Red Carpet Remodeling was great! They were very professional and responsive.

Primary Decision Making Factor

Primary Decision Making Factor - I chose Red Carpet Remodeling for my project because they are a local company and I like supporting the businesses in the community.

Recognized Excellence

Recognized Excellence - They were all great.

Additional Comments

Additional Comments - They were terrific, especially after the first estimate that I had.

Primary Decision Making Factor

Primary Decision Making Factor - The primary reasons I chose Red Carpet Remodeling were that they were cheaper & family owned.

Problem Resolution

Problem Resolution - Easily swapped the direction the door opens without any issues.

Lead Source

Lead Source - Friend

Additional Comments

Additional Comments - Red Carpet was fantastic to work with. They offered competitive prices and their customer service was phenomenal. I even received a call from the owner after the install just to check in.

They were excellent, nice, pleasant, and did a good job.

Primary Decision Making Factor

Primary Decision Making Factor - After speaking with them, we liked what we heard.

Recognized Excellence

Recognized Excellence - The gentleman that came out to the house.

Lead Source

Lead Source - They worked on 3-4 projects for us prior to this one, likely through an estimate check over the phone.

Primary Decision Making Factor

Primary Decision Making Factor - The professionalism, price and price for the deal were the main deciding factors.

Recognized Excellence

Recognized Excellence - Sherry was great.

I have already recommended Red Carpet Remodeling to friends.

Primary Decision Making Factor

Primary Decision Making Factor - Red Carpet Staff, price, value

Additional Comments

Additional Comments - The whole process went very well, from start to finish.

I was very happy with how quick they got it all done and cleaned up.

Sales Knowledge

Sales Knowledge - He was very nice and polite.

Lead Source

Lead Source - My wife's cousin referred us.

Recognized Excellence

Recognized Excellence - The salesperson was exceptional.

Additional Comments

Additional Comments - They were great and quick.

I love the look of my new door. It works well and looks beautiful.

Value

Value - I didn't do any comparison shopping so can't say for sure that the value was fair. I'm satisfied with my decision though.

Primary Decision Making Factor

Primary Decision Making Factor - I'd been thinking about this project for some time and the salesman convinced me to move ahead with it.

Recognized Excellence

Recognized Excellence - The two installers were great.

Lead Source

Lead Source - There was a home show at the local farmers market in our area.

Primary Decision Making Factor

Primary Decision Making Factor - Red Carpet Remodeling was in our area and they is the primary reason I chose them.

Ken was very knowledgeable and we had a positive experience with him but not a positive experience with installation and the windows. We didn't have a negative experience but some regret about installing the windows, and the window itself. It's not a quality window. It doesn't slide.

They delivered a quality product in an extremely reasonable timeframe and did an excellent job on the installation.

Primary Decision Making Factor

Primary Decision Making Factor - The price and the timeframe in which they could complete the project was by far the best out of the estimates that we received.

Recognized Excellence

Recognized Excellence - Dondra was phenomenal to work with as was Ken, the owner. Sherry did a great job with the initial consultation and getting everything set up.

Additional Comments

Additional Comments - Overall, it was a great value and I am super happy with the install. The crew did a great job to keeping the site clean and the door turned out beautifully.

Primary Decision Making Factor

Primary Decision Making Factor - Team members, easy communication and transactions

I have already

Sales Knowledge

Sales Knowledge - Ken was an expert and knew his products

Professional & Organized

Professional & Organized - I got both a new roof and 4 windows

Schedule

Schedule - Both the roofers and Mr. Choi came when they promised went about their work and finished in great time.

Primary Decision Making Factor

Primary Decision Making Factor - I liked the people I met initially seemed honest and the price for roof and windows seemed reasonable.

Recognized Excellence

Recognized Excellence - Dondra, Chris, Sherrie and Mr. Choi / and Ken

Additional Comments

Additional Comments - I have already given their website to two friends who were interested in remodeling. The brownies were a nice touch.

Lead Source

Lead Source - I met the owner through a food mission.

Primary Decision Making Factor

Primary Decision Making Factor - They had a very good presentation. The price was almost exactly what I expected. They have a good reputation.

Recognized Excellence

Recognized Excellence - The owner, Ken, and the foreman, Chris both did a great job.

Additional Comments

Additional Comments - The crew did a great job. They were timely and willing to answer any questions.

Primary Decision Making Factor

Primary Decision Making Factor - Cost, friendliness of representative

Construction Quality

Construction Quality - The work team made the difference. Quality of work was the excellent.

Repeat Business

Repeat Business - Provided I have the same work team that installed my slider.

Recognized Excellence

Recognized Excellence - The installers/carpenters.

The owner is really nice. They work pretty fast.

Lead Source

Lead Source - I heard about them through a representative at the Columbia Mall. I don't remember the lady's name, but she was very nice.

Additional Comments

Additional Comments - Once they are done, they should tell the customer where the order numbers are located in order to get the warranty. I didn't know that, and it was two different dates and you have 30 days to get the warranty submitted. They were all different numbers and I didn't know exactly where to find them. When they removed the wrapper around the window, the order number is on there and I was lucky enough to see that. I took a picture of the windows and got the numbers put in separately. It should be an easier job to put in the numbers together all at once and submit, rather than separates one. Everything is good. The windows are nice and I am enjoying them. It is a very good product.

Primary Decision Making Factor

Primary Decision Making Factor - I chose Red Carpet because they seemed to be low-pressure.

Recognized Excellence

Recognized Excellence - I'd like to recognize the installation team.

Primary Decision Making Factor

Primary Decision Making Factor - I was impressed that the owner did the initial visit. Price/value ratio was also quite good.

The initial estimate was pleasant as Ken was very responsive to my requests and needs. He worked along with me. The time it took from the initial estimate to work being done was not 100% satisfactory, but it was wintertime. Nevertheless, the work was done to my satisfaction and my wife's as well. We had a large order of 34 windows of varying size, some of them were huge because we have a passive solar home with southern exposure. Surprisingly they completed it in two days' time. The crew that came was professional and they knew what they were doing and were responsive to my requests. I felt like they were on a strict time schedule and they rushed it and as a result, certain things were neglected, such as proper cleaning afterward, which they came at my request a few days later to clean the windows inside and out. They could have been a little more careful in cleaning up the site after the day was done. There was debris left. In general, I am very satisfied with their performance, responsiveness, and quality of the work that was completed. My wife and I love the windows and they look beautiful.

Schedule

Schedule - There were several factors that prevented the schedule from being on time such as weather and personal scheduling conflicts.

Communication

Communication - 4.3 Towards the end, they fixed our communication issues.

Primary Decision Making Factor

Primary Decision Making Factor - Price was the first priority. Secondly, Ken himself. He wanted to genuinely help me with my project of 34 windows to be replaced.

Recognized Excellence

Recognized Excellence - Ken and the installation crew. They were very professional and very responsive to our requests. The lady in Virginia that called me several times was also very responsive to my requests.

Additional Comments

Additional Comments - I would say negotiate, come to an agreement ahead of times if you want it done on the weekends, and go for it because they are really a great investment.

Primary Decision Making Factor

Primary Decision Making Factor - Support small business owner

Recognized Excellence

Recognized Excellence - The installers were amazing.

Repeat Business

Repeat Business - Already have exterior doors installed by Red Carpet Remodeling was professionally done.

Primary Decision Making Factor

Primary Decision Making Factor - Their salesperson was very knowable and friendly.

Recognized Excellence

Recognized Excellence - The president of the company took time out and sit down and explained the cost, the ways the roof are being replaced which I find it excellent.

Schedule

Schedule - They got the project done a week ahead of schedule.

Primary Decision Making Factor

Primary Decision Making Factor - They are a small company and we love to help out small companies. We also felt very comfortable after receiving their sales pitch and estimate.

Additional Comments

Additional Comments - It was a very positive experience. They were very flexible and easy to work with. We are already scheduling another project with them.

Other Estimates Received

Other Estimates Received - The estimates were close, but I trusted RCR more since I had used them in the past

Primary Decision Making Factor

Primary Decision Making Factor - Quality work and local business

Recognized Excellence

Recognized Excellence - Chris kept me informed throughout the process and was very professional

They were very professional, clean and timely. They fit my needs.

Lead Source

Lead Source - I was referred by a friend.

Recognized Excellence

Recognized Excellence - They were all great.

Additional Comments

Additional Comments - They were great and we are recommending them.