Excellent service from start to finish!
Very professional and nice to work with.
Very knowledgeable. Convenient hours
Always have the right products, always helpful with suggestions.... and will always go back for needs..
We appreciate the water testing available at A1 Pools and utilize it to keep our hot tub water balanced.
Had the products I was looking for
First year that I couldn't get my pool just right so I was in many times with water samples and with A-1 help I finally have a clear pool. It was always clear but I couldn't get it adjusted just right but with there help it happened and I am very happy.
Our pool has never been better since we signed with A-1
We have always had great service from A-1 Pools. Their midwinter chemical sale is really a big savings.
Product Selections Process - They suggested to use Sustain for our pool and is has worked great over the years.
Came out had leaks did not do anything but let me how expensive it will be to fixed and charge me $120 just to tell me it does not work and leaving stuff out on my patio. If I get a spa, I will never use this service again!!
I recently had a repair done on one of my return lines in my inground pool. Corey and his assistant were very polite, professional and thorough in their work. I would definitely use them again for all of my pool repair needs.
The staff at A1 Pools is always extremely helpful. We just bought a new spa for our home and are super happy with it!
Areas Of Satisfaction - Understanding hot tub water chemistry clearer. The employee took as much time as needed to help me get a better understanding about how the various water test factors inter-related & how they work together.
I bought my pool from them many years ago and was happy enough with their service that I just bought my new hot tub from them.
Areas Of Satisfaction - Customer service, because I bought the hot tub for my wife as a gift and A-1 Pools went out of their way to keep me informed about the delivery date (delivery on our anniversary) and to keep my wife from finding out about the surprise.
Product Selections Process - They recommended new spa chemicals that I had not used in my old one. When they came out to setup the spa I was instructed on how to use these new chemicals.
A-1 pools has always been very helpful in meeting our needs when It comes to our pool questions, and water quality questions. They have a good variety of products and don't necessary steer you towards the expensive fixes.
Product Selections Process - Very well knowledge in products that can get the job done but not necessary having to be the most expensive.
Areas Of Satisfaction - Problem solving, water testing, good ideas from staff
Recognized Excellence - Jason Miller provides exceptional service and advice.
After working through another pool service company for years we switched to A-1 and were amazed at the professionalism and the help we received. We strongly recommend them to anyone with a pool.
Areas Of Satisfaction - Consistency. Dependability. Pleasantly surprised by rewards program.
Product Selections Process - They were very effective in educating you on their products.
Areas Of Satisfaction - The staff is always well educated and able to answer my questions.
I have been doing business with them or over 25 years now.s They are always friendly and have the right answers and the products to cure any problems that I have had with the pool. Which are very few as they steer me in the right direction if my water isn't up to standard. They have my past records so no what I have bought. Being a member saves me money also.
Jason, Dale and Corey are always helpful with explaining in detail how things work. I recommend anyone that asks to go let this team help you with all your pool and spa needs.
Recognized Excellence - The Senior Service Technician CORY TOTH. He was well informed; personal and very professional.He cleaned the area before he left; explained what he did and answered our questions.
Just don't mess with the rest. Trust me. Just go with the best. Start with A-1. They were kind enough to tell me what the "other" guys did not do properly the first time. They explained to us how to best rectify the situation. They did not have to do this. I appreciate everything they have done.
A-1 Pools staff is the most professional in the business. I love my new Bull Frog Hot Tub.
Areas Of Satisfaction - Service at my home was very professional.
Areas Of Satisfaction - Customer service and over the phone trouble shooting before paying the service fee was awesome!
Year after year we continue to trust A-1 Pools with our pool service and chemicals. Having the same person talk with you each time you have a question builds trust. Thanks for doing a great job!
Great team. They TOTALLY know their stuff and provide an exceptionally professional customer service experience. I feel totally confident they will complete the job in a top-notch fashion based on my conversations thus far.
Areas Of Satisfaction - I was in a pinch with a broken heater and a big pool party coming up. A-1 got me service that day even though I had never used them before. I was very pleased.
Recognized Excellence - Both Jason and Andy were great. Andy clearly knew his stuff and even pointed out an issue that my old pool company created when they installed too large a gas heater unit for the gas service available.
Service Writer Knowledge - He went above and beyond to walk me through the process and answer all of my questions.
I had a new heater installed in my hot tub.From start to finish A1 pools were excellent. The service man could not have been more professional. Cory Toth was personal considerate and informative.
After trying several companies for pool service/equipment we finally found the right fit with A-1 Pools! They do fantastic work and don't mind explaining the process to someone (like me) who doesn't know much about pool maintenance. We will be using A-1 for years to come and would gladly recommend them.- Erik
Product Selections Process - All recommendations were clearly backed up by an understandable science based explanation.
Areas Of Satisfaction - A-1 I a high service pool and spa experienced. They know you. They remember you. They anticipate your needs and have records going back a ways to help you recall past purchases.When I called ahead they had my items waiting for me all boxed up at the counter.
They did an excellent job solving my pool problem. They spent a lot of time helping me solve my pool problem. I am extremely thankful for their help !!!
They have everything you need to keep your pool or spa up to speed. They are outstanding at helping with problems and giving advice when you need it.
Always there when I need them and always have the right answers.
Areas Of Satisfaction - Sales associate very professional competent and efficient. Also friendly.
Areas Of Satisfaction - Quality of the work is awesome!
Areas Of Satisfaction - Owner was willing to stay open late on a Saturday to help me get my spa up and running, though I didn't expect it of him. I was very impressed.
Areas Of Satisfaction - Employees that did the remote work...pool opening, closing and weekly maintenance are prompt, courteous informative and friendly.
A-1 is an excellent pool company with friendly and knowledgeable staff. They get the job done right!
Recognized Excellence - Dale has always been my 'go to' guy for the more complicated questions, and always seems to have answers for me
Areas Of Satisfaction - Everybody was nice to work with.
Very pleased.....happy to have found someone that could find my problem and repair it.
Areas Of Satisfaction - A-1 was able to get my job scheduled as soon as possible and complete the repair that day......very accommodating.
A1 Pools fixed the errors that another company caused. We are so very grateful to have found your trustworthy Company. Thank you. Corey and his partner was just outstanding with all the work they did and their knowledge and professionalism.
A-1 Pools charged me $160 just to tell me that the wires were chewed on by something and I needed to replace my light source tower.
Sales Attentiveness - We absolutely loved his customer service. We've decided to continue coming back and not go to the one we had been going to.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of A-1 Pools as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys