GuildQuality equips builders, remodelers, real estate developers, and home services contractors with the opportunity to see their strengths and weaknesses throughout every avenue of their work. As a third-party, we provide a level of comfort for your clients, empowering them to share an honest assessment about their project. With the feedback we gather from your clients, you’re able to build customized reports to track company performance, and leverage customer comments and reviews through our marketing suite.
Having an independent third party conduct customer surveys on your behalf puts homeowners more at ease allowing them to be more candid. The result is you receive honest, real feedback about their experience, especially as it relates to little things that a homeowner might not necessarily share with you or the person being evaluated.
Our process includes multiple attempts to reach the homeowner through different channels including email, telephone and direct mail. We make it easy for a homeowner to respond to a survey and our phone survey team is friendly and professional.
Our members enjoy a response rate of about 70%. Many are over 90%. Few are under 50%
GuildQuality includes several standard reports for you to monitor trends in your company’s performance or the performance of individual team members, divisions, neighborhoods, products, etc. You can even benchmark your performance against customized peer groups.
Absolutely. If you need more than our reporting tools offer, you can export your data with one click.
There are no long term commitments, you can cancel your service at any time.
GuildQuality may, in its sole discretion, continue to display the reviews your company has collected, but other premium features, such as access to your survey data and analytics, will be suspended.
We need some basic information about your company but the most important thing is to send the contact information for the clients you want to survey. Without this, we can’t get started.
We only use this information in our surveying process.
Yes, we take data security seriously and have several protection measures in place.
Let us know, we will be happy to help in any way we can.