Steve was very detailed, his design was exactly what we wanted. The builders he paired us with were AMAZING. Would recommend
I have already referred to one family with a few others thinking about it.
The design specialist was gone about halfway through the project, without explanation, so I didn't have assistance towards the last half of the project. At the beginning I don't feel like the architect had much interest in bringing ideas to the table or making sure the basement met my needs. For example, I had an idea for a workout area in the basement, but I didn't realize the ceiling wasn't high enough. There's also a very large area that I didn't really know what do do with, and I didn't get any advice about to do with it.
I didn't get any advice about what might be a good idea if I resell the house in the future, how light switches should be organized, where bathrooms should be placed, or the potential problems with overhead pipes etc. Things that I don't think about as someone that has never finished a basement. The stairs got completely overlooked, so a change order had to be put in flooring to match the basement, but now it doesn't match anything else in the staircase. I'm looking at completely redoing the staircase in the future.
Fortunately in the end it worked out for the most part, but if I were to recommend them to someone else my advice would be to think very carefully about exactly what you want before contacting them. He will give you exactly what you ask for and nothing more, which is why I would classify this as a 4 star experience rather than 5.
Steve coordinated the project and made sure all of the contractors were on-board and up to speed on my project!
My overall experience with WindowPro has been extremely disappointing. The only positive was the window installation crew who did a good job installing. However, the experience prior to window delivery/installation was the worst experience every. The sales rep. did not follow-up on the delivery s... more
They provided quality work, but they were difficult to work with.
From first interview to written estimate to finished project, this company provided service beyond what I expected. Crew arrived on time and worked until project was completed. Workmen answered questions, explained what had to be done and why. A good experience at reasonable cost.
Heather was great to work with. She listened carefully and provided options that reflected my tastes and needs. After we finalized the design, she reached out to the local Kohler Design Store to connect them to me so I could see the actual products and get quotes. I highly recommend this service.
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