Professional & Organized

Professional & Organized - We strongly agree regarding Tomco's professionalism. There were times where the organization part was challenging, however that was mainly a factor of the project occurring during the COVID-19 pandemic.

Schedule

Schedule - With the pandemic, certain materials were delayed and multiple subcontractors could not work in the space at the same time.

Budget

Budget - We did not have a fixed budget and we also changed the scope of the project several times. That said, Tomco was mindful of providing us cost-effective options.

Punchlist

Punchlist - Given the great scope of the project and our attention to minute detail, it did take longer than we and Tomco expected to complete all the finishing touches.

Area For Improvement

Area For Improvement - Tomco did not fall short of reasonable expectations.

Area Of Satisfaction

Area Of Satisfaction - TRUST! We know the work and materials used are good, safe, and beautiful. Tomco is adamant that if we have ANY questions/concerns we should follow up with them.

Lead Source

Lead Source - Tomco was recommended by our interior designer, Carol Klein, who also works with Tomco.

Schedule

Schedule - There were minor changes to the schedule which they communicated clearly.

Area Of Satisfaction

Area Of Satisfaction - The final results are amazing. They worked well with us through the whole process, communicating clearly and in a timely manner. They quickly responded to issues. High quality work from everyone involved.

Lead Source

Lead Source - Recommended by our architect.

Additional Comments

Additional Comments - Tom and Alan were great to work with. We highly recommend Tomco.

Area Of Satisfaction

Area Of Satisfaction - Willing to talk through options During planning and recommendations from years of experience.

Lead Source

Lead Source - Prior projects for us.

Tomco Company provided us with an excellent plan and did exceptional work with our basement remodeling last year. Currently Tomco is remodeling our living room and stairs and we love the results. We plan on using Tom yet again for upcoming improvements to our home as he is easy to work with, has excellent ideas and hires very qualified people who do quality work.

Areas Of Satisfaction

Areas Of Satisfaction - The people hired to do the job do excellent work.

So pleased with the walk in shower, it looks great!! The TP person took a picture of your company name, she said that could come in handy with the work she does. She too was impressed! Thank you again Tom!

Areas For Improvement

Areas For Improvement - None.

We are above and beyond impressed with the work that Tom and his company did. From the planning stages, to helping us make decisions on products and all of the way through construction and finalization - Tomco cannot be beat! Thank you Tom, Brian and everyone else who contributed to our project as we are 100% satisfied and would hire Tomco back in a heartbeat!

Expertise

Expertise - Very impressed by Tom and all of his crew/subs! We can't say enough great things!

Professional & Organized

Professional & Organized - Extremely!

Schedule

Schedule - Yes, to the day. Extremely impressive given all of the steps in our project.

Budget

Budget - Yes, definitely!

Construction Quality

Construction Quality - 100%

Communication

Communication - 100%

Problem Resolution

Problem Resolution - Tom was extremely easy to get a hold of and very responsive.

Clean & Safe

Clean & Safe - Definitely!

Employees & Subcontractors

Employees & Subcontractors - 100%

Value

Value - Yes, definitely!

Punchlist

Punchlist - Yes, very clear communication on punchlist and completed in a very timely manner.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - The extremely organized timeframe. I am still unsure of how Tom did it, but it was planned in advance almost to the day that each stage of the process would be completed over a two month period and the follow-through was spot on.

Lead Source

Lead Source - Tom also did another remodeling project for us a few years back. Prior to that, we attended a Remodeler's Showcase by Tomco in our neighborhood and were impressed by the work and the fact that he knew the type of houses in our neighborhood and was familiar with our rambler-style home.

Additional Comments

Additional Comments - Tomco - You're the best!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Communication was top notch. The precision and quality of the work was outstanding. The finished bathroom was perfect! Very happy with the entire process

Lead Source

Lead Source - North Suburban home show

Additional Comments

Additional Comments - Appreciated Tom’s suggestions and expertise.

Areas Of Satisfaction

Areas Of Satisfaction - They were very efficient, took pains to keep the inside of the house as clean and organized as possible. We were thrilled with the results and the quality of work/attention to detail.

Lead Source

Lead Source - referral from another client

Areas For Improvement

Areas For Improvement - All expectations were clearly laid out

Areas Of Satisfaction

Areas Of Satisfaction - Tomco's suggestion to do a small amount of work on a 3rd bathroom at the same time 2 others were done was thoughtful and saved money.

Lead Source

Lead Source - Tomco is both a neighbor and an acquaintance of several years ago.

Additional Comments

Additional Comments - Excellent work. No surprises. Many good suggestions along the way as we upgraded our home. Very satisfied. Would highly recommend, and have.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with Tomco Company's ability to work within our budget. As well as their ability to keep the job site clean and safe even when the subcontractors were not here.

Lead Source

Lead Source - We had used Tomco Company previously in 2015.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of work was great. Tom was able to provide ideas / suggestions to issues we had with our basement i.e. basement was very cold.

Lead Source

Lead Source - Online search

Additional Comments

Additional Comments - Looking forward to working with Tomco again in the future.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the product which exceeded my expectations. They were high.

Lead Source

Lead Source - I heard about Tomco on the internet.

Areas Of Satisfaction

Areas Of Satisfaction - Great finished product and they worked hard to get the work done before our baby arrived!

Lead Source

Lead Source - In the Coon Rapids home for generations program.

Lead Source

Lead Source - Friends who used Tomco and had food experiences.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the design and project management.

Lead Source

Lead Source - We have used Tomco in the past.

Areas Of Satisfaction

Areas Of Satisfaction - 1. Good and prompt feedback on issues or concerns.2. Goes the extra mile if I request a change or anything really that I definitely want.3. Excellent subcontractors.4. Tom keeps me on track for my role in the process. Meanwhile Tom is very clear on what is needed from me.5. Tom works hard on making a schedule that will organize and get the jobs done within the schedule.

Lead Source

Lead Source - Angie's List

Lead Source

Lead Source - We found them through Houzz for our first floor remodel in 2016.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - Quality of workmanship and professionalism of staff.

Lead Source

Lead Source - Re-modelers house tour.

Additional Comments

Additional Comments - Very satisfied with finished product.

Areas Of Satisfaction

Areas Of Satisfaction - They were all excellent.

Lead Source

Lead Source - I heard about them through a contractor

Areas Of Satisfaction

Areas Of Satisfaction - Excellent

Lead Source

Lead Source - Trade show

Areas Of Satisfaction

Areas Of Satisfaction - Their experience and willingness to share it, has been the most satisfying thing for me.

Lead Source

Lead Source - I heard about them though 'homes through generations' in Grand Rapids.

Areas Of Satisfaction

Areas Of Satisfaction - Communication and listening to what we wanted

Lead Source

Lead Source - Houzz

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the flexibility and advise.

Lead Source

Lead Source - I heard of the company through Angie's List.

Areas For Improvement

Areas For Improvement - Just a couple minor issues that were addressed quickly and efficiently.

Areas Of Satisfaction

Areas Of Satisfaction - Project manager was very pro active and communication was excellent through entire project.

Lead Source

Lead Source - Houzz

Additional Comments

Additional Comments - Very satisfied, would highly recommend.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - THe quality of the people who did the work.

Lead Source

Lead Source - Recommended by our son.