I would recommend Under The Sun Improvements. I bought a hybrid pool which is buried 33'' in the ground. The job was done well and in a timely manner.
Jim Hughes; Steve
Communication and orofessionalism
it was good.
Unfortunately, with the pool, the corner lining came off. I have to call and tell them that the corner lining came off.
The lining came off. I have been meaning to call them to tell to come back to fix it.
I would say everything other than the corner lining.
All of the crews did a great job.
Everything went as planned.
Everything met the expectations that we had.
It was poor service from the get go.
All crews where very respectful and worked diligently the entire time at the job site. Even when the weather was challenging everyone worked together to accomplish all goals in a timley manner.
We really didn't discuss a scheduule, that being said providing a timeline of events or things to do could be helpful.
Jim Hughes and his installation team were great, and followed up constantly.
Jim stayed in touch and was always available for any questions I had.
Jim was excellent in communicating with us and getting the job done efficiently and successfully!
Complete professionals from the sale to completion!
More communication is necessary. We were not informed when the first materials were delivered (filter, ladder, hoses, etc.) and there was breakdown of communication between the salesman and the installers as to what was agreed upon and what needed to be done.
Everyone involved (minus the delivery of the walls personnel) were excellent to work with.
Delivery of materials needs major improvement. The pool walls were delivered by a company that did not have a hand truck so they had to open the pallet and proceeded to stack the walls standing up against my driveway retaining wall which is stone. The walls then had to be moved to location for the pool and were found to be damaged. Jim had to get us the touch up paint to cover all the areas where the paint was scratched off.
We are satisfied with our pool and have been enjoying it all summer long.
They fell short in the installer not coming back to fix that one thing.
I was satisfied with the knowledgeability with the guy that came here.
I would like to recognize Jim.
They keep the area clean and hauled away all materials
Product is nice
The salesman was knowledgable and responsive however the room was not insulated as promised and when it snowed outside, it also snowed inside. Poor workmanship. Not responsive to complaints that work was not done correctly. We had to fix the problems ourselves. Overall disappointed in the workmanship but love the room.
during the sales process, the salesman was very responsive
The excavating was the most satisfying.
Jim should be recognized for his exceptional service.
I was most satisfied with the way that they delivered the product and that it was done earlier than anticipated.
I would refer them if I know of anyone who is wanting a pool.
I would recommend them to do anyone. I thought they were courteous and professional and the work was done in the proper time.
I was most satisfied after the installation as they were very quick in answering any questions I had.
I would like to recognize the whole team. They were all really on the ball.
I was most satisfied that the representative made it very quick and easy to do business and everything was handled very timely.
We are very impressed and satisfied by the quality of our hybrid pool and how quick the installation was .
He was very responsive. You should use him without hesitation. There are a lot of pool companies where you have to deal with their corporate offices, but with Under The Sun, you are actually dealing with the owner. He supports you through the process. He is there when you have questions or concerns to address them. You can tell that he loves pools.
I am most satisfied with his ability to respond to unexpected challenges. You could tell this wasn't his first time. Plans don't always go perfectly, but his adaptability was great.
The owner Jim. Also, his wife, who put up with a lot of away time.
It was very satisfactory. They did a great job. They were prompt, and they kept the yard nice and clean. Our salesman was very prompt, and he follow up with us.
They did a great job.
The installation went really well. I was really surprised. They were in and out in 5 days, which was really nice.
James Hughes, the salesman, really followed up the whole time the crew was working, and even afterwards.
Outstanding work! Highly recommended! All crew members were knowledgeable and fantastic!
They should follow up with customer complaints even after the installation is complete.
They did a pretty good job getting it done in a timely manner.
I would monitor them more.
I was most satisfied with the design.
Jim was good and tried his best.
I was satisfied with the whole process, it was done well from start to finish.
I would like to recognize Jim, Steve, and his crew that did the work.