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Surface Encounters

331 ratings
16280 23 Mile Road, Macomb, MI 48044(586) 221-1243
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About this company

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Surface Encounters

At Surface EnCounters you will find the best selection and best price all under one roof. You will find a great selection of granite countertops in any of our four locations. Our two locations in Michigan serve the Metro Detroit area with showrooms in Macomb and Wixom Michigan. Our two Indiana locations serve the Indianapolis area with showrooms in Noblesville and Southern Indianapolis. At all of our locations you will not only find granite countertops but also Marble, quartz, Silestone and Zodiaq samples. Our Virtual Kitchen Creator lets you select the colors of walls, floors, appliances and cabinets and then change the granite colors to find the granite color that you might like best for your kitchen. Click on our Kitchen Gallery, Bathroom Gallery, Bar Gallery or Before & After Gallery to see new and re-modeled projects done by our professionals. Getting new granite countertops from Surface Encounters is easy and we will show you how to get started.

Types of work

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Countertops & stone - custom

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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

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In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

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Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

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The install crew was lousy, tore up my walls (beyond the normal paint scratches), everyone I dealt with had a terrible attitude like they hated their jobs, after dealing with them I now know why they hate their jobs. There have beyond lousy leadership. Do yourself a favor and go somewhere else for for...
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Great sales and initial scheduling support and coordination. The laser measurement and CNC cutting was acomplete disaster. Most of the pieces required major secondary cutting and fitting including cutting into the drywall to make the counters fit. The end result looks good, but this kind of work was...
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I do not feel that I was properly informed in regard to what surface encounters is responsible for in relationship to existing tile in my kitchen.

Response from Surface Encounters

Jun 08, 2016
I am sorry that you didn't feel that you were properly informed that we were not able to grout between your existing tile backsplash and the granite backsplash. We do our best to educate our customers on the installation process, which is why we include that information in our paperwork and re-state it several times throughout the process. Grouting between tile and backsplash is specifically addressed in the paperwork. You signed and initialed that you agreed to those terms at the time of the sale. You were given copies of everything to take home, and your sales associate asked that you read over the information and contact her with any questions or concerns. We also re-stated the same information in your measure paperwork that you also signed and initialed. Since we do not work in tile, our installation crews are not capable of grouting tile. This requires training specific to tile installation.
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I was very happy with the timeline, price, and customer service of Surface Encounters. I have 2 complaints; 1 is a gouge in the underside of the countertops after installation about the size of a dime. I found the gouge before the installers left and they filled the spot but you can still feel it....
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Wrong bathroom sink and countertop delivered at home; cut out for kitchen sink in countertop was cut to the wrong dimension; trim molding on cabinets was damaged during installation of countertop
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The work was outstanding and the finished product was beautiful. The crew showed up without the faucet we ordered and the final adjustment we received didn't seem correct. It was only after the crew left that I discovered that we were probably charged for back splashes we didn't order. I'm totally satisfied...
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Great people and service.
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Professional staff and quality of granite.
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Overall I think I got a good quality product at a great price. Communication with scheduling was great. My rep was not as responsive. He did try to remedy some of the issues with that, but definitely could've been a little more communicative.
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Experience was awesome across the board!!!
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Q&A with Surface Encounters

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can i replace the formica on my kitchen counters without pulling out and replacing the whole counter. In other words, can you cement new formica over what is t

Answer

Nov 18, 2015
For what you will spend in time and effort on this type of repair, I would suggest you look at granite as an option.  Many local fabricators are offer... Read more
What is the best way to clean granite countertops

Answer

Sep 30, 2015
Using warm soapy water is the best for daily cleaning.  There are many granite cleaners on the market that will help you if you really want to scrub a... Read more

Affiliations

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  • Marble Institute of America

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Answers from contractors near Macomb, MI

We're redoing my parents roof and their chimney needs some repair work as well. Is it better to do the masonry work before or after we do the rest of the roof?

Ben Adcock of Bloomfield Construction Company PRO answered:

Jul 23, 2018
It is always better to repair the chimney prior to any roofing work. This way the new roof doesn't get damaged. 
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What's the best way to hang a Christmas wreath on the new door? Can a nail be used to suspend the wreath? Elaine Donnelly

Bernadette Parkins of Kroll Construction PRO answered:

Nov 29, 2016
It would be in the best interest of maintaining the quality of the material to use an over the door wreath hanger. Happy Holidays 
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