Red Carpet Remodeling was great! They were very professional and responsive.
Primary Decision Making Factor - I chose Red Carpet Remodeling for my project because they are a local company and I like supporting the businesses in the community.
Recognized Excellence - They were all great.
Additional Comments - They were terrific, especially after the first estimate that I had.
Primary Decision Making Factor - The primary reasons I chose Red Carpet Remodeling were that they were cheaper & family owned.
Problem Resolution - Easily swapped the direction the door opens without any issues.
Lead Source - Friend
Additional Comments - Red Carpet was fantastic to work with. They offered competitive prices and their customer service was phenomenal. I even received a call from the owner after the install just to check in.
They were excellent, nice, pleasant, and did a good job.
Primary Decision Making Factor - After speaking with them, we liked what we heard.
Recognized Excellence - The gentleman that came out to the house.
Lead Source - They worked on 3-4 projects for us prior to this one, likely through an estimate check over the phone.
Primary Decision Making Factor - The professionalism, price and price for the deal were the main deciding factors.
Recognized Excellence - Sherry was great.
I have already recommended Red Carpet Remodeling to friends.
Primary Decision Making Factor - Red Carpet Staff, price, value
Additional Comments - The whole process went very well, from start to finish.
I was very happy with how quick they got it all done and cleaned up.
Sales Knowledge - He was very nice and polite.
Lead Source - My wife's cousin referred us.
Recognized Excellence - The salesperson was exceptional.
Additional Comments - They were great and quick.
I love the look of my new door. It works well and looks beautiful.
Value - I didn't do any comparison shopping so can't say for sure that the value was fair. I'm satisfied with my decision though.
Primary Decision Making Factor - I'd been thinking about this project for some time and the salesman convinced me to move ahead with it.
Recognized Excellence - The two installers were great.
Lead Source - There was a home show at the local farmers market in our area.
Primary Decision Making Factor - Red Carpet Remodeling was in our area and they is the primary reason I chose them.
Ken was very knowledgeable and we had a positive experience with him but not a positive experience with installation and the windows. We didn't have a negative experience but some regret about installing the windows, and the window itself. It's not a quality window. It doesn't slide.
They delivered a quality product in an extremely reasonable timeframe and did an excellent job on the installation.
Primary Decision Making Factor - The price and the timeframe in which they could complete the project was by far the best out of the estimates that we received.
Recognized Excellence - Dondra was phenomenal to work with as was Ken, the owner. Sherry did a great job with the initial consultation and getting everything set up.
Additional Comments - Overall, it was a great value and I am super happy with the install. The crew did a great job to keeping the site clean and the door turned out beautifully.
Primary Decision Making Factor - Team members, easy communication and transactions
I have already
Sales Knowledge - Ken was an expert and knew his products
Professional & Organized - I got both a new roof and 4 windows
Schedule - Both the roofers and Mr. Choi came when they promised went about their work and finished in great time.
Primary Decision Making Factor - I liked the people I met initially seemed honest and the price for roof and windows seemed reasonable.
Recognized Excellence - Dondra, Chris, Sherrie and Mr. Choi / and Ken
Additional Comments - I have already given their website to two friends who were interested in remodeling. The brownies were a nice touch.
Lead Source - I met the owner through a food mission.
Primary Decision Making Factor - They had a very good presentation. The price was almost exactly what I expected. They have a good reputation.
Recognized Excellence - The owner, Ken, and the foreman, Chris both did a great job.
Additional Comments - The crew did a great job. They were timely and willing to answer any questions.
Primary Decision Making Factor - Cost, friendliness of representative
Construction Quality - The work team made the difference. Quality of work was the excellent.
Repeat Business - Provided I have the same work team that installed my slider.
Recognized Excellence - The installers/carpenters.
The owner is really nice. They work pretty fast.
Lead Source - I heard about them through a representative at the Columbia Mall. I don't remember the lady's name, but she was very nice.
Additional Comments - Once they are done, they should tell the customer where the order numbers are located in order to get the warranty. I didn't know that, and it was two different dates and you have 30 days to get the warranty submitted. They were all different numbers and I didn't know exactly where to find them. When they removed the wrapper around the window, the order number is on there and I was lucky enough to see that. I took a picture of the windows and got the numbers put in separately. It should be an easier job to put in the numbers together all at once and submit, rather than separates one. Everything is good. The windows are nice and I am enjoying them. It is a very good product.
Primary Decision Making Factor - I chose Red Carpet because they seemed to be low-pressure.
Recognized Excellence - I'd like to recognize the installation team.
Primary Decision Making Factor - I was impressed that the owner did the initial visit. Price/value ratio was also quite good.
The initial estimate was pleasant as Ken was very responsive to my requests and needs. He worked along with me. The time it took from the initial estimate to work being done was not 100% satisfactory, but it was wintertime. Nevertheless, the work was done to my satisfaction and my wife's as well. We had a large order of 34 windows of varying size, some of them were huge because we have a passive solar home with southern exposure. Surprisingly they completed it in two days' time. The crew that came was professional and they knew what they were doing and were responsive to my requests. I felt like they were on a strict time schedule and they rushed it and as a result, certain things were neglected, such as proper cleaning afterward, which they came at my request a few days later to clean the windows inside and out. They could have been a little more careful in cleaning up the site after the day was done. There was debris left. In general, I am very satisfied with their performance, responsiveness, and quality of the work that was completed. My wife and I love the windows and they look beautiful.
Schedule - There were several factors that prevented the schedule from being on time such as weather and personal scheduling conflicts.
Communication - 4.3 Towards the end, they fixed our communication issues.
Primary Decision Making Factor - Price was the first priority. Secondly, Ken himself. He wanted to genuinely help me with my project of 34 windows to be replaced.
Recognized Excellence - Ken and the installation crew. They were very professional and very responsive to our requests. The lady in Virginia that called me several times was also very responsive to my requests.
Additional Comments - I would say negotiate, come to an agreement ahead of times if you want it done on the weekends, and go for it because they are really a great investment.
Primary Decision Making Factor - Support small business owner
Recognized Excellence - The installers were amazing.
Repeat Business - Already have exterior doors installed by Red Carpet Remodeling was professionally done.
Primary Decision Making Factor - Their salesperson was very knowable and friendly.
Recognized Excellence - The president of the company took time out and sit down and explained the cost, the ways the roof are being replaced which I find it excellent.
Schedule - They got the project done a week ahead of schedule.
Primary Decision Making Factor - They are a small company and we love to help out small companies. We also felt very comfortable after receiving their sales pitch and estimate.
Additional Comments - It was a very positive experience. They were very flexible and easy to work with. We are already scheduling another project with them.
Other Estimates Received - The estimates were close, but I trusted RCR more since I had used them in the past
Primary Decision Making Factor - Quality work and local business
Recognized Excellence - Chris kept me informed throughout the process and was very professional
They were very professional, clean and timely. They fit my needs.
Lead Source - I was referred by a friend.
Recognized Excellence - They were all great.
Additional Comments - They were great and we are recommending them.
Lead Source - I heard about Red Carpet Remodeling at a Home Expo.
Primary Decision Making Factor - The primary reason that I chose Red Carpet Remodeling is that they came prepared, and it wasn't a lengthy sales; it was painless and a fair price.
Primary Decision Making Factor - Quality and value
Primary Decision Making Factor - They were knowledgeable, confident in what they were doing, and had good people.
Recognized Excellence - Everybody did very well.
Primary Decision Making Factor - Cost and professionalism
Recognized Excellence - They all did great work
Problem Resolution - N/A - No problems to resolve!
Sales and installation was very professional. Communication between sales and installation was lacking - it took several communications from us in order to get any information about time estimates or where we were in the process. This was especially frustrating because the process took longer than we had anticipated.
Lead Source - Booth at MOCO fair
Primary Decision Making Factor - Price and appearance
Primary Decision Making Factor - They seemed to know what they were doing and they had a good price.
Lead Source - Met Ken Lindner at a community celebration.
Primary Decision Making Factor - Ken's thorough explanation and experience in the field of roofing.
Recognized Excellence - Mr. Kenneth Lindner and Jay, the project manager
Primary Decision Making Factor - Price
Lead Source - referral
Primary Decision Making Factor - cost and quality
Primary Decision Making Factor - We had previously used them to do some outside work on the house.
Recognized Excellence - The owner.
Primary Decision Making Factor - I chose Red Carpet Remodeling due to trusting the folks I came in contact with.
Absolutely top shelf professionals start to finish! I met the folks at Red Carpet Remodeling at the Olney Farmers Market. We chatted several times and we finally scheduled an estimate. Travis came and spent a good amount of time talking about the process, going up into the attic on a rainy day, and providing samples and several options for shingles. Communication was outstanding start to finish. We had a slight weather delay and some particular requirements within our community, but Jay worked with us to make it work. And it worked. Materials were delivered as scheduled and the crew showed up on a cold January morning to get the job done. It was all really well done and very efficient. Excellent clean up, too. The roof looks great and we are very happy with all aspects of the transaction. Can't say enough good things. Highly recommended!
Lead Source - Northern VA Home Builder Show
Primary Decision Making Factor - Sales team and presentation/best communication and explanation
From beginning through installation and after, everyone I dealt with was exceptional.
Sales Knowledge - Ken was thorough and very easy to work with
I have already recommended Red Carpet to a few friends and clients and will continue to do so. Their services from the first estimate to completion was hands down the best experience I’ve ever had with anyone in the residential construction/remodeling industry. Not only was customer service top notch but the ease at access and completion of final work was quick and high quality!
Schedule - My project was moved up a few weeks and done before the huge storms hit so I was grateful!
Primary Decision Making Factor - Explanation- easy access- quick turn around from first contact to completion
Primary Decision Making Factor - They were a fair price and they were a local business.
Recognized Excellence - I don't remember the names, but the installer and the salesman were both very good.
Primary Decision Making Factor - local company
Recognized Excellence - ken
Primary Decision Making Factor - Just wanted to use a trusted company but not pay the top dollar, top companies.
Recognized Excellence - Ken, the owner he was good. He was one of the reasons we pursued.
Primary Decision Making Factor - Personalized service. Local business. Recommendations.
Recognized Excellence - Ken Lindner, Jay and coordination folks
Value - I would have liked to see them come down to a better price so that I could have gotten both the top and bottom part of the home done at one reasonable.
Primary Decision Making Factor - I think it was the price.
Recognized Excellence - I thought the salesmen was good, I did not meet any of the rest of them because I was not there.
Problem Resolution - I didn't have any problems.
Primary Decision Making Factor - I chose Red Carpet Remodeling because they committed to my schedule.
Recognized Excellence - I would like to recognize Mark Coupland for his exceptional service.
Primary Decision Making Factor - I chose Red Carpet Remodeling because I liked the way they interacted with me. They were very friendly, followed up with me, they weren't pushy, and the owner came to my house and showed us the options.
Recognized Excellence - I would like to recognize Kenneth Lindner for his exceptional service. He did a lot of follow-up, calling us to make sure things were okay and things like that.
Primary Decision Making Factor - The primary reason for choosing Red Carpet Remodeling is because they seemed to know what they were doing.
Recognized Excellence - I would like to recognize all of them. They were all pretty good. I could not give a specific name. The owner of the company was phenomenal with the way he catered to what we needed.
Primary Decision Making Factor - Local business
Recognized Excellence - Ken
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Red Carpet Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys