I had all of my windows and most of my doors installed in or around August 2005. I had many issues during installation, and finally got satisfaction when I emailed the owner of my concerns. The product I purchased carried a lifetime warranty on the glass. If any opening breaks, they fix it free of charge. I have been happy with the end result over the years, but I finally had a window on my French doors break. It has been a nightmare dealing with them to get this repaired. I contact them, they tell me they'll call me back and then they don't. I have had a piece of cardboard taped to my outside door for going on 3 weeks. I spoke with a Manager on Friday the 26th of June and was promised a call back on Monday. Once again Monday passed with no follow-up phone call. I am at my wit's end with this company!
payment was a mess, I check for payment was submitted twice to my bank and it took too long for a reimbursement with no real apology from the company!! I wrote a letter to company about this with no response.
Great service and we love all the Thompson Creek products
I've used them twice and I've been very happy with them both times.
They are the bomb! We have used them so many times for our entire home. They are the most professional company to provide home improvement and remodeling needs.
The work that was performed and the quality of materials was excellent. When there is a problem they don't want to accept responsibility.
The production team delivered exactly what the salesperson said they would. They were extremely professional, courteous, and timely. I am phasing into another set of windows because I was so happy with Thompson Creek Windows.
We used Thompson Creek several years ago for the upstairs windows in our home, so it made sense to finish the downstairs with their windows, as well. We are very pleased with the look and function of the windows, and the service was great especially during the pandemic when they offered virtual consultations. We had very little face-to-face contact and they accommodated social distancing protocols when needed.
Thompson Creek makes it very easy to buy quality windows and have them installed. This is the third time we have used TC and will again in the future if the need arises.
I will only buy windows from Thompson Creek Windows because they are beautiful and practical, and their team is personable, knowledgeable and capable of first-class work. Their cost is reasonable, too, which makes the experience an easy one for me to plan.
The gutters I just had installed were my Third time with Thompson Creek, I had windows and a patio door done previously. the quality and professionalism were only part of the reason why I came back for my gutters, and now I have the remainder of windows in my house ordered as well as a storm door. I would always recommend Thompson Creek .. You won't find better quality and also better people
They worked very fast. They started at 8:00 AM and finished at 4:00 PM, I was very pleased. They were excellent at picking up everything and I love the windows.
The installers that installed my windows and my drains and downspouts were very professional, dedicated, and did a beautiful job!
The most professsional company that I have dealt with. I have had multiple contractors at my home over the last year and no one compared to them they were quick and responsive.
They are great! They did all my windows and a storm door.
They are fantastic and I recommend them to all of my neighbors.
The initial meeting went swiftly with clear and thorough explanations of our options with fair pricing. The installers came early and finished ahead of time. Thompson Creek are true professionals through and through.
They are a very quality company. You can trust the work that they do.
We are very happy with the installation.
I was very impressed with the knowledge and the ease of communication with my sales rep. The installation crew was amazing as well! They were professional and fast! It was also raining when they did the install, and they worked through it like champs! I am thoroughly impressed with my windows and everything about Thompson Creek! Thanks to all!!!!
Love my new windows, and refer them to my daughter!
The mechanical quality of my sliding glass door was very good.
Thompson Creek Windows was very prompt and professional. They provided a great service.
They are a great company. They are very respectful of our property and belongings. The installation team was great.
I received great service from Thompson Creek Windows.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Thompson Creek Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys