They were fantastic and far more knowledgable than their competitors and their selection of products was better, too. The salesperson was fantastic and did not push us to buy anything. He actually listened to us. The crew that came out was very careful with our house. I have no complaints and I can't imagine anyone doing a better job than Bath Planet.
Likely To Recommend - We already have! They were fantastic and far more knowledgable than their competitors and their selection of products was better, too. The salesperson was fantastic and did not push us to buy anything. He actually listened to us. The crew that came out was very careful with our house. I have no complaints and I can't imagine anyone doing a better job than Bath Planet.
Areas Of Satisfaction - I was most satisfied with the salesperson since he knew everything about it and anticipated our questions.
Recognized Excellence - I would like to recognize the Joel, the salesperson, for his exceptional service.
Personal Message - You all are fanatics and literally the best. Keep at it!
Areas Of Satisfaction - They all did a beautiful job! Very happy!
Additional Comments - They did well.
Areas Of Satisfaction - I was most satisfied with the high quality of their work.
Recognized Excellence - I would like to recognize the guy who did the install. He was excellent. He was working on his own most of the time.
Personal Message - Continue the good work.
Problem Resolution - I had one issue, I felt like they didn't think it was an issue. It got fixed, so I was happy.
Additional Comments - It's a good feeling not to ever have to worry about that bathroom again.
Areas Of Satisfaction - The installer answered all of our extra questions we had in a very nice way. He was professional, very personable and customer orientated. I enjoyed him doing the installation.
Areas Of Satisfaction - With the outcome of the shower. I just love it.
Personal Message - I was very pleased with the workmanship. And the also the salesman, he was very knowledgeable and gave my nice choices to choose from. Also the installers did a really good job. The workmanship is really nice.
Areas Of Satisfaction - I was most satisfied with the work, it is perfect. We had one small problem and they took care of it immediately.
Personal Message - You have wonderful employees that are very prompt and do a good job. They are real professional and it was just a great experience, I never had any doubts.
Additional Comments - I will highly recommend Bath Planet.
Areas Of Satisfaction - The salesperson was clear and thorough without being pushy. We were quoted a price that was good for 30 days and during that period there was a death in the family so we didn't call to proceed until the 30 days had lapsed but the original price was honored. From sales to installation everything was easy!
Recognized Excellence - Our sales person was exceptional. The best communication and conscientious about our time.
Personal Message - Thank you for making doing business so easy. We have struggled to find quality contractors for other work at our home and from start to end this was a no hassle project! We love the new shower!
Personal Message - We appreciate their work. The staff was great and we would use them again.
Areas Of Satisfaction - I was most satisfied with the fact that Bath Planet had a Christian outlook. I was impressed with the young man that came to talk to us about it. I could tell he was faith based, and I appreciated that. When talking with the installer, the pastor's wife was impressed with his faith as well.
Recognized Excellence - I would like to recognize the salesman for his exceptional service.
Personal Message - I would like to let the owners of Bath Planet know that they have fine people working for them.
Areas Of Satisfaction - In all areas, they were really good. The product was good. The price was good.
Personal Message - A job well done. I would highly recommended them.
Areas Of Satisfaction - I was most satisfied that the installers were very professional and very friendly. Every step they took exceeded my expectations.
Personal Message - I feel lucky I came across a mention of them or in an ad that led me to talk to the people and get a quote and use them. I hear that they don't have heavy advertising and I was not aware of their name. Even though the area I moved from they have a display at a big indoor/outdoor market, I'm not the kind of person that frequents those places. I am very pleased with the final product and work and would definitely recommend them if anyone were to ask me. I can't think of a higher praise. Every step of the way was outstanding!
Areas Of Satisfaction - I was most satisfied with the installation.
Personal Message - Do everything you can to keep the young man that installed it, he was very good, very nice, kept everything clean and was one of the most excellent workers that I've ever had do work for me.
Areas Of Satisfaction - I was most satisfied with the sales and the installation. The installers were very knowledgeable and clean. The sales representative was very knowledgeable.
Additional Comments - They did a great job! We are very pleased.
Areas Of Satisfaction - I was most satisfied with the installation process because we were going through a difficult week and they were very understanding and nice. We really appreciated that.
Recognized Excellence - I would recognize the installer for exceptional service.
Areas Of Satisfaction - I was most satisfied with the high quality product, it is stronger than fiberglass.
Recognized Excellence - I would like to recognize Bill for his exceptional service. He did a good job. He coordinated all of the project and once he knew what was happening he communicated with us.
Personal Message - The only message that I have for the owners is that everybody did a good job and the workmanship was great. Everything went perfect.
Recognized Excellence - Everybody was great from beginning to end.
Areas Of Satisfaction - I was most satisfied with the workmanship.
Recognized Excellence - I would like to recognize everyone, they did a great job.
Improvement Suggestion - I have no suggestions, they are wonderful.
Improvement Suggestion - They did a great job on the bathroom and we are highly satisfied with it.
Areas Of Satisfaction - I was most satisfied with the installation.
Recognized Excellence - I would recognize the installer for exceptional service. He was really thorough and would point things out to me.
Areas Of Satisfaction - I was most satisfied with the end product. It exceeded my expectations.
Personal Message - Thank you for doing a good job, we will refer you if the opportunity comes!
Problem Resolution - They were fantastic! From the sales to the staff, to the young lady that answered the phone - they were all fantastic! The young lady that answered the phones was helpful, polite and professional. everybody that I dealt with showed that they cared. The owner himself was just a very professional, polite and caring individual.
Installation Crew Punctuality - The two gentleman showed up right on time, both days.
Quality Of Materials - I am more than satisfied!
Installation Crew Cleanliness On - They were incredible. It was spotless. They were great.
Areas Of Satisfaction - I am most satisfied that the end result was miraculous. The extent of the quality was beyond my expectation. Again the staff all the way around (installers, office personal, owner, and sales person) were all consistently professional, polite, and thorough.
Current Referrals - I will continue to sell the benefits of working with Bath Planet.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bath Planet of Northeast Ohio & Erie as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys