Areas For Improvement - They fell short in the installer not coming back to fix that one thing.
Areas Of Satisfaction - I was satisfied with the knowledgeability with the guy that came here.
Recognized Excellence - I would like to recognize Jim.
They were not able to complete the job in a timely manner.
Recognized Excellence - Maybe Nick, he's the only one I know.
Areas Of Satisfaction - The quality of work.
The sunroom we purchased turned out exactly the way we thought it would be.
Sales Knowledge - Jim was very helpful with getting permits and answering any questions we had.
Recognized Excellence - Nick and crew from Romano Contracting ( builders of sunroom) were great. Neat, polite and very helpful with a problem we had durning the construction of the sunroom
Additional Comments - The only thing is if your planning on building a sunroom start early spring because it takes a couple of months from start to finish and you won't have to contend with bad weather holding the project up
Recognized Excellence - Both Nick and Jim were both very professional and helpful throughout the course of the project.
Areas For Improvement - When we first planned the project, we asked if there was any chance that it could be completed by Christmas. We were told they would try, which is definitely not a guarantee. But they didn’t start until after New Years. So that was a minor frustration amongst a pile of great service and craftsmanship.
Areas Of Satisfaction - They had to do work inside my home and I wouldn’t have even known they were inside. The house was immaculate despite carpentry and sanding being performed right next to my dining room table.
Additional Comments - Jim was phenomenal, however Nick went above and beyond all expectations. Constant communication, feedback, answers to my questions and questions of his own where he wanted to ensure satisfaction.
I would recommend Under The Sun Improvements. I bought a hybrid pool which is buried 33'' in the ground. The job was done well and in a timely manner.
Communication - Jim and Nick were easily accessible when needed.
Quality Of Materials - The pool is beyond the quality of any other product for an above ground. I had no reservations about putting this pool in the ground, its material is that of an in ground pool. Other companies will bury any above ground pool but do your research, this is the Northeast.
Problem Resolution - Jim made time to come to my home and help me winterize my pool for the first closing of the season.
Value - We got four estimates from local pool companies, Under The Sun's prices where in the middle but products where much better than others.
Recognized Excellence - Both Jim and Nick were easy to work with and knowledgable.
Design - With some reflection, I think planning for the site itself could improve, such as grading and drainage needs. I'm not sure if computer software or someone with landscape design experience may help. As the ground settles around my pool its difficult to see the whole project finished. The planning of the depth of the pool should have been discussed more thoroughly to ensure smooth completion of the entire site, not just the pool. There is lots of planning to do when undertaking a project that will result in multiple projects other than just the pool.
Schedule - Weather permitting
Recognized Excellence - Jim Hughes; Steve
Areas Of Satisfaction - Communication and orofessionalism
Clean - it was good.
Communication - Unfortunately, with the pool, the corner lining came off. I have to call and tell them that the corner lining came off.
Quality Of Materials - The lining came off. I have been meaning to call them to tell to come back to fix it.
Areas Of Satisfaction - I would say everything other than the corner lining.
Recognized Excellence - All of the crews did a great job.
Areas For Improvement - Everything went as planned.
Areas Of Satisfaction - Everything met the expectations that we had.
It was poor service from the get go.
Recognized Excellence - Jim
Areas Of Satisfaction - All crews where very respectful and worked diligently the entire time at the job site. Even when the weather was challenging everyone worked together to accomplish all goals in a timley manner.
Schedule - We really didn't discuss a scheduule, that being said providing a timeline of events or things to do could be helpful.
Recognized Excellence - Jim Hughes and his installation team were great, and followed up constantly.
Areas Of Satisfaction - Jim stayed in touch and was always available for any questions I had.
Recognized Excellence - Jim was excellent in communicating with us and getting the job done efficiently and successfully!
Recognized Excellence - Complete professionals from the sale to completion!
Communication - More communication is necessary. We were not informed when the first materials were delivered (filter, ladder, hoses, etc.) and there was breakdown of communication between the salesman and the installers as to what was agreed upon and what needed to be done.
Recognized Excellence - Everyone involved (minus the delivery of the walls personnel) were excellent to work with.
Areas For Improvement - Delivery of materials needs major improvement. The pool walls were delivered by a company that did not have a hand truck so they had to open the pallet and proceeded to stack the walls standing up against my driveway retaining wall which is stone. The walls then had to be moved to location for the pool and were found to be damaged. Jim had to get us the touch up paint to cover all the areas where the paint was scratched off.
Areas Of Satisfaction - We are satisfied with our pool and have been enjoying it all summer long.
Areas Of Satisfaction - They keep the area clean and hauled away all materials
Areas Of Satisfaction - Product is nice
The salesman was knowledgable and responsive however the room was not insulated as promised and when it snowed outside, it also snowed inside. Poor workmanship. Not responsive to complaints that work was not done correctly. We had to fix the problems ourselves. Overall disappointed in the workmanship but love the room.
Areas Of Satisfaction - during the sales process, the salesman was very responsive
Areas Of Satisfaction - The excavating was the most satisfying.
Recognized Excellence - Jim should be recognized for his exceptional service.
Areas Of Satisfaction - I was most satisfied with the way that they delivered the product and that it was done earlier than anticipated.
Current Referrals - I would refer them if I know of anyone who is wanting a pool.
I would recommend them to do anyone. I thought they were courteous and professional and the work was done in the proper time.
Areas Of Satisfaction - I was most satisfied after the installation as they were very quick in answering any questions I had.
Recognized Excellence - I would like to recognize the whole team. They were all really on the ball.
Areas Of Satisfaction - I was most satisfied that the representative made it very quick and easy to do business and everything was handled very timely.
Areas Of Satisfaction - We are very impressed and satisfied by the quality of our hybrid pool and how quick the installation was .
He was very responsive. You should use him without hesitation. There are a lot of pool companies where you have to deal with their corporate offices, but with Under The Sun, you are actually dealing with the owner. He supports you through the process. He is there when you have questions or concerns to address them. You can tell that he loves pools.
Areas Of Satisfaction - I am most satisfied with his ability to respond to unexpected challenges. You could tell this wasn't his first time. Plans don't always go perfectly, but his adaptability was great.
Recognized Excellence - The owner Jim. Also, his wife, who put up with a lot of away time.
It was very satisfactory. They did a great job. They were prompt, and they kept the yard nice and clean. Our salesman was very prompt, and he follow up with us.
Areas For Improvement - They did a great job.
Areas Of Satisfaction - The installation went really well. I was really surprised. They were in and out in 5 days, which was really nice.
Recognized Excellence - James Hughes, the salesman, really followed up the whole time the crew was working, and even afterwards.
Outstanding work! Highly recommended! All crew members were knowledgeable and fantastic!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Under The Sun Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys