Professional & Organized - We strongly agree regarding Tomco's professionalism. There were times where the organization part was challenging, however that was mainly a factor of the project occurring during the COVID-19 pandemic.
Schedule - With the pandemic, certain materials were delayed and multiple subcontractors could not work in the space at the same time.
Budget - We did not have a fixed budget and we also changed the scope of the project several times. That said, Tomco was mindful of providing us cost-effective options.
Punchlist - Given the great scope of the project and our attention to minute detail, it did take longer than we and Tomco expected to complete all the finishing touches.
Area For Improvement - Tomco did not fall short of reasonable expectations.
Area Of Satisfaction - TRUST! We know the work and materials used are good, safe, and beautiful. Tomco is adamant that if we have ANY questions/concerns we should follow up with them.
Lead Source - Tomco was recommended by our interior designer, Carol Klein, who also works with Tomco.
Schedule - There were minor changes to the schedule which they communicated clearly.
Area Of Satisfaction - The final results are amazing. They worked well with us through the whole process, communicating clearly and in a timely manner. They quickly responded to issues. High quality work from everyone involved.
Lead Source - Recommended by our architect.
Additional Comments - Tom and Alan were great to work with. We highly recommend Tomco.
Area Of Satisfaction - Willing to talk through options During planning and recommendations from years of experience.
Lead Source - Prior projects for us.
Tomco Company provided us with an excellent plan and did exceptional work with our basement remodeling last year. Currently Tomco is remodeling our living room and stairs and we love the results. We plan on using Tom yet again for upcoming improvements to our home as he is easy to work with, has excellent ideas and hires very qualified people who do quality work.
Areas Of Satisfaction - The people hired to do the job do excellent work.
So pleased with the walk in shower, it looks great!! The TP person took a picture of your company name, she said that could come in handy with the work she does. She too was impressed! Thank you again Tom!
Areas For Improvement - None.
We are above and beyond impressed with the work that Tom and his company did. From the planning stages, to helping us make decisions on products and all of the way through construction and finalization - Tomco cannot be beat! Thank you Tom, Brian and everyone else who contributed to our project as we are 100% satisfied and would hire Tomco back in a heartbeat!
Expertise - Very impressed by Tom and all of his crew/subs! We can't say enough great things!
Professional & Organized - Extremely!
Schedule - Yes, to the day. Extremely impressive given all of the steps in our project.
Budget - Yes, definitely!
Construction Quality - 100%
Communication - 100%
Problem Resolution - Tom was extremely easy to get a hold of and very responsive.
Clean & Safe - Definitely!
Employees & Subcontractors - 100%
Value - Yes, definitely!
Punchlist - Yes, very clear communication on punchlist and completed in a very timely manner.
Areas For Improvement - None
Areas Of Satisfaction - The extremely organized timeframe. I am still unsure of how Tom did it, but it was planned in advance almost to the day that each stage of the process would be completed over a two month period and the follow-through was spot on.
Lead Source - Tom also did another remodeling project for us a few years back. Prior to that, we attended a Remodeler's Showcase by Tomco in our neighborhood and were impressed by the work and the fact that he knew the type of houses in our neighborhood and was familiar with our rambler-style home.
Additional Comments - Tomco - You're the best!
Areas For Improvement - None
Areas Of Satisfaction - Communication was top notch. The precision and quality of the work was outstanding. The finished bathroom was perfect! Very happy with the entire process
Lead Source - North Suburban home show
Additional Comments - Appreciated Tom’s suggestions and expertise.
Areas Of Satisfaction - They were very efficient, took pains to keep the inside of the house as clean and organized as possible. We were thrilled with the results and the quality of work/attention to detail.
Lead Source - referral from another client
Areas For Improvement - All expectations were clearly laid out
Areas Of Satisfaction - Tomco's suggestion to do a small amount of work on a 3rd bathroom at the same time 2 others were done was thoughtful and saved money.
Lead Source - Tomco is both a neighbor and an acquaintance of several years ago.
Additional Comments - Excellent work. No surprises. Many good suggestions along the way as we upgraded our home. Very satisfied. Would highly recommend, and have.
Areas Of Satisfaction - I was most satisfied with Tomco Company's ability to work within our budget. As well as their ability to keep the job site clean and safe even when the subcontractors were not here.
Lead Source - We had used Tomco Company previously in 2015.
Areas Of Satisfaction - Quality of work was great. Tom was able to provide ideas / suggestions to issues we had with our basement i.e. basement was very cold.
Lead Source - Online search
Additional Comments - Looking forward to working with Tomco again in the future.
Areas Of Satisfaction - I was most satisfied with the product which exceeded my expectations. They were high.
Lead Source - I heard about Tomco on the internet.
Areas Of Satisfaction - Great finished product and they worked hard to get the work done before our baby arrived!
Lead Source - In the Coon Rapids home for generations program.
Lead Source - Friends who used Tomco and had food experiences.
Areas Of Satisfaction - I was most satisfied with the design and project management.
Lead Source - We have used Tomco in the past.
Areas Of Satisfaction - 1. Good and prompt feedback on issues or concerns.2. Goes the extra mile if I request a change or anything really that I definitely want.3. Excellent subcontractors.4. Tom keeps me on track for my role in the process. Meanwhile Tom is very clear on what is needed from me.5. Tom works hard on making a schedule that will organize and get the jobs done within the schedule.
Lead Source - Angie's List
Lead Source - We found them through Houzz for our first floor remodel in 2016.
Areas For Improvement - none
Areas Of Satisfaction - Quality of workmanship and professionalism of staff.
Lead Source - Re-modelers house tour.
Additional Comments - Very satisfied with finished product.
Areas Of Satisfaction - They were all excellent.
Lead Source - I heard about them through a contractor
Areas Of Satisfaction - Excellent
Lead Source - Trade show
Areas Of Satisfaction - Their experience and willingness to share it, has been the most satisfying thing for me.
Lead Source - I heard about them though 'homes through generations' in Grand Rapids.
Areas Of Satisfaction - Communication and listening to what we wanted
Lead Source - Houzz
Areas Of Satisfaction - I was satisfied with the flexibility and advise.
Lead Source - I heard of the company through Angie's List.
Areas For Improvement - Just a couple minor issues that were addressed quickly and efficiently.
Areas Of Satisfaction - Project manager was very pro active and communication was excellent through entire project.
Lead Source - Houzz
Additional Comments - Very satisfied, would highly recommend.
Areas For Improvement - none
Areas Of Satisfaction - THe quality of the people who did the work.
Lead Source - Recommended by our son.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Tomco Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys