About this company
Key Exteriors
When you need replacement windows, siding, or roofing, who can you undoubtedly trust to provide you with exceptional products, impeccable installation, and thorough follow-up service? For many homeowners in communities throughout Northeastern Indiana and Northwestern Ohio, including Fort Wayne, Huntington, and Auburn, the superior choice is Key Exteriors, Inc. Show more
When you need replacement windows, siding, or roofing, who can you undoubtedly trust to provide you with exceptional products, impeccable installation, and thorough follow-up service? For many homeowners in communities throughout Northeastern Indiana and Northwestern Ohio, including Fort Wayne, Huntington, and Auburn, the superior choice is Key Exteriors, Inc.
Key Exteriors is an award-winning residential exterior replacement contractor providing residents of Columbia City, Warsaw, Decatur, Kendallville, and all other nearby areas with energy efficient vinyl, wood, and fiberglass replacement windows; vinyl, fiber cement, and insulated siding; asphalt and metal roofing; and many other home improvement products. Owner Bill Kesterkey founded the company to bring integrity back into the home improvement business, focusing on giving customers exactly what they want in terms of well-made products, customization options, and expert installation. His goal for the business was not to be the cheapest, nor to be the most expensive, but simply to offer the best value for his customers, bar none. Hide
GuildQuality surveys
Reviews 127
Of 135 respondents, 127 left a reviewRecent reviews
D.A.B.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the way it turned out. I think it looks good and will work well. Everything looks fine, the workman did a great job. They were working so hard to get done before it rained. They did a good job on it.
Recognized Excellence
Recognized Excellence - I would like to recognize Ron and Jason for their exceptional service. Also, the guys who worked on the house were really good at what they were doing.
Review in Fort Wayne, IN
Areas Of Satisfaction
Areas Of Satisfaction - The workmanship was done well; the crew was friendly; clean-up was thorough.
Nichole B.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The product is good
Everett N.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I am most satisfied that they stuck to the terms of the contract.
Recognized Excellence
Recognized Excellence - I would like to recognize the salesmen. He did a good job. I was in the middle of a flood in my basement when he arrived and he helped clean it up. He went above and beyond.
Tina C.
Additional comments
Areas For Improvement
Areas For Improvement - Key Exteriors did not fall short of my expectations.
Areas Of Satisfaction
Areas Of Satisfaction - I was satisfied overall.
Steve S.
Additional comments
Installation Crew
Installation Crew - That was the best part. They were great.
Quality Of Workmanship
Quality Of Workmanship - I had him come back and he did resolve the problem.
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the installer. he was fabulous, very professional, attention to detail and everything was great.
Recognized Excellence
Recognized Excellence - I would like to recognize the installer, Jerry. He was really super.
Richard W.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The salesman was greatAnd it looks great for the most part
Recognized Excellence
Recognized Excellence - Andy
David W.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Honestly, the sales staff. We had someone over to look at the roof, it is obvious that we will need doors and windows but, there was zero attempts for an upsale. Very professional and understanding of our budget concerns. When a mistake on your end was discovered, the solution provided was outstanding and didn't cost us more.
Daniel B.
The workmen were considerate, hard-working, conscientious, knowledgeable.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - willingness to meet with me into the evening to establish what needed to be done
Recognized Excellence
Recognized Excellence - The installers
Response
Verlin C.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied that they did a good job with what they did.
Barry S.
I would highly recommend Key Exteriors to anybody. They did a fantastic job on my project.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied working with Mike Fox.
Recognized Excellence
Recognized Excellence - I would like to recognize the siding crew because they really did a craftsmen type job.
Response
Belinda C.
We really like how the roof looks! Thank you!
Additional comments
Sales Knowledge
Sales Knowledge - I really enjoyed talking with Mr. Fox- he was realistic, had a great sense of humor, and didn't make us feel bad about the mess in our house.
Areas Of Satisfaction
Areas Of Satisfaction - Your staff were friendly and approachable.
Recognized Excellence
Recognized Excellence - The truck driver who delivered supplies made sure to talk with us about risks on cracking our driveway and did a great job to not damage our neighbors yard! He was amazing! Mike Fox was also fun to talk with. :)
Response
Chuck D.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with Key Exteriors because of Mike Fox and Rob. Rob came out and fixed any issues that I found. He made it right.
Recognized Excellence
Recognized Excellence - The lady from the office who lined up for Mike to come out and take care of issues for us.
Darrell S.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - the finished product looks great,
Review in Churubusco, IN
Areas Of Satisfaction
Areas Of Satisfaction - Timeliness, quality of materials.
Robert L.
Additional comments
Areas For Improvement
Areas For Improvement - None g
Carl W.
They should explain more about any details that may occur. As far as the rest of the job they did a fantastic job. The crew was outstanding. I would recommend them to do any job. The communication between the salesperson and the company itself needs to be better. They should say that they are not going to be able to match everything. They need more communication to make sure that every detail is communicated.
Additional comments
Installation Crew
Installation Crew - They did an excellent job. They answered all of my questions. They stayed there all day and gave me all the information that I needed.
Clean & Safe
Clean & Safe - They went over the yard with a fine pick cone.
Areas Of Satisfaction
Areas Of Satisfaction - The crew did a wonderful job. I was super pleased and happy with it.
Bonnie H.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - We are very satisfied with workmanship.
Recognized Excellence
Recognized Excellence - Shannon Large was very helpful and knowledgeable of product.
Additional Comments
Additional Comments - We will use Key Exteriors for additional projects in the future.
David M.
Work was done right, done on time and the look of the new exterior is great
Response
Adam W.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the quality of the work, the speed of the work, and the end result.
Recognized Excellence
Recognized Excellence - I talked to the project manager a lot. I would also recognize Rodney, who came out for a service call.
Rod N.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the aluminum wrapping and siding.
Review in Albion, IN
Areas Of Satisfaction
Areas Of Satisfaction - The product is beautiful.
Ray H.
I enjoyed doing business with them!
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the price.
Recognized Excellence
Recognized Excellence - I would like to recognize the entire staff.
Additional Comments
Additional Comments - I am very happy with the installation and doing business with Key Exteriors!
Response
Ronald H.
Additional comments
Recognized Excellence
Recognized Excellence - I would say the whole crew, both of them
David A.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the side windows.
Reviews of nearby contractors
Review of WindowPRO by McCarthy T.
Top Rate Experience All The Way Through!!From the builders show to our home, expert knowledge and no hard sell. Great information and positive people in your company. All involved seemed like they really liked working at WindowPro and that sure does make an impression.
Review of Bone Dry Roofing by Jeffrey C.
I have been a long-time customer of Bone-Dry Roofing. When hail damage hit I knew I wanted to have them in the top 3 companies to inspect my property. They have grown quite large so their timeline was longer and slower than I would have liked. They also were not the most budget friendly, but I like... more
Review of DHI Roofing by Carol C.
They promised things they did not deliver. They said we would receive warranty information for the roof but we never received these papers. They said they would send someone out to fill in the cracks that were still in the ceiling but no one ever came. They did not communicate well or resolve prob... more
Review of Secured Roofing by Darrell B.
Very professional work, done in a timely fashion, I am very satisfied with the roof removal and installation.
Nearby answers
Scott Pratt SR of Residential Renovations PRO answered:
Brenda Hinz of Total Quality Construction PRO answered:
Learn why professional home builders and home improvement contractors join our community of quality.
Get startedGuildQuality
Feedback report
