommending them.
Quality and value
They were knowledgeable, confident in what they were doing, and had good people.
Everybody did very well.
Cost and professionalism
They all did great work
N/A - No problems to resolve!
Sales and installation was very professional. Communication between sales and installation was lacking - it took several communications from us in order to get any information about time estimates or where we were in the process. This was especially frustrating because the process took longer than we had anticipated.
Booth at MOCO fair
Price and appearance
Met Ken Lindner at a community celebration.
Ken's thorough explanation and experience in the field of roofing.
Mr. Kenneth Lindner and Jay, the project manager
cost and quality
We had previously used them to do some outside work on the house.
Absolutely top shelf professionals start to finish! I met the folks at Red Carpet Remodeling at the Olney Farmers Market. We chatted several times and we finally scheduled an estimate. Travis came and spent a good amount of time talking about the process, going up into the attic on a rainy day, and providing samples and several options for shingles. Communication was outstanding start to finish. We had a slight weather delay and some particular requirements within our community, but Jay worked with us to make it work. And it worked. Materials were delivered as scheduled and the crew showed up on a cold January morning to get the job done. It was all really well done and very efficient. Excellent clean up, too. The roof looks great and we are very happy with all aspects of the transaction. Can't say enough good things. Highly recommended!
From beginning through installation and after, everyone I dealt with was exceptional.
Ken was thorough and very easy to work with
I have already recommended Red Carpet to a few friends and clients and will continue to do so. Their services from the first estimate to completion was hands down the best experience I’ve ever had with anyone in the residential construction/remodeling industry. Not only was customer service top notch but the ease at access and completion of final work was quick and high quality!
My project was moved up a few weeks and done before the huge storms hit so I was grateful!
Explanation- easy access- quick turn around from first contact to completion
They were a fair price and they were a local business.
I don't remember the names, but the installer and the salesman were both very good.
Just wanted to use a trusted company but not pay the top dollar, top companies.
Ken, the owner he was good. He was one of the reasons we pursued.
Personalized service. Local business. Recommendations.
Ken Lindner, Jay and coordination folks
I would have liked to see them come down to a better price so that I could have gotten both the top and bottom part of the home done at one reasonable.
I think it was the price.
I thought the salesmen was good, I did not meet any of the rest of them because I was not there.
I would like to recognize Mark Coupland for his exceptional service.
I chose Red Carpet Remodeling because I liked the way they interacted with me. They were very friendly, followed up with me, they weren't pushy, and the owner came to my house and showed us the options.
I would like to recognize Kenneth Lindner for his exceptional service. He did a lot of follow-up, calling us to make sure things were okay and things like that.
I would like to recognize all of them. They were all pretty good. I could not give a specific name. The owner of the company was phenomenal with the way he catered to what we needed.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Red Carpet Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys