They did a great job, they are responsive to questions, they followed up on and inquiry, and I have already recommended them to someone.

United Construction was excellent in handling my insurance needs, and providing me with a great product, in a timely manner.

Areas Of Satisfaction

Areas Of Satisfaction - I'm satisfied with the dealings of the professionals, including Debra.

Current Referrals

Current Referrals - I already recommended you to neighbors, and friends

Recognized Excellence

Recognized Excellence - Debra was exceptional.

Additional Comments

Additional Comments - First class business, and I enjoyed dealing with you!

Don’t recommend

Areas Of Satisfaction

Areas Of Satisfaction - Job done on schedule and work crew did a fantastic job on clean up

Love my new roof and there customer service

Value

Value - Absolutely!

Sales Knowledge

Sales Knowledge - Very!

Recognized Excellence

Recognized Excellence - I would like to recognize Mike Brown and James Velasquez for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Their subcontractors did a fantastic job under some trying circumstances. They really worked hard to finish the job on time. We were under a tight schedule and worked extra hard and even worked overtime to get it completed on time.

Design

Design - Absolutely! It was a complicated project, and they pulled it off without a hitch.

Additional Comments

Additional Comments - I did recommend United Construction & Restoration to a friend.

The rebate that this company offers is a SCAM! I was offered $250 to display a company sign, which I did until the weather shredded it. I've never received that money. Meanwhile, they kept needling me about the $2500 that I owed them; I told them several times that that payment was made on my Discover card. I think that the company does good workmanship, but is misleading and pushy about their financials.

Additional Comments

Additional Comments - They went out of their way to make this project happen- working at length with my insurance company.

The company is a professional company. They do the job properly. I wish they would improve the communication part of it and then they would be proactive in getting the job done quicker. I know there are some issues dealing with the insurance companies. When they do, they go into detailed process to get the job done.

Recognized Excellence

Recognized Excellence - The entire team was excellent

Areas Of Satisfaction

Areas Of Satisfaction - The entire experience exceeded my highest expectation

Additional Comments

Additional Comments - Of all the contracting/construction services I've used over the years, UCR has been the best: it delivered exactly what it promised, on time and with excellent quality and performance.

They were good and got the work and supplies done but the installation team took much longer than predicted and estimated. Their follow up was weak and we still have work that needs to be completed.

Areas Of Satisfaction

Areas Of Satisfaction - They were professional​ and knowledgeable.

Additional Comments

Additional Comments - I will recommend them to future customers.

Too many canceled appointments.

Design

Design - Everything was great!

Areas Of Satisfaction

Areas Of Satisfaction - The installation and the way they treated the property. The shut off the front door so nothing will fall on top of us. They also got the job done very quickly.

Recognized Excellence

Recognized Excellence - Mrs. Debra Zetts was very helpful with the email responses prior to the installation.

There was practically no follow up.

Recognized Excellence

Recognized Excellence - I thought the project manager did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in the quality of the workmanship and timeliness in getting it done.

There was some confusion with regard to the ability to get money back for referrals and putting a sign in my yard. I was told that I would get money for that and it never materialized. That is the only negative feedback I have.

It started with the day the crew arrived and made a mess of my yard. They left roof nails throughout the yard which was a danger to my kids. They nearly broke my ATV unit and left my house uncovered after taking off part of the roof. A rainstorm came in and damaged my attic and ceiling of my home. The problems went on and on from there.

Recognized Excellence

Recognized Excellence - Mike brown

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman for his exceptional service.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesperson for his exceptional service and his patience.

I received little communication. They have poor customer service.

Areas Of Satisfaction

Areas Of Satisfaction - They were very helpful with the project I had no idea about.