Primary Decision Making Factor - Cost, friendliness of representative
Construction Quality - The work team made the difference. Quality of work was the excellent.
Repeat Business - Provided I have the same work team that installed my slider.
Recognized Excellence - The installers/carpenters.
The owner is really nice. They work pretty fast.
Lead Source - I heard about them through a representative at the Columbia Mall. I don't remember the lady's name, but she was very nice.
Additional Comments - Once they are done, they should tell the customer where the order numbers are located in order to get the warranty. I didn't know that, and it was two different dates and you have 30 days to get the warranty submitted. They were all different numbers and I didn't know exactly where to find them. When they removed the wrapper around the window, the order number is on there and I was lucky enough to see that. I took a picture of the windows and got the numbers put in separately. It should be an easier job to put in the numbers together all at once and submit, rather than separates one. Everything is good. The windows are nice and I am enjoying them. It is a very good product.
Primary Decision Making Factor - I chose Red Carpet because they seemed to be low-pressure.
Recognized Excellence - I'd like to recognize the installation team.
Primary Decision Making Factor - I was impressed that the owner did the initial visit. Price/value ratio was also quite good.
The initial estimate was pleasant as Ken was very responsive to my requests and needs. He worked along with me. The time it took from the initial estimate to work being done was not 100% satisfactory, but it was wintertime. Nevertheless, the work was done to my satisfaction and my wife's as well. We had a large order of 34 windows of varying size, some of them were huge because we have a passive solar home with southern exposure. Surprisingly they completed it in two days' time. The crew that came was professional and they knew what they were doing and were responsive to my requests. I felt like they were on a strict time schedule and they rushed it and as a result, certain things were neglected, such as proper cleaning afterward, which they came at my request a few days later to clean the windows inside and out. They could have been a little more careful in cleaning up the site after the day was done. There was debris left. In general, I am very satisfied with their performance, responsiveness, and quality of the work that was completed. My wife and I love the windows and they look beautiful.
Schedule - There were several factors that prevented the schedule from being on time such as weather and personal scheduling conflicts.
Communication - 4.3 Towards the end, they fixed our communication issues.
Primary Decision Making Factor - Price was the first priority. Secondly, Ken himself. He wanted to genuinely help me with my project of 34 windows to be replaced.
Recognized Excellence - Ken and the installation crew. They were very professional and very responsive to our requests. The lady in Virginia that called me several times was also very responsive to my requests.
Additional Comments - I would say negotiate, come to an agreement ahead of times if you want it done on the weekends, and go for it because they are really a great investment.
Primary Decision Making Factor - Support small business owner
Recognized Excellence - The installers were amazing.
Repeat Business - Already have exterior doors installed by Red Carpet Remodeling was professionally done.
Primary Decision Making Factor - Their salesperson was very knowable and friendly.
Recognized Excellence - The president of the company took time out and sit down and explained the cost, the ways the roof are being replaced which I find it excellent.
Schedule - They got the project done a week ahead of schedule.
Primary Decision Making Factor - They are a small company and we love to help out small companies. We also felt very comfortable after receiving their sales pitch and estimate.
Additional Comments - It was a very positive experience. They were very flexible and easy to work with. We are already scheduling another project with them.
Other Estimates Received - The estimates were close, but I trusted RCR more since I had used them in the past
Primary Decision Making Factor - Quality work and local business
Recognized Excellence - Chris kept me informed throughout the process and was very professional
They were very professional, clean and timely. They fit my needs.
Lead Source - I was referred by a friend.
Recognized Excellence - They were all great.
Additional Comments - They were great and we are recommending them.
Lead Source - I heard about Red Carpet Remodeling at a Home Expo.
Primary Decision Making Factor - The primary reason that I chose Red Carpet Remodeling is that they came prepared, and it wasn't a lengthy sales; it was painless and a fair price.
Primary Decision Making Factor - Quality and value
Primary Decision Making Factor - They were knowledgeable, confident in what they were doing, and had good people.
Recognized Excellence - Everybody did very well.
Primary Decision Making Factor - Cost and professionalism
Recognized Excellence - They all did great work
Problem Resolution - N/A - No problems to resolve!
Sales and installation was very professional. Communication between sales and installation was lacking - it took several communications from us in order to get any information about time estimates or where we were in the process. This was especially frustrating because the process took longer than we had anticipated.
Lead Source - Booth at MOCO fair
Primary Decision Making Factor - Price and appearance
Primary Decision Making Factor - They seemed to know what they were doing and they had a good price.
Lead Source - Met Ken Lindner at a community celebration.
Primary Decision Making Factor - Ken's thorough explanation and experience in the field of roofing.
Recognized Excellence - Mr. Kenneth Lindner and Jay, the project manager
Primary Decision Making Factor - Price
Lead Source - referral
Primary Decision Making Factor - cost and quality
Primary Decision Making Factor - We had previously used them to do some outside work on the house.
Recognized Excellence - The owner.
Primary Decision Making Factor - I chose Red Carpet Remodeling due to trusting the folks I came in contact with.
Absolutely top shelf professionals start to finish! I met the folks at Red Carpet Remodeling at the Olney Farmers Market. We chatted several times and we finally scheduled an estimate. Travis came and spent a good amount of time talking about the process, going up into the attic on a rainy day, and providing samples and several options for shingles. Communication was outstanding start to finish. We had a slight weather delay and some particular requirements within our community, but Jay worked with us to make it work. And it worked. Materials were delivered as scheduled and the crew showed up on a cold January morning to get the job done. It was all really well done and very efficient. Excellent clean up, too. The roof looks great and we are very happy with all aspects of the transaction. Can't say enough good things. Highly recommended!
Lead Source - Northern VA Home Builder Show
Primary Decision Making Factor - Sales team and presentation/best communication and explanation
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Red Carpet Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys