Excellent service from start to finish!
Very professional and nice to work with.
Very knowledgeable. Convenient hours
Always have the right products, always helpful with suggestions.... and will always go back for needs..
We appreciate the water testing available at A1 Pools and utilize it to keep our hot tub water balanced.
Had the products I was looking for
First year that I couldn't get my pool just right so I was in many times with water samples and with A-1 help I finally have a clear pool. It was always clear but I couldn't get it adjusted just right but with there help it happened and I am very happy.
Our pool has never been better since we signed with A-1
We have always had great service from A-1 Pools. Their midwinter chemical sale is really a big savings.
Product Selections Process - They suggested to use Sustain for our pool and is has worked great over the years.
Came out had leaks did not do anything but let me how expensive it will be to fixed and charge me $120 just to tell me it does not work and leaving stuff out on my patio. If I get a spa, I will never use this service again!!
I recently had a repair done on one of my return lines in my inground pool. Corey and his assistant were very polite, professional and thorough in their work. I would definitely use them again for all of my pool repair needs.
The staff at A1 Pools is always extremely helpful. We just bought a new spa for our home and are super happy with it!
Areas Of Satisfaction - Understanding hot tub water chemistry clearer. The employee took as much time as needed to help me get a better understanding about how the various water test factors inter-related & how they work together.
I bought my pool from them many years ago and was happy enough with their service that I just bought my new hot tub from them.
Areas Of Satisfaction - Customer service, because I bought the hot tub for my wife as a gift and A-1 Pools went out of their way to keep me informed about the delivery date (delivery on our anniversary) and to keep my wife from finding out about the surprise.
Product Selections Process - They recommended new spa chemicals that I had not used in my old one. When they came out to setup the spa I was instructed on how to use these new chemicals.
A-1 pools has always been very helpful in meeting our needs when It comes to our pool questions, and water quality questions. They have a good variety of products and don't necessary steer you towards the expensive fixes.
Product Selections Process - Very well knowledge in products that can get the job done but not necessary having to be the most expensive.
Areas Of Satisfaction - Problem solving, water testing, good ideas from staff
Recognized Excellence - Jason Miller provides exceptional service and advice.
After working through another pool service company for years we switched to A-1 and were amazed at the professionalism and the help we received. We strongly recommend them to anyone with a pool.
Areas Of Satisfaction - Consistency. Dependability. Pleasantly surprised by rewards program.
Product Selections Process - They were very effective in educating you on their products.
Areas Of Satisfaction - The staff is always well educated and able to answer my questions.
I have been doing business with them or over 25 years now.s They are always friendly and have the right answers and the products to cure any problems that I have had with the pool. Which are very few as they steer me in the right direction if my water isn't up to standard. They have my past records so no what I have bought. Being a member saves me money also.
Jason, Dale and Corey are always helpful with explaining in detail how things work. I recommend anyone that asks to go let this team help you with all your pool and spa needs.
Recognized Excellence - The Senior Service Technician CORY TOTH. He was well informed; personal and very professional.He cleaned the area before he left; explained what he did and answered our questions.
Just don't mess with the rest. Trust me. Just go with the best. Start with A-1. They were kind enough to tell me what the "other" guys did not do properly the first time. They explained to us how to best rectify the situation. They did not have to do this. I appreciate everything they have done.
My only complaint is that I had to follow up with them because they had to reorder cabinet doors and the cutting board is unsatisfactory and not able to be used. I waited a few weeks and didn't hear back from them so I had to follow up on them. Other than that I would have given them the highest sco... more
Absolutely recommend! I'd love to design and decorate my home, but without Angela's help, I never would have come up with the floor plan for my small (6' x 8') bathroom space. We were able to put everything I wanted into this room, and it will be fabulous! Well worth the money I spent on the service... more
They did what they said they would do in the time that they said they would do it and at the price they agreed to.
They were easy to work with, friendly, and very professional.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of A-1 Pools as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys