Bob Ward Companies

Recognized Excellence

I'd like to recognize Katie Cabral she was great, very responsive and went above and beyond.

Areas Of Satisfaction

They exceeded our expectations with Katie, she really was exceptional and went above and beyond. We also had an issue with our lawn and they addressed it better than we thought they would.

Overall, I'm very unsatisfied by the quality of work done in my home. I definitely have reservations about recommending Bob Ward to a friend.

They have been very helpful and informative in the process as we were new to the area.

Recognized Excellence

I would like to recognize Veronica St Clair for her exceptional service. She has been our main point of contact and has always been very responsive.

Recognized Excellence

I believe Veronica and Victor both are valuable people to Bob Ward Homes, they communicated with me throughout the process and they tried their best to get my concerns addressed and issues corrected.

Areas Of Satisfaction

Communication was exceptional.

Very bad at communicating

Areas Of Satisfaction

The kitchen was fantastic

Additional Comments

Love my new house!

You really don't want a review from me. I am left with a laundry list of repairs, poor quality of workmanship, no quality control, and no attention to detail. The build process was not coordinated efficiently,sub contractors did not treat their job with respect, I have seen how they treat the homes that are being built now and I can see why mine is the way it is. To onload lumber and roof rafters, they literally dump the material on the ground covered with mud and stone and let it sit there for weeks. Skids of materials delivered properly and then intentionally knocked over, My home was a disaster on the week before walk through and not everything was fixed before I settled. Repairs on that list are still outstanding at the time of the first inspection and no one has taken the initiative to contact me to address the items listed. I have reached out by phone and by e mail with no response from the warranty manager. The condition of the back yard is a joke. Short cuts were taken and not identified or ignored. There is absolutely no chance for my back yard or front yard for that matter to look like a quality landscaped home without intervention. The longer they wait to address the issues that I have identified in writing, the worse it will get. Am I responsible to bare the expense to finish my brand new home. I think not. Ask me again when Bob Ward Homes addresses my concerns. You would think that at least the issues identified in the initial walk through would have been completely resolved before the 60 day walk through was conducted. Wouldn't you?

Communication

Laura was great.

Recognized Excellence

Laura Roach and Mike White are outstanding. They are professional, caring and always willing to help. If it were not for them, I would be completely disinchanted with Bob Ward Homes. They deserve to be recognized as exceptional for everything they do.

It has been one of the worst experiences that I have ever had dealing with a company before in my life.

had i known in advance that this was the final finish i was going to receive, i would have shopped elsewhere. if i had built this house, i certainly wouldn't put my name on it.

Areas Of Satisfaction

Everyone I dealt with, from the day I looked at the property through settlement, were very professional and helpful.

Areas Of Satisfaction

The sales department and they're communicating with me met my expectations.

We didn't have a good experience.

Recognized Excellence

I would like to recognize Veronica for her exceptional service.

I didn't care much for the craftsmanship, the quality. He didn't treat it like his own, and he just went in and did what he had to do to be finished.

Areas Of Satisfaction

They were able to accommodate special modifications to allow for handicapped son.

Recognized Excellence

Laura Roche

Recognized Excellence

Laura Roche is an outstanding employee with great people skills

Areas For Improvement

None

Areas Of Satisfaction

What was expected

Additional Comments

Very satisfied

Value

B

Areas Of Satisfaction

Bathrooms very nice. Great job in the kitchen, the rest of the house very nice.

Additional Comments

I would advise friends to buy from Bob Ward if they want a quality home.

Areas Of Satisfaction

Everyone was very pleasant to work with, and Katie was exceptionally great.

All communications on a corporate level were so clearly designed to protect and accommodate Bob Ward Companies only, that I never felt valued as a customer. The development business is inherently risky and documentation shifted as much risk as possible to the buyer, who is not the party making a profit. I do, however, commend the construction manager, Jeff, for his attention and flexibility.

Areas Of Satisfaction

I was kept informed during the construction process and completion was within the time frame expected. I am very pleased with the overall design and layout of the rooms, and particularly like the sunroom and fireplace I chose as options. I was not sure about the fireplace as there was none in the model, but it looks good and functions well.

Areas Of Satisfaction

I was most sautisiefd with the home, it is beautiful. When push came to shove they got everything done by the time I said I absolutely needed it done.

Areas Of Satisfaction

We got a stone front home, and we didn't see any samples, and it surpassed our expectation.

We absolutely love our Somerset from Bob Ward! It's a beautiful house with a sensible layout and our team at BW did an awesome job making our dream house come true! We worked with Clark and JoAnna in the sales/design process, Megan came on board about mid-way through our build, and our superintendent was Victor. All were a great team of people to work with. Everyone has asked me if I would build with Bob Ward again and the answer is a resounding yes!

Areas Of Satisfaction

I think we have a good quality house which is most important for us since this is our forever home. We wanted a layout we could live with forever and I am positive we have that with the Somerset. Additionally, I don't know what we would have done without Clark, JoAnna, Megan, and Victor. They truly are assets to Bob Ward and they were a phenomenal group to work with.

Lead Source

Our realtor gave us a list of builders to check out, Bob Ward was on the list but she wasn't sure if BW built on our own land which is what we wanted. We happened to be driving to a Gemcraft model home in Abingdon when we stumbled upon a Bob Ward sales center for a new development. We stopped in and confirmed that BW would build on our own lot and then went to see the Somerset in Blakes Legacy. The rest is history! :-)

Working on a class action lawsuit with the rest of my neighbors.

We went with Bob Ward because we thought they were a reliable builder. Too many issues and no satisfaction.