Primary Decision Making Factor

Primary Decision Making Factor - Cost, friendliness of representative

Construction Quality

Construction Quality - The work team made the difference. Quality of work was the excellent.

Repeat Business

Repeat Business - Provided I have the same work team that installed my slider.

Recognized Excellence

Recognized Excellence - The installers/carpenters.

The owner is really nice. They work pretty fast.

Lead Source

Lead Source - I heard about them through a representative at the Columbia Mall. I don't remember the lady's name, but she was very nice.

Additional Comments

Additional Comments - Once they are done, they should tell the customer where the order numbers are located in order to get the warranty. I didn't know that, and it was two different dates and you have 30 days to get the warranty submitted. They were all different numbers and I didn't know exactly where to find them. When they removed the wrapper around the window, the order number is on there and I was lucky enough to see that. I took a picture of the windows and got the numbers put in separately. It should be an easier job to put in the numbers together all at once and submit, rather than separates one. Everything is good. The windows are nice and I am enjoying them. It is a very good product.

Primary Decision Making Factor

Primary Decision Making Factor - I chose Red Carpet because they seemed to be low-pressure.

Recognized Excellence

Recognized Excellence - I'd like to recognize the installation team.

Primary Decision Making Factor

Primary Decision Making Factor - I was impressed that the owner did the initial visit. Price/value ratio was also quite good.

The initial estimate was pleasant as Ken was very responsive to my requests and needs. He worked along with me. The time it took from the initial estimate to work being done was not 100% satisfactory, but it was wintertime. Nevertheless, the work was done to my satisfaction and my wife's as well. We had a large order of 34 windows of varying size, some of them were huge because we have a passive solar home with southern exposure. Surprisingly they completed it in two days' time. The crew that came was professional and they knew what they were doing and were responsive to my requests. I felt like they were on a strict time schedule and they rushed it and as a result, certain things were neglected, such as proper cleaning afterward, which they came at my request a few days later to clean the windows inside and out. They could have been a little more careful in cleaning up the site after the day was done. There was debris left. In general, I am very satisfied with their performance, responsiveness, and quality of the work that was completed. My wife and I love the windows and they look beautiful.

Schedule

Schedule - There were several factors that prevented the schedule from being on time such as weather and personal scheduling conflicts.

Communication

Communication - 4.3 Towards the end, they fixed our communication issues.

Primary Decision Making Factor

Primary Decision Making Factor - Price was the first priority. Secondly, Ken himself. He wanted to genuinely help me with my project of 34 windows to be replaced.

Recognized Excellence

Recognized Excellence - Ken and the installation crew. They were very professional and very responsive to our requests. The lady in Virginia that called me several times was also very responsive to my requests.

Additional Comments

Additional Comments - I would say negotiate, come to an agreement ahead of times if you want it done on the weekends, and go for it because they are really a great investment.

Primary Decision Making Factor

Primary Decision Making Factor - Support small business owner

Recognized Excellence

Recognized Excellence - The installers were amazing.

Repeat Business

Repeat Business - Already have exterior doors installed by Red Carpet Remodeling was professionally done.

Primary Decision Making Factor

Primary Decision Making Factor - Their salesperson was very knowable and friendly.

Recognized Excellence

Recognized Excellence - The president of the company took time out and sit down and explained the cost, the ways the roof are being replaced which I find it excellent.

Schedule

Schedule - They got the project done a week ahead of schedule.

Primary Decision Making Factor

Primary Decision Making Factor - They are a small company and we love to help out small companies. We also felt very comfortable after receiving their sales pitch and estimate.

Additional Comments

Additional Comments - It was a very positive experience. They were very flexible and easy to work with. We are already scheduling another project with them.

Other Estimates Received

Other Estimates Received - The estimates were close, but I trusted RCR more since I had used them in the past

Primary Decision Making Factor

Primary Decision Making Factor - Quality work and local business

Recognized Excellence

Recognized Excellence - Chris kept me informed throughout the process and was very professional

They were very professional, clean and timely. They fit my needs.

Lead Source

Lead Source - I was referred by a friend.

Recognized Excellence

Recognized Excellence - They were all great.

Additional Comments

Additional Comments - They were great and we are recommending them.

Lead Source

Lead Source - I heard about Red Carpet Remodeling at a Home Expo.

Primary Decision Making Factor

Primary Decision Making Factor - The primary reason that I chose Red Carpet Remodeling is that they came prepared, and it wasn't a lengthy sales; it was painless and a fair price.

Primary Decision Making Factor

Primary Decision Making Factor - Quality and value

Primary Decision Making Factor

Primary Decision Making Factor - They were knowledgeable, confident in what they were doing, and had good people.

Recognized Excellence

Recognized Excellence - Everybody did very well.

Primary Decision Making Factor

Primary Decision Making Factor - Cost and professionalism

Recognized Excellence

Recognized Excellence - They all did great work

Problem Resolution

Problem Resolution - N/A - No problems to resolve!

Sales and installation was very professional. Communication between sales and installation was lacking - it took several communications from us in order to get any information about time estimates or where we were in the process. This was especially frustrating because the process took longer than we had anticipated.

Lead Source

Lead Source - Booth at MOCO fair

Primary Decision Making Factor

Primary Decision Making Factor - Price and appearance

Primary Decision Making Factor

Primary Decision Making Factor - They seemed to know what they were doing and they had a good price.

Lead Source

Lead Source - Met Ken Lindner at a community celebration.

Primary Decision Making Factor

Primary Decision Making Factor - Ken's thorough explanation and experience in the field of roofing.

Recognized Excellence

Recognized Excellence - Mr. Kenneth Lindner and Jay, the project manager

Primary Decision Making Factor

Primary Decision Making Factor - Price

Lead Source

Lead Source - referral

Primary Decision Making Factor

Primary Decision Making Factor - cost and quality

Primary Decision Making Factor

Primary Decision Making Factor - We had previously used them to do some outside work on the house.

Recognized Excellence

Recognized Excellence - The owner.

Primary Decision Making Factor

Primary Decision Making Factor - I chose Red Carpet Remodeling due to trusting the folks I came in contact with.

Absolutely top shelf professionals start to finish! I met the folks at Red Carpet Remodeling at the Olney Farmers Market. We chatted several times and we finally scheduled an estimate. Travis came and spent a good amount of time talking about the process, going up into the attic on a rainy day, and providing samples and several options for shingles. Communication was outstanding start to finish. We had a slight weather delay and some particular requirements within our community, but Jay worked with us to make it work. And it worked. Materials were delivered as scheduled and the crew showed up on a cold January morning to get the job done. It was all really well done and very efficient. Excellent clean up, too. The roof looks great and we are very happy with all aspects of the transaction. Can't say enough good things. Highly recommended!

Lead Source

Lead Source - Northern VA Home Builder Show

Primary Decision Making Factor

Primary Decision Making Factor - Sales team and presentation/best communication and explanation

From beginning through installation and after, everyone I dealt with was exceptional.

Sales Knowledge

Sales Knowledge - Ken was thorough and very easy to work with

I have already recommended Red Carpet to a few friends and clients and will continue to do so. Their services from the first estimate to completion was hands down the best experience I’ve ever had with anyone in the residential construction/remodeling industry. Not only was customer service top notch but the ease at access and completion of final work was quick and high quality!

Schedule

Schedule - My project was moved up a few weeks and done before the huge storms hit so I was grateful!

Primary Decision Making Factor

Primary Decision Making Factor - Explanation- easy access- quick turn around from first contact to completion

Primary Decision Making Factor

Primary Decision Making Factor - They were a fair price and they were a local business.

Recognized Excellence

Recognized Excellence - I don't remember the names, but the installer and the salesman were both very good.

Primary Decision Making Factor

Primary Decision Making Factor - local company

Recognized Excellence

Recognized Excellence - ken

Primary Decision Making Factor

Primary Decision Making Factor - Just wanted to use a trusted company but not pay the top dollar, top companies.

Recognized Excellence

Recognized Excellence - Ken, the owner he was good. He was one of the reasons we pursued.

Primary Decision Making Factor

Primary Decision Making Factor - Personalized service. Local business. Recommendations.

Recognized Excellence

Recognized Excellence - Ken Lindner, Jay and coordination folks

Value

Value - I would have liked to see them come down to a better price so that I could have gotten both the top and bottom part of the home done at one reasonable.

Primary Decision Making Factor

Primary Decision Making Factor - I think it was the price.

Recognized Excellence

Recognized Excellence - I thought the salesmen was good, I did not meet any of the rest of them because I was not there.

Problem Resolution

Problem Resolution - I didn't have any problems.

Primary Decision Making Factor

Primary Decision Making Factor - I chose Red Carpet Remodeling because they committed to my schedule.

Recognized Excellence

Recognized Excellence - I would like to recognize Mark Coupland for his exceptional service.

Primary Decision Making Factor

Primary Decision Making Factor - I chose Red Carpet Remodeling because I liked the way they interacted with me. They were very friendly, followed up with me, they weren't pushy, and the owner came to my house and showed us the options.

Recognized Excellence

Recognized Excellence - I would like to recognize Kenneth Lindner for his exceptional service. He did a lot of follow-up, calling us to make sure things were okay and things like that.

Primary Decision Making Factor

Primary Decision Making Factor - The primary reason for choosing Red Carpet Remodeling is because they seemed to know what they were doing.

Recognized Excellence

Recognized Excellence - I would like to recognize all of them. They were all pretty good. I could not give a specific name. The owner of the company was phenomenal with the way he catered to what we needed.

Primary Decision Making Factor

Primary Decision Making Factor - Local business

Recognized Excellence

Recognized Excellence - Ken

Yes, we had a very positive experience working with Red Carpet Remodeling.

Sales Knowledge

Sales Knowledge - The salesman brought full scale samples, answered all my questions patiently, was knowledgeable about the products and did not try to upsell.

Communication

Communication - I was reminded of appointments via telephone calls as well as emails and kept updated throughout.

Problem Resolution

Problem Resolution - Sebastian who came out to measure for our front door and multiple windows gave sound advice and he customized the installation of an unusual old bay window so the end result is more attractive and superior to the original. One window sash was cracked during shipping and another had a defective energy coating which the installers pointed out to us. I would probably not have noticed the defect. Those two windows were reordered and installed immediately upon delivery.

Other Estimates Received

Other Estimates Received - Red Carpet was well below the most expensive quote we received and not too far above the least expensive. I wanted trained and experienced installers and quality products that would last for many years without problems.

Primary Decision Making Factor

Primary Decision Making Factor - Aside from confirming they had the appropriate licenses and certifications, I was impressed by the salesman. I was provided pictures of finished jobs that were local and multiple references of actual Red Carpet clients that live in my area who had doors and windows recently installed. The three referrals I spoke with were honest and gave me far more detail than I needed. After those rather lengthy conversations I was confident all would be well.

Recognized Excellence

Recognized Excellence - Kudos to the person who has been doing the hiring for Red Carpet. All the Red Carpet employees I dealt with were professional, knowledgeable and personable. Honestly, I got the impression that everyone really likes working for your company and what a difference that makes!

Lead Source

Lead Source - I saw them on Facebook and referred by a friend.

Recognized Excellence

Recognized Excellence - I would like to recognize the two installers of the siding, Mr. Pack and Mr. Joe.

Primary Decision Making Factor

Primary Decision Making Factor - Very knowledgeable

Primary Decision Making Factor

Primary Decision Making Factor - locally owned, small business operator

They're an awesome company, I would definitely use them again.

Recognized Excellence

Recognized Excellence - I would like to recognize the entire team, they were awesome and did a great job.

Everybody at Red Carpet Remodeling was very nice, polite and professional. The team that put the windows in got right to it and put them in. Very hard working crew. Very impressed. First date they got there a little after 8:00 am and didn't leave until almost dark. Long day for them and then back the next day back at it.

Primary Decision Making Factor

Primary Decision Making Factor - Ken was very honest and sincere when we were talking to him. Plus I like to support small local businesses

The company was extremely polite, on time and cleaned up well. They followed through and were very knowledgeable.

Recognized Excellence

Recognized Excellence - Travis was great and followed through on everything well. Also the installer was good. They all explained things really well.

Great value for the price!

Recognized Excellence

Recognized Excellence - I'd like to recognize Leo. He came out do the measurements.

I am very happy with my roof! They paid particular attention to the skylight area. I looks better than it did before.

Primary Decision Making Factor

Primary Decision Making Factor - They were very thorough in educating me about the different materials.

Recognized Excellence

Recognized Excellence - I would have to say everyone was exceptional from Kenneth to the entire crew.

Recognized Excellence

Recognized Excellence - Travis was exceptional.

Primary Decision Making Factor

Primary Decision Making Factor - We trusted Kenneth.

Primary Decision Making Factor

Primary Decision Making Factor - They seemed to offer a good service for a fair price.

We are thrilled with the quality of the windows and the professionalism of all staff members. The installation took only a day and a half. Our home feels much warmer and we no longer have a draft coming from our windows. Looking forward to spring when we can actually open them up.

Recognized Excellence

Recognized Excellence - Kenneth did a great job of explaining the entire process to us, so there were no surprises. Michelle was very pleasant and efficient during the scheduling process.

Primary Decision Making Factor

Primary Decision Making Factor - price was reasonable. professional manner of Ken.