I have mixed feelings about the service provided by this roofing company. The initial home visit was positive, the representative explained the product information and explained what needed to be done to solve my gutter issue. However, the follow up discussion with the sales rep. who was to initiate the order was very unpleasant. He was dismissive and inpatient and proceeded to tell me that he was cutting into his time with his family—but he is the one that returned my call at 4pm! His attitude conveyed that he was doing me a favor rather than providing a service for which I was paying A LOT of money for—this was unprofessional and unacceptable. Fast forward to the day of the service, a supervisor came to see the work due to some unforeseen issues that were not visible during the initial estimate. To make sure the additional project was done well the supervisor promised he would come and inspect the final work once the gutter installers had completed the job to make sure the issue had been addressed adequately, unfortunately, he never returned to inspect the work. This is an especially egregious oversight especially for customers who are physically unable to climb roofs to do their own inspection, this supervisor should have returned as promised to certify the work. I am still waiting.
They are a good company--very responsive. I think they've been challenged a little bit with the Coronavirus, but who hasn't?
We have done all our windows and recently replaced our old storm door with a new Thompson Creek door!
They did great work and I had a great experience.
They did a beautiful job. I am pleased.
They did a great job; it was perfect.
Reliable service and I have already recommended to family and friends
We really enjoyed working with Thompson Creek. They were on time, did a good job, and cleaned up nicely. I would give them the highest rating for everything. We had a great experience.
I'd recommend Thompson Creek to anybody. They did my windows, my floor, and my carpet. They did my back sliding glass door. Everything they've done for me has been outstanding.
Thompson Creek did a great job for us.
We were completely satisfied with the entire project. We had 3 different crews to come out as we had 3 different projects done, and each of the separate crews did an amazing job. My husband and I are overjoyed with our home.
Additional Comments - The window crew they were great when they came in the were very respectful the covered things that they suspected may get broken during installation. They were very respectful of our belongings. The siding crew was phenomenal. The gutter crew was very quick and efficient.
I like people who do good work, are on time and are considerate. Thompson Creek personnel met these standards
Additional Comments - I would recommend Thompson Creek and we will use their serves again
Project Supervisor Quality Assurance - High quality service. Very impressed
Additional Comments - Great windows great company great people
Project Supervisor Quality Assurance - professional and courteous, thanks!
Additional Comments - Everything with Thompson Creek has gone well.
Quality windows, but steep price
Project Supervisor Quality Assurance - My overall impression of the project supervisor was that he was a favorable match for the project that they were tasked to do.
Project Supervisor Quality Assurance - There was an issue with a component of my bay window which I think the project supervisor could have handled better.
Additional Comments - I'm really happy with the product.
Additional Comments - I would recommend you to my neighbors.
Additional Comments - The whole process was great, I thoroughly enjoyed the full experience. I highly recommend Thompson Creek!!!
I am very pleased with the work completed by Thompson Creek.
They provided excellent and professional service.
I have left several messages asking to repair my front window. I was told I would get a call back to set an appointment but still not repaired. My windows were installed Sept 17th. Please follow up to get the repair fixed.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Thompson Creek Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys