GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Water damage restoration (1254)
Fire damage restoration (1248)
Storm damage restoration (1236)
Tree damage restoration (1236)
Historic restoration (1235)
Basement remodel (1)
Bathroom remodel (1)
HVAC service job (1)
Windows & doors (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
I am a realtor and I would recommend them to another realtor.
Truly a top-notch organization. People that really care about the situation you're in and trying to solve it as quickly as possible
The cost of services was not expressed or written out. When asking for cost, a straight answer is not given. Upon completion of service a detailed bill is given. Our frustration comes from when the onsite manager is only approved for $1,000 worth of work because it is not an insurance claim situation...
They were very professional, courteous, and offered me options. They even suggested upgrades that were offered at no costs.
They were very good & I am really satisfied with the work.
They very nice, very good business, answered questions, I'm satisfied.
I would never call them again.
They did an exceptionally good job.
Everybody was polite, lovely people to work with.
I was very happy with my experience with Menolds! Everyone from tne first person on the phone that took my call to the sign off of the job, everyone was great!
As a GuildQuality Guildmember, Menold Construction, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Menold Construction, Inc. in Peoria, IL; Bloomington, IL; Morton, IL; Normal, IL; Washington, IL; Pekin, IL; Dunlap, IL; East Peoria, IL; Bartonville, IL; Hopedale, IL; and 51 other cities in Illinois.
In this report, Menold Construction, Inc. has published a summary of the customer feedback they've received in the past 12 months. In that time, 236 out of 455 customers (52%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2016.
Menold Construction, Inc. surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Menold Construction, Inc. customer, if your project doesn't match the above exceptions, and if Menold Construction, Inc. completed work for you after August of 2015 but you haven't yet received a survey, please let us know.
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