You don't know when they are coming and when they weren't. And, they didn't complete everything they did. They had to come back out.
They were very professional, courteous and handled all problems quickly and efficiently. We are very satisfied and the windows look really good.
Look elsewhere for your windows. The sales people make a good show of the product, but the installation and service after the sale is completely lacking.
We had two projects with Champion: sunroom and whole home window replacement. It took over SIX months to get project started. The sunroom was completed satisfactorily. The window project is a nightmare. The “colorbond” finish on most of our windows is defective - on the interior you can see incomplete coverage on many of the sliders; on the exterior there are finish coverage issues on several windows. They used a clear UNPAINTABLE / UNSTAINABLE silicon caulk around the interior window frame, leaving previously unstained wood visible and impossible to finish. Two screens do not seal to the frame properly leaving a 1/4” gap for insects to get into the house. Four windows did not have screens yet the installer expected me to sign off on their work. Company reps came out a week after install to review my concerns an promised to call me with their plan to repair / replace defective windows and correct the caulk issue so I can properly finish the visible old jambs. After 3 tries I finally got a call back from the new installation manager (a week after he promised to call me) and he told me he would call me again by the end of the day with an update. REALLY?This company is all about the sale. Once you sign the contract it os almost impossible to reach someone as you generally get dumped into voice mail and messages left are not returned. I would NEVER use this company again and will NEVER recommend them to anyone!
Initially the quality of the workmanship was unacceptable. The roof and interior trim had to be redone.
Everybody was great! They were professional, friendly, kind, and knowledgeable.
Nice windows. Salesman was friendly and listened to me and my concerns. Good quality,not cheap.
It started with a simple email and everything came together very well. The salesman was great, explained the product very well. The installation crew was a little late arriving but that was not a problem. They were very friendly and professional and did great work. My furnace went out about a week after the installation on a day in the mid 30's. After about eight hours without heat, the house only lost about five degrees. I know it's because of the new Champion windows! Thank you!
It is the first time where a project went completely smooth. No issues at all! Its because the process they have put in place from start to finish is top notch. They have thought of everything, and it shows.
The installation crew was phenomenal and I could not have asked for better.
Regarding all the real metrics that matter, I had a positive experience with Champion. The products are of good quality and they look good, the installation was done in a professional manner, and the total cost was reasonable. Our sales guy, Patrick, was fantastic and set realistic expectations regarding the product and the next steps after finalizing the order. There were some issues though...
They did a fantastic job! The demonstration of the different window qualities was very compelling and was why I went with Champion Windows. I think that it's best to show the demonstration first because once I saw how the radiation is absorbed; that was all I needed to see.
My biggest complaint is Champion Windows totally mismanaged the installation of our new Sun-room foundation. Even today after the room is fully built they still have not corrected the foundation mistake they created.
I haven't had them that long, but my friend says it'll make it warmer and cooler and brighter in the summer. It does bring in the light more. It's not as dark down there. So far, I like it. I feel safer with them.
I would not recommend them. The company does not have qualified people to put the product in. I could have went with another company. They would have had qualified people to put the windows in and it would cost less.
They were very professional and courteous. It was made very clear that they wanted to do a good job, and the finished product was important to them. The installer was very detailed.
We are very satisfied with the end results and it serves the purpose. Now that it's chilling down, we can use our porch. We are more than satisfied.
Although the installation crew was friendly I didn’t feel comfortable with the job they did. I had to point out calking issues and had to do some myself after the job was done. I also realize they are replacing windows but didn’t expect damage to dents and scuffs on the trim around the windows. My main reason for my rating is not that I was disappointed in the overall job, but that I paid a lot more for these windows and expected a higher quality job. One window has already cracked and after grilling my kids it appears that nothing hit it to cause the crack.
I thought the job was done very professionally and kept very clean.
I was curious if the man hired out to install our new windows was responsible for trimming out the open areas around the perimeter of our new windows? He said he had put up some temporary trim pieces around the windows and that the company that was going to be hanging some new siding on that same wall could trim out the windows. The siding installers were a little dismayed when I told them that and they stated that the Champion window installer should have done that work after putting in the new windows. So what say you?
The windows are beautiful and we are happy with them.
Love our new windows, installers were amazing as well as all Champion Staff!
They are very professional and I am more than pleased with the results.
I have use Champion Windows in the past and they have always exceeded my expectations.
The sales person was wonderful and explained everything. He was very knowledgable. Absolutely loved the installing team. They wee clean and very professional and got 18 windows done in one day.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Toledo as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys