Under The Sun Improvements

Areas Of Satisfaction

Product is nice

The salesman was knowledgable and responsive however the room was not insulated as promised and when it snowed outside, it also snowed inside. Poor workmanship. Not responsive to complaints that work was not done correctly. We had to fix the problems ourselves. Overall disappointed in the workmanship but love the room.

Recognized Excellence

Jim should be recognized for his exceptional service.

Areas Of Satisfaction

I was most satisfied with the way that they delivered the product and that it was done earlier than anticipated.

I would recommend them to do anyone. I thought they were courteous and professional and the work was done in the proper time.

Areas Of Satisfaction

We are very impressed and satisfied by the quality of our hybrid pool and how quick the installation was .

He was very responsive. You should use him without hesitation. There are a lot of pool companies where you have to deal with their corporate offices, but with Under The Sun, you are actually dealing with the owner. He supports you through the process. He is there when you have questions or concerns to address them. You can tell that he loves pools.

Areas Of Satisfaction

I am most satisfied with his ability to respond to unexpected challenges. You could tell this wasn't his first time. Plans don't always go perfectly, but his adaptability was great.

It was very satisfactory. They did a great job. They were prompt, and they kept the yard nice and clean. Our salesman was very prompt, and he follow up with us.

Outstanding work! Highly recommended! All crew members were knowledgeable and fantastic!

They should follow up with customer complaints even after the installation is complete.

I would monitor them more.

Thank you to all! We are enjoying our sun room each and every day.

Recognized Excellence

The entire team was terrific !

Areas For Improvement

They fell short of my expectations because they couldn't get the pool in ground so we have to have it completely above ground. They could have tried a little harder.

Areas Of Satisfaction

I was most satisfied that the whole process was pretty easy and quick. They did what they told me they were going to do.

Recognized Excellence

James was great.

Work Done Right

The liner was not measured correctly the first time so they had to re-do it.

Schedule

This is tied to the liner not being measured correctly the first time.

Areas Of Satisfaction

The communication via the company was very good. When there was an issue, they addressed it right away.

Recognized Excellence

The liner installers were very professional.

Jim and the staff were very helpful even on a few problems we had. He made me and my family feel comfortable. They went above and beyond in everything they did.

Clean & Safe

It was kept safe but there was some stuff they left around. They cleaned up at the end.

Value

They did a very nice job.

Areas Of Satisfaction

The whole situation was satisfactory. Jim stayed with us for two and half hours on a Sunday. He made us feel comfortable and gave us every option under the sun. If there were issues, he let us know we'd get through it. Even after it was done, they came back and called to check on us. I'm hoping after I get my patios in, I'll be on their website.

Current Referrals

I don't know anyone but I have given his name out a few times. I know he went to my brother's house and gave him an estimate.

Recognized Excellence

I would recognize everyone from start to finish. Steve who was part of the install crew always kept me posted and sent me pictures daily. Jim kept in touch with me and let me know of any issues. Steve was my main contact, though.

The best pool company ever! Great work, friendly, and very professional. Their knowledge is incredible and they are willing to share their knowledge. A huge Thank you to them!

Areas For Improvement

None

Areas Of Satisfaction

With everything. They did things so well, it's hard to choose a specific one.

Current Referrals

I tell everyone when asked about the pool.

Recognized Excellence

Everyone did a remarkable job. Everyone deserves recognition.