Since 1988, Chagrin River Company has been one of Cleveland’s most respected and trusted design-build home remodeling contractors and custom home builders. We’re best known for providing the finest quality design, skilled craftsmanship, and unmatched client service. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Custom home (66)
New home (66)
Whole house remodel (66)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Chagrin River Company Inc relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Chagrin River Company Inc in Shaker Heights, OH; Pepper Pike, OH; Chagrin Falls, OH; Cleveland Heights, OH; Beachwood, OH; Chardon, OH; Lakewood, OH; Cleveland, OH; South Russell, OH; Chesterland, OH; and 14 other cities in Ohio.
In this report, Chagrin River Company Inc has published a summary of the customer feedback they've received since they joined GuildQuality in September 2017. In that time, 8 out of 25 customers (32%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2018.
Chagrin River Company Inc surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Chagrin River Company Inc customer, and if Chagrin River Company Inc completed work for you after September of 2017 but you haven't yet received a survey, please let us know.
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