We used Southern Home Services for a complete replacement of all exterior siding and trim with James Hardie fiber cement products and they did an amazing job. Christian, the salesman, was very detailed and a pleasure to work with. Travis is an awesome project manager and kept the job on schedule and running smoothly. He was always available to answer questions and address concerns from start to finish. The crew was always on time, super friendly and easy to communicate with. SHS does great work. They are completely dependable and I would not hesitate to recommend them to everyone.
Their workmanship was great. The crew was very courteous and kind. The job site was clean.
Areas Of Satisfaction - The install crew. They were very kind and informative.
Areas Of Satisfaction - working with me on finances and letting me know approximate time frame for projects. (Had about 3 projects that needed to be done).
Current Referrals - several friends and neighbors have commented on the professional work and a friend in the construction business commented on the quality of work,
Recognized Excellence - The crews that did the work.
Additional Comments - Travis Sims and Christian Moon were very helpful.
Areas For Improvement - They did not fall short of any of the expectations I use.
Areas Of Satisfaction - I was satisfied most with the change of orders and the unexpected things. They were very reasonable.
Recognized Excellence - The crew foreman was fantastic!
Recognized Excellence - The team of Jose Carpio and Hugo Garcia, they were very knowledgeable and represented your company well. I could not have asked for any better craftsmen.
Areas Of Satisfaction - The craftmanship of all the workers.
Referral - I have already given your information to some of the neighbors. A sign in my yard I think could have been a benefit for SHS since all neighbors come past my house to enter and exit the community.
Additional Comments - This was a positive experience and I am so very glad your company could do all the exterior updates in this project.
Recognized Excellence - Owner, Estimator and Crew all performed perfectly.
Areas Of Satisfaction - On time, Clear Communication, No surprises.
Areas Of Satisfaction - Work looks great
The crew was on time and worked steadily even in 90-degree heat. They only stopped for lunch and kept going again until the evening. They were friendly, professional, and they knew how to do their job. The supervisor of the worksite was very good and helped with any problems that arose.
Areas Of Satisfaction - I was most satisfied with the workmanship and the workers. I liked their work ethic, it matched mine.
Recognized Excellence - I would like to recognize John Cruz, Jairo, Juan Ramos, Geozaonni Aguolar, Edgar Qvevas, Lorenzo Paz, and Moises Ventura. Jairo was in charge of the work crew. He was very professional, helpful, and knows his stuff.
Additional Comments - Everyone was really good to us. We got the job done and it looks fabulous.
They coordinated well and the subcontractor that actually did the work was very hard working and did a good job.
SHS did a wonderful job on siding and window project on our home. From the first consultation to completion we were in good hands. Professional and friendly team that did a great job!
We had an excellent experience with Southern Home Services. We would highly recommend this company for your next project!
The Project Manager would not communicate, would not return calls/texts for days. The work crew installed the wrong brick molding so the window screens wouldn’t install, then drove off telling nobody. Flashing was installed backwards so some was white, some was off white. There was no project ending walkthrough, just an invoice.An altogether terrible experience.
We had SHS do new siding, new windows, shutters and carpentry. They were cost-effective, high quality and dependable. Coul not recommend them more highly.
Our experience was great! The installers, Joseph and Christian, were very particular and respectful. I was very comfortable having them throughout my house and they were extremely professional. They were also very skilled!
SHS has completed three projects for me over the years. They have installed Hardie Siding, replaced a roo,f and painted my siding. All 3 jobs were completed professionally and I was very pleased with their work. I will definitely call them again for future work.
Southern Home Services, LLC came out in the middle of a tornado to put my plastic back up on my home.
Couldn't be more pleased with my association with SHS, from the owner, managers down to the workers, one and all polite, courteous, helpful, communicative and basically interested in delivering my ideals! The end product is beautiful and the process was efficient and relatively "easy". Thank you, SHS!
The reason we ended up choosing SHS was because of their approach. There was zero sales pressure, and they spent a lot of time with us answering all our questions and offering suggestions. Their team was very efficient with their work and the quality of the work was excellent. Very pleased with the company from start to finish.
I would've given them all fours throughout the survey, but in the course of the project, I asked one question via email. No one responded to that question. Other than that, everything was good. I have already recommended them to friends.
Workers did a professional job, courteous, and on time.
Christian Moon was very easy going, not at all pushy and had all the samples/colors to show my wife and I. He also gave a thorough explanation of the entire process. Would definitely recommend them to my family and friends.
High quality Company and work.
Our experience with SHS was great from start to finish. Already we have highly recommended SHS to many people as we are constantly having neighbors and friends ask who did the restoration of our house. People literally ring our doorbell weekly and ask us who did the work. We are very pleased with the SHS crew's communication skills, dedication, work ethic, attention to detail and quality of work. We love our final result.
My entire experience with Southern Home Services LLC from beginning to end was excellent. Sales rep, owner, project manager, crew made sure that I was pleased with the project in every detail. The crew and project manager were detail-oriented and took pride in their work on the project. They were knowledgable, professional, respectful, caring, and worked as if the project were their own, even to the tiniest measurement adjustment to make it perfect for them and me!
SHS was very professional. They delivered on all of their services in a very timely manner. I do feel that the project went very smoothly.
I just thought that they were fabulous. They were very professional and courteous. They went above and beyond the call of duty.
Sean was very professional and did what he said was going to do in a timely manner.
They make my house feel like it is a brand new home!!!
Southern Home Services exceeded my expectations throughout the entire process. Christian, my sales consultant, was extremely knowledgeable and thorough with his presentation. I felt he had my best interest in mind and never was pushy like some of his competitors. Travis, the project manager, was simply on point. Communication was top notch throughout the entire install process. When the siding install was complete, you could not tell at all that I had workers on site for 2 weeks. Finally, the owner called and personally thanked me for the business. If you are looking for James Hardie siding, save yourself lots of time and call Southern Home Services.
Very professional and quality workmanship. They did a fantastic job on our home. We always knew what was going on and are very happy with the communication that we received daily from the project manager (Travis). I would highly recommend SHS to anyone seeking an exterior renovation.
In my contact with them while I am out of state, everything went as planned. There were no issues that I know of. The project manager was in constant contact with me.
The project manager was great!
Every person from the salesman, the project manager, workers and Shawn were easy to work with and wanted to do what was needed and more specifically what I wanted. I am very pleased with the outcome of my project and would definitely recommend them.
In my business I regularly deal with construction, so I have the advantage of recognizing good contractors. SHS is definitely one of the "good ones." After discussing my home improvement project (new roof, new siding, new windows & door) with several firms, I selected SHS based on their reputation, the quality of several completed jobs I visited, and especially the professionalism & attention shown by SHS owner Shawn Kalgren. I'm very pleased with the work (and in fact have already had SHS back for some additional work) and the price/value I received. Highly recommended.
SHS crew is hard working, timely and efficient. Travis, project manager, ensured all went well and communicated progress in a timely manner. Great job.
I would recommend them to anyone!
We were very pleased with the company from the beginning to the end. We were very happy with the office staff and everyone that came to our home. The roof looks great.
Excellent service. It was top notch.
Great work! Very professional ! AWESOME JOB!
The work crew was fast and super-efficient. I went from a leaky roof to a new one in just two and a half days.
Southern Home Services was often slow to communicate, and generally did not seem to have my satisfaction in mind as they performed their work. The site was routinely left in a dirty manner, and many of my personal items on the property were damaged or broken. The original time estimate from the project manager to complete the project was within one week (day for the roof, 2-3 days for siding), but the actual completion stretched longer than one month of work. Because of an error by their crew, my home was without power for 5 days, which caused hundreds of dollars of food to spoil in my refrigerator plus the added expense of hotel. The owner of SHS originally offered to pay for these items and "make everything right", but that did not happen in the end which was a perfect illustration of my dealing with the company. I would definitely not recommend using this company.
Southern Home Services replaced my siding. They were very courteous, on time and stayed within the estimate for the project. A very professional company with good service and quality.
I appreciated Sean's willingness to work with me. The crew was great. Their craftsmanship was magnificent. I would definitely use Southern Home Services.
I was extremely fortunate to have this group of perfectionists work on my home. Complete professionals doing outstanding work. I could not be more satisfied.
I would not hesitate to strongly recommend Southern Home Services, LLC to friends and family. They were extremely professional and did a wonderful job.
As an architect I have worked with hundreds of contractors in the past forty years and SHS stands out for the level of professionalism and quality of work. From the initial review of the scope of work to the final close out walk through inspection they demonstrated a commitment to getting it right. They bring experience, problem solving, and high standards to a project. You cannot ask for more than that.
They are excellent and professional. I would gladly have them do additional work at my home should that need arrive.
Recognized Excellence - The painters are here this morning finishing my deck, which was an add on project. Everyone has been great.
Southern Home Services had a quick response time, very friendly employees, and did exceptional work! We highly recommend them!
We were very pleased with the work and would not hesitate to recommend them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Southern Home Services, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys