Covid 19- We have been concerned about the safety of the environments of our clients for ever. It was easy for our qualified "team" of workers to put together a plan to continue providing a safe environment for our clients in this pandemic. We intend to work with our clients on an individual basis going forward in these somewhat trying times.
Problem Resolution - We threw them some curveballs along the way, and everything was dealt with promptly and professionally.
Additional Comments - Overall, we were very satisfied with our experience. This was a BIG project with a lot of components, and every aspect was completed to our satisfaction.
Punchlist - Alan even came back and installed a 50 cent screw that was missing from a window handle. Now that is fantastic service!
Additional Comments - Overall, we love the end result! So well done!! We would hire you again! Thank you so much!
Additional Comments - Great experience
Additional Comments - We are pleased with the finished project.
Area For Improvement - I honestly do not have any. They did a fabulous job!
Area Of Satisfaction - Everything turned out amazing! Their attention to detail and end result we amazing! We love our basement!
Lead Source - A friend and coworker.
Area Of Satisfaction - Very patient and answered all of my questions
Area Of Satisfaction - The workman ship of each Contractor
Lead Source - Long time customer
Area Of Satisfaction - We appreciated Tom’s expertise in the design phase. Tom and crew were great in keeping us informed about the various aspects of the project. The attention to detail and craftsmanship was excellent.
Lead Source - Searched for local companies on the internet. Read about Tomco’s previous projects and customer comments.
Additional Comments - This was a wonderful experience for us. We love our new kitchen.
Professional & Organized - They showed up when they said they would show up, and did the work they said they would do.
Schedule - The online calendar was really helpful and reassuring.
Budget - They really helped us plan up front, and there were no surprises during the remodel.
Communication - Always available for questions.
Employees & Subcontractors - Brian was great to work with.
Lead Source - Our interior decorator, Carol Klein.
Additional Comments - We are very pleased with our remodel, and will hire Tomco again. We were frankly dreading the process, but they were really professional, timely and efficient.
Area For Improvement - (2) Areas - CONFUSION ON THE SHOWER GLASS DOOR AND SCHEDULE
Area Of Satisfaction - Brian, the Project Lead person is excellent. Kept us informed, always courteous and professional. Thanks, Brian
Lead Source - From a family friend.
Additional Comments - I have recommended TOMCO to friends as a good source for Home Improvement.
Area Of Satisfaction - Great company! Ethical, follows the rules (building permits, inspections).). Very flexible without judgement with changes. Easy to talk to and work with.
Area Of Satisfaction - Commitment to quality and willingness to take calls when things come up. The job supervisor was very easy to work with and communicated well with us throughout the process. The subcontractors all did a good job.
Area Of Satisfaction - Tom did a great job listening to what we wanted and offered options. We have a smaller kitchen and he did a great job maximizing the space. It looks awesome!
Lead Source - Recommended by lumberyard I went to.
Additional Comments - My wife and I felt instantly comfortable with Tom. He spoke to both of us equally. We could tell he knew what he was doing. His team was great.
Professional & Organized - We strongly agree regarding Tomco's professionalism. There were times where the organization part was challenging, however that was mainly a factor of the project occurring during the COVID-19 pandemic.
Schedule - With the pandemic, certain materials were delayed and multiple subcontractors could not work in the space at the same time.
Budget - We did not have a fixed budget and we also changed the scope of the project several times. That said, Tomco was mindful of providing us cost-effective options.
Punchlist - Given the great scope of the project and our attention to minute detail, it did take longer than we and Tomco expected to complete all the finishing touches.
Area For Improvement - Tomco did not fall short of reasonable expectations.
Area Of Satisfaction - TRUST! We know the work and materials used are good, safe, and beautiful. Tomco is adamant that if we have ANY questions/concerns we should follow up with them.
Lead Source - Tomco was recommended by our interior designer, Carol Klein, who also works with Tomco.
Schedule - There were minor changes to the schedule which they communicated clearly.
Area Of Satisfaction - The final results are amazing. They worked well with us through the whole process, communicating clearly and in a timely manner. They quickly responded to issues. High quality work from everyone involved.
Lead Source - Recommended by our architect.
Additional Comments - Tom and Alan were great to work with. We highly recommend Tomco.
Area Of Satisfaction - Willing to talk through options During planning and recommendations from years of experience.
Lead Source - Prior projects for us.
Tomco Company provided us with an excellent plan and did exceptional work with our basement remodeling last year. Currently Tomco is remodeling our living room and stairs and we love the results. We plan on using Tom yet again for upcoming improvements to our home as he is easy to work with, has excellent ideas and hires very qualified people who do quality work.
Areas Of Satisfaction - The people hired to do the job do excellent work.
So pleased with the walk in shower, it looks great!! The TP person took a picture of your company name, she said that could come in handy with the work she does. She too was impressed! Thank you again Tom!
Areas For Improvement - None.
We are above and beyond impressed with the work that Tom and his company did. From the planning stages, to helping us make decisions on products and all of the way through construction and finalization - Tomco cannot be beat! Thank you Tom, Brian and everyone else who contributed to our project as we are 100% satisfied and would hire Tomco back in a heartbeat!
Expertise - Very impressed by Tom and all of his crew/subs! We can't say enough great things!
Professional & Organized - Extremely!
Schedule - Yes, to the day. Extremely impressive given all of the steps in our project.
Budget - Yes, definitely!
Construction Quality - 100%
Communication - 100%
Problem Resolution - Tom was extremely easy to get a hold of and very responsive.
Clean & Safe - Definitely!
Employees & Subcontractors - 100%
Value - Yes, definitely!
Trust - 100%
Punchlist - Yes, very clear communication on punchlist and completed in a very timely manner.
Areas For Improvement - None
Areas Of Satisfaction - The extremely organized timeframe. I am still unsure of how Tom did it, but it was planned in advance almost to the day that each stage of the process would be completed over a two month period and the follow-through was spot on.
Lead Source - Tom also did another remodeling project for us a few years back. Prior to that, we attended a Remodeler's Showcase by Tomco in our neighborhood and were impressed by the work and the fact that he knew the type of houses in our neighborhood and was familiar with our rambler-style home.
Additional Comments - Tomco - You're the best!
Areas For Improvement - None
Areas Of Satisfaction - Communication was top notch. The precision and quality of the work was outstanding. The finished bathroom was perfect! Very happy with the entire process
Lead Source - North Suburban home show
Additional Comments - Appreciated Tom’s suggestions and expertise.
Areas Of Satisfaction - They were very efficient, took pains to keep the inside of the house as clean and organized as possible. We were thrilled with the results and the quality of work/attention to detail.
Lead Source - referral from another client
Areas For Improvement - All expectations were clearly laid out
Areas Of Satisfaction - Tomco's suggestion to do a small amount of work on a 3rd bathroom at the same time 2 others were done was thoughtful and saved money.
Lead Source - Tomco is both a neighbor and an acquaintance of several years ago.
Additional Comments - Excellent work. No surprises. Many good suggestions along the way as we upgraded our home. Very satisfied. Would highly recommend, and have.
Areas Of Satisfaction - I was most satisfied with Tomco Company's ability to work within our budget. As well as their ability to keep the job site clean and safe even when the subcontractors were not here.
Lead Source - We had used Tomco Company previously in 2015.
Areas Of Satisfaction - Quality of work was great. Tom was able to provide ideas / suggestions to issues we had with our basement i.e. basement was very cold.
Lead Source - Online search
Additional Comments - Looking forward to working with Tomco again in the future.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Tomco Company Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys