Gather authentic customer feedback

Elevate your business and your levels of customer satisfaction. Try it free: we’ll collect feedback from 20 of your customers and send responses to you in real-time.

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GuildQuality survey dashboard

Trusted by

Ashton Woods Thompson Creek Windows Atlanta Design Build Findlay Roofing Criner Remodeling Power Home Remodeling Owens Corning Beazer Homes Gabriel Builders Jenkins Restoration System Pavers James Hardie

How it works

1

Survey your customers

We’ve conducted over 1.4 million customer satisfaction surveys. Our proven process helps the best home builders, remodelers, and contractors use authentic feedback to identify their strengths and weaknesses, and take action to improve their business.

Customer data

Integrate your customer data

We can accept your customer contact information from a variety of sources, including QuickBooks, ContractorsCloud, Improveit! 360, AccuLynx, MarketSharp, Lead Perfection, SAGE, and more.

Choose your questions

Choose your questions

Use one of our expertly-crafted standard surveys, or create your own.

Full process surveying

Ensure high response rate with full process surveying

Our surveying team will take it from there, beginning with our proven phone, email, and postcard process to get the most information from your customers. Unhappy customers who don’t tell you are detrimental to your business, so we help make sure they don’t slip through the cracks.

GuildQuality survey sample
2

Measure your performance

With comprehensive reporting features, you’ll have the information you need to analyze how your team is performing in the eyes of your customers for all aspects of a project.

Real-time results

Get peace of mind with real-time results

Proactively address issues with real-time survey response, available on the web and our mobile apps.

Trend analysis

Learn from trend analysis

Track performance improvements over time. Drill down to specific employees. Identify your stars.

Compare results

Compare results with your peers

Identify how your customer satisfaction ranks against similar companies with our comprehensive peer benchmark reporting.

GuildQuality dashboard sample
3

Promote your quality

GuildQuality offers a suite of marketing tools to help you spread the word about your commitment to quality. Ensure that your clients become your brand ambassadors by improving their experience with your company, then use their feedback to promote and grow your business.

Company profile

Showcase your company’s profile

Your public profile presents your satisfaction scores, project photos, and business information to the world, and is highly optimized for search.

Company profile sample
Authentic reviews

Promote authentic reviews

Boost your credibility online with authentic customer reviews that are captured during the survey.

Authentic reviews sample
Embed testimonials

Embed testimonials on your site

Your customers are your best marketers. Display their testimonials by embedding your GuildQuality project map and review feed on your website.

Embed testimonials sample
Social media

Publish on social media

Publish positive comments and reviews to Facebook and Twitter with the push of a button.

Social media sample

Month-to-month pricing

We earn your business every month. All plans come with unlimited users, unlimited access to our Member Success Team, and three complimentary surveys per month.

Customers per year
x
Surveys per customer
=
Surveys per year
Monthly estimate
$
100

Includes 3 complimentary surveys each month.
Unused surveys last for 3 months.
Extra surveys are $30 each.

Monthly plan Cost per survey Best value for
$100 $30 Companies needing 13 surveys or less per month
$200 $20 Companies needing 14-33 surveys per month
$500 $10 Companies needing more than 33 surveys per month

Testimonials

Why contractors trust GuildQuality to survey their customers

Thompson Creek Window Company

We use GuildQuality to determine how well we’re satisfying customers. Weekly, we put together a report including both positive and negative comments and share with our employees. This has helped keep our focus on customer service company-wide.

Thompson Creek Window Company
Jackson Design and Remodeling

We leverage our affiliation with GuildQuality by emphasizing the importance of customer service to us in our sales calls, website, social media and other marketing collateral. We value our commitment to delivering exceptional customer service and GuildQuality empowers us to convey that.

Jackson Design & Remodeling
Presidential Pools & Spas

GuildQuality has provided an easy and efficient tool for our customers to provide us with valuable feedback about our processes and services. This feedback is used to improve customer experience and ultimately it helps us grow our business.

Presidential Pools & Spas
Solar Energy World

Surveying our customers allows us the opportunity to monitor what we’re doing really well with, and learn what areas of our service we can allocate additional resources to.

Solar Energy World
Menold Construction and Restoration

Our surveys allow us to gauge how well everyone on our team including office staff, project managers and sub-contractors are contributing to our goal of providing exceptional customer service.

Menold Construction and Restoration
Quadrant Homes Homes

What we value most about GuildQuality is the overall culture and commitment to excellence the company evokes. Your focus has always been what you could do for us, to make us better.

Quadrant Homes

Read more comments and reviews about our service from other GuildQuality members, or begin your free trial and try it for yourself.

More reviews Get started

FAQ for Professionals

What are the benefits of using your services?

GuildQuality equips builders, remodelers, real estate developers, and home services contractors with the opportunity to see their strengths and weaknesses throughout every avenue of their work. As a third-party, we provide a level of comfort for your clients, empowering them to share an honest assessment about their project. With the feedback we gather from your clients, you’re able to build customized reports to track company performance, and leverage customer comments and reviews through our marketing suite.

Why would I pay to survey my clients when I can do it myself?

Having an independent third party conduct customer surveys on your behalf puts homeowners more at ease allowing them to be more candid. The result is you receive honest, real feedback about their experience, especially as it relates to little things that a homeowner might not necessarily share with you or the person being evaluated.

How does my client get surveyed?

Our process includes multiple attempts to reach the homeowner through different channels including email, telephone and direct mail. We make it easy for a homeowner to respond to a survey and our phone survey team is friendly and professional.

What kind of survey response rate should I expect?

Our members enjoy a response rate of about 70%. Many are over 90%. Few are under 50%

What kind of reporting do you offer?

GuildQuality includes several standard reports for you to monitor trends in your company’s performance or the performance of individual team members, divisions, neighborhoods, products, etc. You can even benchmark your performance against customized peer groups.

Can I export my data?

Absolutely. If you need more than our reporting tools offer, you can export your data with one click.

What if I want to cancel my membership?

There are no long term commitments, you can cancel your service at any time.

What happens to my profile page if I cancel my membership?

Your profile page will continue to display the reviews your company has collected, but other premium features, such as access to your survey data and analytics, will be suspended.

What type of information do you need to start my free trial?

We need some basic information about your company but the most important thing is to send the contact information for the clients you want to survey. Without this, we can’t get started.

How is the customer data I give you used?

We only use this information in our surveying process.

Is my customer data secure?

Yes, we take data security seriously and have several protection measures in place.

Have more questions?

Let us know, we will be happy to help in any way we can.

We’ll survey 20 of your customers for free

Let us prove the value of gathering homeowner feedback.

Get started