They did excellent work and were very courteous.
The rating "strongly agree" doesn't begin to reflect the positive experience we have had working with Clothes Call for the past 4 months. Every aspect of their service has been far beyond expectations. All of the staff are professional, kind and prompt. The quality of the dry cleaning and pressing surpasses anything we've ever experienced. Everyone has truly gone the extra mile numerous times when we've needed assistance on short notice. Outstanding!
The Cloths Call people were prompt and professional at a time our family was experiencing severe stress because of a house fire.
Clothes Call provided excellent customer service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Clothes Call as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys