Our experience was great! The installers, Joseph and Christian, were very particular and respectful. I was very comfortable having them throughout my house and they were extremely professional. They were also very skilled!
SHS has completed three projects for me over the years. They have installed Hardie Siding, replaced a roo,f and painted my siding. All 3 jobs were completed professionally and I was very pleased with their work. I will definitely call them again for future work.
Southern Home Services, LLC came out in the middle of a tornado to put my plastic back up on my home.
Couldn't be more pleased with my association with SHS, from the owner, managers down to the workers, one and all polite, courteous, helpful, communicative and basically interested in delivering my ideals! The end product is beautiful and the process was efficient and relatively "easy". Thank you, SHS!
The reason we ended up choosing SHS was because of their approach. There was zero sales pressure, and they spent a lot of time with us answering all our questions and offering suggestions. Their team was very efficient with their work and the quality of the work was excellent. Very pleased with the company from start to finish.
I would've given them all fours throughout the survey, but in the course of the project, I asked one question via email. No one responded to that question. Other than that, everything was good. I have already recommended them to friends.
Workers did a professional job, courteous, and on time.
Christian Moon was very easy going, not at all pushy and had all the samples/colors to show my wife and I. He also gave a thorough explanation of the entire process. Would definitely recommend them to my family and friends.
High quality Company and work.
Our experience with SHS was great from start to finish. Already we have highly recommended SHS to many people as we are constantly having neighbors and friends ask who did the restoration of our house. People literally ring our doorbell weekly and ask us who did the work. We are very pleased with the SHS crew's communication skills, dedication, work ethic, attention to detail and quality of work. We love our final result.
My entire experience with Southern Home Services LLC from beginning to end was excellent. Sales rep, owner, project manager, crew made sure that I was pleased with the project in every detail. The crew and project manager were detail-oriented and took pride in their work on the project. They were knowledgable, professional, respectful, caring, and worked as if the project were their own, even to the tiniest measurement adjustment to make it perfect for them and me!
SHS was very professional. They delivered on all of their services in a very timely manner. I do feel that the project went very smoothly.
I just thought that they were fabulous. They were very professional and courteous. They went above and beyond the call of duty.
Sean was very professional and did what he said was going to do in a timely manner.
They make my house feel like it is a brand new home!!!
Southern Home Services exceeded my expectations throughout the entire process. Christian, my sales consultant, was extremely knowledgeable and thorough with his presentation. I felt he had my best interest in mind and never was pushy like some of his competitors. Travis, the project manager, was simply on point. Communication was top notch throughout the entire install process. When the siding install was complete, you could not tell at all that I had workers on site for 2 weeks. Finally, the owner called and personally thanked me for the business. If you are looking for James Hardie siding, save yourself lots of time and call Southern Home Services.
Very professional and quality workmanship. They did a fantastic job on our home. We always knew what was going on and are very happy with the communication that we received daily from the project manager (Travis). I would highly recommend SHS to anyone seeking an exterior renovation.
In my contact with them while I am out of state, everything went as planned. There were no issues that I know of. The project manager was in constant contact with me.
The project manager was great!
Every person from the salesman, the project manager, workers and Shawn were easy to work with and wanted to do what was needed and more specifically what I wanted. I am very pleased with the outcome of my project and would definitely recommend them.
In my business I regularly deal with construction, so I have the advantage of recognizing good contractors. SHS is definitely one of the "good ones." After discussing my home improvement project (new roof, new siding, new windows & door) with several firms, I selected SHS based on their reputation, the quality of several completed jobs I visited, and especially the professionalism & attention shown by SHS owner Shawn Kalgren. I'm very pleased with the work (and in fact have already had SHS back for some additional work) and the price/value I received. Highly recommended.
SHS crew is hard working, timely and efficient. Travis, project manager, ensured all went well and communicated progress in a timely manner. Great job.
I would recommend them to anyone!
We were very pleased with the company from the beginning to the end. We were very happy with the office staff and everyone that came to our home. The roof looks great.
Excellent service. It was top notch.
Great work! Very professional ! AWESOME JOB!
The work crew was fast and super-efficient. I went from a leaky roof to a new one in just two and a half days.
Southern Home Services was often slow to communicate, and generally did not seem to have my satisfaction in mind as they performed their work. The site was routinely left in a dirty manner, and many of my personal items on the property were damaged or broken. The original time estimate from the project manager to complete the project was within one week (day for the roof, 2-3 days for siding), but the actual completion stretched longer than one month of work. Because of an error by their crew, my home was without power for 5 days, which caused hundreds of dollars of food to spoil in my refrigerator plus the added expense of hotel. The owner of SHS originally offered to pay for these items and "make everything right", but that did not happen in the end which was a perfect illustration of my dealing with the company. I would definitely not recommend using this company.
Southern Home Services replaced my siding. They were very courteous, on time and stayed within the estimate for the project. A very professional company with good service and quality.
I appreciated Sean's willingness to work with me. The crew was great. Their craftsmanship was magnificent. I would definitely use Southern Home Services.
I was extremely fortunate to have this group of perfectionists work on my home. Complete professionals doing outstanding work. I could not be more satisfied.
I would not hesitate to strongly recommend Southern Home Services, LLC to friends and family. They were extremely professional and did a wonderful job.
As an architect I have worked with hundreds of contractors in the past forty years and SHS stands out for the level of professionalism and quality of work. From the initial review of the scope of work to the final close out walk through inspection they demonstrated a commitment to getting it right. They bring experience, problem solving, and high standards to a project. You cannot ask for more than that.
They are excellent and professional. I would gladly have them do additional work at my home should that need arrive.
Recognized Excellence - The painters are here this morning finishing my deck, which was an add on project. Everyone has been great.
Southern Home Services had a quick response time, very friendly employees, and did exceptional work! We highly recommend them!
We were very pleased with the work and would not hesitate to recommend them.
I've used SHS several times on multiple occasions: 4 different roofing projects, sunlight installation, sun room restructure\remodeling, and a large siding project. They do quality work, are always honest, prompt, professional, clean and courteous and have competitive pricing. They will continue to be my first and only call for any construction projects!
We are very satisfied with the work that was done.
I was very happy with the outcome.
From our very first meeting, Shawn gave us great peace of mind about completing a whole house exterior make-over. He has an eye for aesthetics and design, answered all my questions and provided a very thorough estimate with no sales pressure. The construction crew was highly skilled, professional, and courteous. We are so happy we hired SHS!
We've used Southern Home Services for several projects over the years. We have always been pleased with their professionalism, responsiveness, and the quality of their work.
Our experience with Southern Home Services was exceptional. Our project consisted of Hardie siding, windows, gutters and painting. Workmanship excellent, communication with Project Manager excellent, crew pleasant and professional, worksite cleaned up nightly. No hidden costs - all problem areas were shown to us and discussed before repair. At the last minute, we decided to add some decorative features, and SHS handled our requests promptly.
I liked everything that they did. The quality was outstanding. They kept the house and yard clean. The materials and workmanship, along with the recommended products, were very good. I liked everything that they did and I would recommend Southern Home Services highly to anyone.
From the beginning to end, Southern Home Services handled efficiently and in a professional manner. Any concerns we had were addressed immediately, and we would recommend them to anyone.
My wife and I are very satisfied with Southern Home Services. They responded to all of our needs and when problems did arise the project manager responded and immediately corrected and improved the situation. We would definitely use Southern Home Services again.
Areas Of Satisfaction - Good product and installation done to Hardie standards, professionalism and daily clean-up.
Areas Of Satisfaction - I was most satisfied with the workmanship.
Concern For Needs - Shawn was very professional and he was able to meet all of our roofing needs.
Quality: Workmanship/Materials/Crew - The materials were exactly what we selected and the workmanship exceeded our expectations. Also, our neighbor saw the crew as they did the roof and he commented stating that they did an excellent job and that the roof looks great.
Likely To Recommend - I would most certainly recommend Southern Home Services to a friend and even to a stranger if necessary.
Areas Of Satisfaction - All areas, customer service (I'm very big on service) and the quality of work.
Additional Comments - I went to the NC licensed contractors site and saw that Southern Home Services had a current contractor's license. I then went to the NC Secretary of State site also and confirmed that there was an active business license in addition to visiting BBB and everything checked out. In addition after they came and completed the quote they provided references and everyone of them said the same thing, that they did a great job and the clean up was well also. Also, was a very small miscommunication that caused us to also get a new roof on our screen porch.(long story) But Rob contacted Shawn and once it was straightened out on their end we also received a new roof on the screen porch at no additional cost (that just speaks to the integrity of Southern Homes).When we purchase our second home and it happened to need a new roof, we would hands down use Souther Homes Services LLC. Thank you for a job well done.
Additional Comments - Good professional people! I am not just a satisfied homeowner, but have been involved in construction for over 30 years so I KNOW Quality workmanship when I see it!
Areas Of Satisfaction - Exceeded all expectations, were honest and we felt like they wanted to keep us as customers for future projects.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Southern Home Services, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys