Yes, we have already recommended them to others and will continue to do so!
Bob Ward Companies really helped us. They explained everything and did the best they could.
Veronica St Clair really helped us a lot and should be recognized for her exceptional service.
We did not have any problems.
The service was good and we gained a lot of knowledge.
The process with Bob Ward Companies was very satisfying. Mrs. St. Clair showed us two properties. She helped us very much. She was very knowledge.
It was a wonderful experience from the beginning to the end.
I would like to recognize Kady and Mike the project manager.
They met my expectations in all areas.
I was very pleased in the beginning with Kady. I was also pleased with Mike. He called me every week and told me where they were in terms of progress. I was very happy.
Project Manager "Mike" and agent Katie Dascanio
Communication - Weekly updates from Project Manager and agent.
Katie Cabral was absolutely amazing. Couldn’t ask for a better sales rep
Judy and Doug
People were very professional
Veronica, the sales associate, went above and beyond in her job. She has been diligent in her communication with us and with the home office.
The quality of the house has met my expectations.
Judy Bouchet was really helpful and responsive. She was very accommodating and really helped us a lot.
I like the house a lot. I think they did a good job. It looks nice inside, and it seems to be good quality.
I built a house with Clark Turner and it was very nice. Now that Clark Turner is working for Bob Ward Companies, we get some of the Clark Turner touches with the Bob Ward stability.
I would like to recognize all three people that I dealt with for their exceptional service. Those that I dealt with on a regular basis were wonderful. Mike the foreman communicated along with Katie every Wednesday. We would get an update all through the process. They were engaged and listened very well. There is a greeter named Margaret and as the project was going up we would stop by the model where she was. She would act as an emissary when Mike and Katie were busy. They were the greatest.
Bob Ward Companies met or exceeded my expectations. There were a couple of nice surprises. The big one was that Mike always had our back and was always in our corner. When there was something we had a concern about he would try to solve the concern and go back to the home office. Also, we didn't expect that our basement floor would be painted and it was.
The subcontractor who did our siding did a great job. The concrete company was great and took it upon themselves to fix things that weren't one correctly.
We have had serious issues throughout the whole process and are planning on formally sending a letter to Bob Ward Companies.
I would like to recognize the salesman for his exceptional service.
Bob Ward Companies did a great job with scheduling.
Dave Cahill & Dennis
I feel that Bob Ward does build a fairly decent quality home overall.
So far so good...Time will tell!
I do like the layout of the home...very nice for a gal who has worked very hard all of her life and now needs to relax!
We love our Bob Ward Companies house, but we felt that the communication throughout the process was lacking.
I would like to recognize Jeff because he was wonderful throughout the whole process. He is still checking in on us to make sure everything is going well, and the things that needed to be fixed are fixed. I would also like to mention Clark Turner, he was very customer-oriented and if we ever had a problem we called him he would answer right away.
They met our expectations because we love our house and Clark helped us design a functioning house. They did a great job with the design and we are very happy with our house.
The person in the warranty department responded really fast. I think her name is Jennifer.
It's been a good experience. They let me know what was going on step by step. The contractors took pictures before they put in the drywall, and that is good for the customer to know.
The entire staff that I worked with were good.
It was pretty cut and dry; it was a good experience.
Everything else was perfect!
I would like to recognize Dennis Greenholt for his exceptional service.
Clark Turner , JoAnna West, Christina
It was truly a pleasure from start to finish.
The sales agent Laura. She was very responsive to phone calls and text.
They are so overbooked that they failed to provide a complete product in a timely fashion. It took a year for them to complete my build (I was initially told 6 months), and I am still waiting for them to come back to fix some missed items that I paid for (like a shower head and moulding around my kitchen island).
Judy Bouchet is outstanding. She made us feel excited about our purchase. She does a great job. Give her a raise.
The workmanship on our house is outstanding.
Katie Dascasio went the extra mile for us, always kept us informed on updates, and Jeff (construction manager) explained everything to us thoroughly during our walk-through.
TIming- the estimated date of completion was accurate.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bob Ward Companies as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys