Most helpful reviews
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
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Southend Home Improvement
Review by Alisa N.
Mooresville, NC, on Feb 26, 2018
They did a great job and I am completely satisfied with how they took care of my needs.
Response from Southend Home Improvement
Feb 26, 2018
Thank you so much for trusting us with your repair. We look forward to working with you on your next project.
Southend Home Improvement
Review by Peter M.
Huntersville, NC, on May 09, 2019
Great experience! We love our new screen porch! It was completed in just a couple of hours. Thank you!
Southend Home Improvement
Review by Steve K.
Fort Mill, SC, on Apr 24, 2019
Southend Home Improvement delivered. We are very happy with our new Certain Teed siding and found both the Sales and Project management teams to be highly professional and honored all promises made. Project came in right at budget and they provided excellent references to contractors for work they...
Southend Home Improvement
Review by Stephanie S.
Charlotte, NC, on Mar 28, 2019
SouthEnd made my roof repairs an easy experience for me, keeping me updated and providing detailed summaries and photos. I was coordinating this from out of town and they were flexible, responsive and did a thorough quality job. Will definitely use again.
Southend Home Improvement
Review by Kevin C.
Waxhaw, NC, on Nov 13, 2018
The installer victor was a very hard worker and completed tasks on not-so-nice days. He represented the company very well.
Southend Home Improvement
Review by Mike B.
Charlotte, NC, on Apr 19, 2018
Bobby and the installation crew were exceptional.
Response from Southend Home Improvement
Apr 19, 2018
Thank you for trusting us with your project! You have a beautiful home and we know you will enjoy those new windows for many years.
Southend Home Improvement
Review by Jim D.
Cornelius, NC, on Oct 20, 2017
I found them to be very trustworthy and that is important.
Response from Southend Home Improvement
Oct 20, 2017
Thank you so much Mr. Day. We truly value you as a client.
Southend Home Improvement
Review by Ted A.
Charlotte, NC, on Sep 28, 2017
Installation crew played loud music all day that upset my neighbors. Crew didn't seem to be supervised at all. Crew left shingles & nails all over the front yard. Installation looks OK - doesn't leak but installation schedule & follow-up on installation details was below par.
Response from Southend Home Improvement
Sep 28, 2017
Hi Mr. Abeyounis. I left you a message regarding your experience with us. Please give me a call back at your earliest convenience. Thank you
Southend Home Improvement
Review by Kathy O.
Charlotte, NC, on Jul 01, 2017
I am very pleased to work with them. I will work with them again and refer them to friends.
Response from Southend Home Improvement
Sep 28, 2017
Thank you so much!
Southend Home Improvement
Review by Joan L.
York, SC, on Feb 24, 2017
They were absolutely amazing and what they built was a dream come true.
Response from Southend Home Improvement
Sep 28, 2017
Thank you very much. We appreciate your business.
Southend Home Improvement
Review by Curt A.
Belmont, NC, on Jan 18, 2017
Brad was excellent at making suggestions to accommodate our vision and following up on the work as it progressed. His ideas helped to make our porch an amazing space. We would both highly recommend Brad and his crews from Southend... the quality of the build was beyond our expectations.
Response from Southend Home Improvement
Sep 28, 2017
Thank you for the great review. We truly appreciate it.
Southend Home Improvement
Review by Todd G.
Charlotte, NC, on Dec 20, 2016
If it were only Brad and Scott taking care of the project it would have been 5 stars, however, that was not the case.
Southend Home Improvement
Review by Dale B.
Charlotte, NC, on Aug 01, 2016
Outstanding Customer Service. I chose Southend Home Improvement from 3 other contractors.It felt like I had made doing business with them for years since Chris presented the company as respected, reliable and trustworthy. From Chris Kerr, the sales person to the project team, these guys are first class....
Response from Southend Home Improvement
Sep 28, 2017
Thank you so much!
Southend Home Improvement
Review by Tommy W.
Charlotte, NC, on Apr 19, 2016
This was our first experience with using a contractor. We'd always heard such horrible stories. We can say without a doubt, Southend was the most professional, hardworking, and knowledgeable company we could have ever dreamed of using. Needless to say, their phone number will remain on our refrigerator...
Response from Southend Home Improvement
Sep 28, 2017
That is awesome. Thank you so much!
Southend Home Improvement
Review by Edward K.
Charlotte, NC, on Mar 10, 2016
Southend Home Improvement was the best contractor that I have ever had. Jake was absolutely stellar with keeping me informed and ensuring that I was given all options. Jake also made sure that everything took place as originally intended, he was just absolutely perfect.
Southend Home Improvement
Review by Louis T.
Charlotte, NC, on Dec 31, 2015
The salesman and project manager were the only contractors we contracted when we started this project who took the time to listen to our needs and explain how they could assist us in completing our project. They were very clear and explained in detail what to expect when the project started and were...
Southend Home Improvement
Review by Patricia F.
Charlotte, NC, on Feb 07, 2015
SouthEnd did a wonderful job with our screened in porch. The quality was such that when the work was complete we said "I wish they built the rest of our house too!"
Southend Home Improvement
Review by Otto M.
Indian Land, SC, on Jan 20, 2015
The staff was very professional and kept open lines of communication throughout the entire process. They also kept to schedule and provided me with a very accurate estimate of the cost. Not only that they had suggestions that my wife and I didn't even consider which worked out very nicely. I will definitely...
Southend Home Improvement
Review by Scotty F.
Rock Hill, SC, on Dec 13, 2014
Jake, my project manager, was great to work with. Everything happened the way he said it would. It was on time and for the price that we talked about.
Southend Home Improvement
Review by Hita D.
Indian Lane, SC, on Oct 29, 2014
Both Jake and Heather were very professional. They were able to sit down and discuss the project and they got the job done in a reasonable amount of time.
Recent activity
6/05/19
Southend Home Improvement received feedback from a customer in Charlotte, NC.
5/09/19
Southend Home Improvement received feedback from a customer in Huntersville, NC.
4/24/19
Southend Home Improvement received feedback from a customer in Fort Mill, SC.
4/23/19
Southend Home Improvement received feedback from a customer in Huntersville, NC.
3/30/19
Southend Home Improvement received feedback from a customer in Huntersville, NC.
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