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Team that came out to provide estimate was very professional (A+) but we haven't moved forward with the reno because it is so expensive (need to save up) so hard to review all services.
They are a reputable company and do good work!
Recognized Excellence - Everyone who performed the duties and people I spoke with to get things set up were cooperative. They did a good job.
Areas Of Satisfaction - They got things done in a timely manner.
Additional Comments - I thank them for the work they did. I would definitely keep them in mind if any of our members need roofing work done.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wagner Roofing Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys