Areas Of Satisfaction - I was most satisfied with the way it turned out. I think it looks good and will work well. Everything looks fine, the workman did a great job. They were working so hard to get done before it rained. They did a good job on it.
Recognized Excellence - I would like to recognize Ron and Jason for their exceptional service. Also, the guys who worked on the house were really good at what they were doing.
Areas Of Satisfaction - The workmanship was done well; the crew was friendly; clean-up was thorough.
Areas Of Satisfaction - The product is good
Areas Of Satisfaction - I am most satisfied that they stuck to the terms of the contract.
Recognized Excellence - I would like to recognize the salesmen. He did a good job. I was in the middle of a flood in my basement when he arrived and he helped clean it up. He went above and beyond.
Areas For Improvement - Key Exteriors did not fall short of my expectations.
Areas Of Satisfaction - I was satisfied overall.
Installation Crew - That was the best part. They were great.
Quality Of Workmanship - I had him come back and he did resolve the problem.
Areas Of Satisfaction - I was most satisfied with the installer. he was fabulous, very professional, attention to detail and everything was great.
Recognized Excellence - I would like to recognize the installer, Jerry. He was really super.
Areas Of Satisfaction - The salesman was greatAnd it looks great for the most part
Recognized Excellence - Andy
Areas Of Satisfaction - Honestly, the sales staff. We had someone over to look at the roof, it is obvious that we will need doors and windows but, there was zero attempts for an upsale. Very professional and understanding of our budget concerns. When a mistake on your end was discovered, the solution provided was outstanding and didn't cost us more.
The workmen were considerate, hard-working, conscientious, knowledgeable.
Areas Of Satisfaction - willingness to meet with me into the evening to establish what needed to be done
Recognized Excellence - The installers
Areas Of Satisfaction - I was most satisfied that they did a good job with what they did.
I would highly recommend Key Exteriors to anybody. They did a fantastic job on my project.
Areas Of Satisfaction - I was most satisfied working with Mike Fox.
Recognized Excellence - I would like to recognize the siding crew because they really did a craftsmen type job.
We really like how the roof looks! Thank you!
Sales Knowledge - I really enjoyed talking with Mr. Fox- he was realistic, had a great sense of humor, and didn't make us feel bad about the mess in our house.
Areas Of Satisfaction - Your staff were friendly and approachable.
Recognized Excellence - The truck driver who delivered supplies made sure to talk with us about risks on cracking our driveway and did a great job to not damage our neighbors yard! He was amazing! Mike Fox was also fun to talk with. :)
Areas Of Satisfaction - I was most satisfied with Key Exteriors because of Mike Fox and Rob. Rob came out and fixed any issues that I found. He made it right.
Recognized Excellence - The lady from the office who lined up for Mike to come out and take care of issues for us.
Areas Of Satisfaction - the finished product looks great,
Areas Of Satisfaction - Timeliness, quality of materials.
Areas For Improvement - None g
They should explain more about any details that may occur. As far as the rest of the job they did a fantastic job. The crew was outstanding. I would recommend them to do any job. The communication between the salesperson and the company itself needs to be better. They should say that they are not going to be able to match everything. They need more communication to make sure that every detail is communicated.
Installation Crew - They did an excellent job. They answered all of my questions. They stayed there all day and gave me all the information that I needed.
Clean & Safe - They went over the yard with a fine pick cone.
Areas Of Satisfaction - The crew did a wonderful job. I was super pleased and happy with it.
Areas Of Satisfaction - We are very satisfied with workmanship.
Recognized Excellence - Shannon Large was very helpful and knowledgeable of product.
Additional Comments - We will use Key Exteriors for additional projects in the future.
Work was done right, done on time and the look of the new exterior is great
Areas Of Satisfaction - I was most satisfied with the quality of the work, the speed of the work, and the end result.
Recognized Excellence - I talked to the project manager a lot. I would also recognize Rodney, who came out for a service call.
Areas Of Satisfaction - I was most satisfied with the aluminum wrapping and siding.
Areas Of Satisfaction - The product is beautiful.
I enjoyed doing business with them!
Areas Of Satisfaction - I was most satisfied with the price.
Recognized Excellence - I would like to recognize the entire staff.
Additional Comments - I am very happy with the installation and doing business with Key Exteriors!
Recognized Excellence - I would say the whole crew, both of them
Areas Of Satisfaction - I was most satisfied with the side windows.
The one thing I needed to mention is that the windows on the first round were all warped. They had tobe reordered and reinstalled. I thought that was odd and very unfortunate, but the sashes were bowedon every window but one of the six. The installation crew told me right away, and they left know... more
They promised things they did not deliver. They said we would receive warranty information for the roof but we never received these papers. They said they would send someone out to fill in the cracks that were still in the ceiling but no one ever came. They did not communicate well or resolve prob... more
Great job from start to finish
It took the stress out of trying to plan it yourself.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Key Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys