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Soft-Lite

5,811 ratings
10250 Philipp Pkwy., Streetsboro, OH 44241(330) 528-3400
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About this company

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Soft-Lite

Founded in 1934, Soft-Lite operates an award-winning 200,000 square-foot plant featuring advanced robotic manufacturing equipment, AAMA test lab and office facility. The company operates distribution centers in Baltimore, Md, and Charlotte, N.C. Executives point out that Soft-Lite is a fiscally conservative company and continues to re-invest profits back into the business. More

GuildQuality Member
Guildmember
Since 2010

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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Window Nation - Columbus Ohio

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I would recommend Window Nation. They take very good care of their customers.
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    • Window Nation - Greater Baltimore

    Review by

    They were excellent.
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    • Window Nation - Cleveland Ohio

    Review by

    This is my third or fourth installation by Window Nation and I had to do it in pieces. I am very happy with them each time and satisfied with everything, quality, work and can't say enough good things about them. Very professional from start to finish.
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    • Window Nation - Cleveland Ohio

    Review by

    I was more than pleased with their service. I would recommend them for sure.
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    • Window Nation - Delaware Valley

    Review by

    Very professional.
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    • Window Nation - Columbus Ohio

    Review by

    I was told by the manager and scheduler that the estimated lead time for the project would be 3-4 weeks after my deposit was paid and the measurement was done and probably more like three weeks since it was only one window. All they had to do was install it in four weeks and I would have given Window...
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    • Window Nation - Cleveland Ohio

    Review by

    The staff was very knowledgeable, very friendly and efficient. I would one hundred percent recommend them to family and friends, and I will be using Window Nation again in the near future.
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    • Window Nation - Delaware Valley

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    I wish they would have put the blinds back up. The windows were installed well.
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    • Window Nation - Cleveland Ohio

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    Crew showed up ready to work and were polite and professional. Windows were ok, screens dont fully close, I'm guessing from the corner welds. In all great price and good service.
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    • Window Nation - Pittsburgh

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    Customer service is very poor. Don't show up when scheduled. Lost 4 days of work because of that.Won't recommend them to anyone.
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    Affiliations

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    • GuildQuality
    • American Architectural Manufacturers Association
    • Better Business Bureau
    • Efficient Windows Collaborative
    • ENERGY STAR

    More about Soft-Lite

    As a GuildQuality Guildmember, Soft-Lite relies on our customer surveying to help them deliver an exceptional customer experience.

    In this report, Soft-Lite has published a summary of the customer feedback they've received since they joined GuildQuality in December 2010. In that time, 13,053 out of 21,817 customers (60%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2018.

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