Consideration should be given to placing this question at the end of the survey. Clients should have the opportunity to provide open and honest feedback to each item below thus allowing them to then place in context of the overall responses to the survey, a quality response to this question based on their overall assessment, Please see our response below as the last response

I am very satisfied. They have good quality houses and I was glad to get one of their homes, especially compared to other homes I looked at.

The quality of the house is magnificent!

My wife and I have bought new built homes and exiting homes in the past, and we have never had a more aggravating experience. We would not recommend a Bob Ward Home to our family or friends.

Design of the home is lovely, and the process was for the most part smooth, although the date of the settlement was rushed. Keeping me informed with weekly phone calls was great. It would have been 5 stars, except for the condition of the home. See comments under "Clean."

We only get 10 minutes of hot water. I have reached out to them and have not gotten a response. The main floor bathroom and the choice room do not pump heat.

We are already talking to our friends to move here

Yes, we have already recommended them to others and will continue to do so!

Bob Ward Companies really helped us. They explained everything and did the best they could.

Recognized Excellence

Recognized Excellence - Veronica St Clair really helped us a lot and should be recognized for her exceptional service.

Areas For Improvement

Areas For Improvement - We did not have any problems.

Areas Of Satisfaction

Areas Of Satisfaction - The service was good and we gained a lot of knowledge.

Additional Comments

Additional Comments - The process with Bob Ward Companies was very satisfying. Mrs. St. Clair showed us two properties. She helped us very much. She was very knowledge.

It was a wonderful experience from the beginning to the end.

Communication

Communication - Absolutely.

Recognized Excellence

Recognized Excellence - I would like to recognize Kady and Mike the project manager.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas.

Additional Comments

Additional Comments - I was very pleased in the beginning with Kady. I was also pleased with Mike. He called me every week and told me where they were in terms of progress. I was very happy.

Recognized Excellence

Recognized Excellence - Project Manager "Mike" and agent Katie Dascanio

Areas Of Satisfaction

Areas Of Satisfaction - Communication - Weekly updates from Project Manager and agent.

Recognized Excellence

Recognized Excellence - Katie Cabral was absolutely amazing. Couldn’t ask for a better sales rep

Areas Of Satisfaction

Areas Of Satisfaction - Sales

Recognized Excellence

Recognized Excellence - Judy and Doug

Areas Of Satisfaction

Areas Of Satisfaction - People were very professional

Recognized Excellence

Recognized Excellence - Veronica, the sales associate, went above and beyond in her job. She has been diligent in her communication with us and with the home office.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the house has met my expectations.

Recognized Excellence

Recognized Excellence - Judy Bouchet was really helpful and responsive. She was very accommodating and really helped us a lot.

Areas Of Satisfaction

Areas Of Satisfaction - I like the house a lot. I think they did a good job. It looks nice inside, and it seems to be good quality.

I built a house with Clark Turner and it was very nice. Now that Clark Turner is working for Bob Ward Companies, we get some of the Clark Turner touches with the Bob Ward stability.

Recognized Excellence

Recognized Excellence - I would like to recognize all three people that I dealt with for their exceptional service. Those that I dealt with on a regular basis were wonderful. Mike the foreman communicated along with Katie every Wednesday. We would get an update all through the process. They were engaged and listened very well. There is a greeter named Margaret and as the project was going up we would stop by the model where she was. She would act as an emissary when Mike and Katie were busy. They were the greatest.

Areas Of Satisfaction

Areas Of Satisfaction - Bob Ward Companies met or exceeded my expectations. There were a couple of nice surprises. The big one was that Mike always had our back and was always in our corner. When there was something we had a concern about he would try to solve the concern and go back to the home office. Also, we didn't expect that our basement floor would be painted and it was.

Areas Of Satisfaction

Areas Of Satisfaction - The subcontractor who did our siding did a great job. The concrete company was great and took it upon themselves to fix things that weren't one correctly.

We have had serious issues throughout the whole process and are planning on formally sending a letter to Bob Ward Companies.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Bob Ward Companies did a great job with scheduling.

Recognized Excellence

Recognized Excellence - Doug waddell

Areas Of Satisfaction

Areas Of Satisfaction - Construction management

Recognized Excellence

Recognized Excellence - Dave Cahill & Dennis

I feel that Bob Ward does build a fairly decent quality home overall.

Quality Of Workmanship

Quality Of Workmanship - So far so good...Time will tell!

Areas Of Satisfaction

Areas Of Satisfaction - I do like the layout of the home...very nice for a gal who has worked very hard all of her life and now needs to relax!

We love our Bob Ward Companies house, but we felt that the communication throughout the process was lacking.

Recognized Excellence

Recognized Excellence - I would like to recognize Jeff because he was wonderful throughout the whole process. He is still checking in on us to make sure everything is going well, and the things that needed to be fixed are fixed. I would also like to mention Clark Turner, he was very customer-oriented and if we ever had a problem we called him he would answer right away.

Areas Of Satisfaction

Areas Of Satisfaction - They met our expectations because we love our house and Clark helped us design a functioning house. They did a great job with the design and we are very happy with our house.

Recognized Excellence

Recognized Excellence - The person in the warranty department responded really fast. I think her name is Jennifer.

Areas Of Satisfaction

Areas Of Satisfaction - It's been a good experience. They let me know what was going on step by step. The contractors took pictures before they put in the drywall, and that is good for the customer to know.