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I was very happy with the work, they did a really good job. We have had water in our basement every year prior to this job, but this year we have not had any water in our basement.
I like them, they are very family oriented and they took care of me. I am very satisfied with the people who did my job, they are very hardworking people.
price and quality were competitive to other manufacturers , it only took 4 hours to replace/install 4 windows on an extremely hot day.
All employees were friendly and professional. My Solar Analyst, Paul Skorochod, was incredibly pleasant to work with. Installation crew showed up early, finished early, and did a great job. Very satisfied!
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of FWI Custom Homes & Renovations as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys