Under The Sun Improvements

Clean

it was good.

Communication

Unfortunately, with the pool, the corner lining came off. I have to call and tell them that the corner lining came off.

Quality Of Materials

The lining came off. I have been meaning to call them to tell to​ come back to fix it.

Areas Of Satisfaction

I would say everything other than the corner lining.

Recognized Excellence

All of the crews did a great job.

Areas For Improvement

Everything went as planned.

Areas Of Satisfaction

Everything met the expectations that we had.

It was poor service from the get go.

Recognized Excellence

Jim

Areas Of Satisfaction

All crews where very respectful and worked diligently the entire time at the job site. Even when the weather was challenging everyone worked together to accomplish all goals in a timley manner.

Schedule

We really didn't discuss a scheduule, that being said providing a timeline of events or things to do could be helpful.

Recognized Excellence

Jim Hughes and his installation team were great, and followed up constantly.

Areas Of Satisfaction

Jim stayed in touch and was always available for any questions I had.

Recognized Excellence

Jim was excellent in communicating with us and getting the job done efficiently and successfully!

Recognized Excellence

Complete professionals from the sale to completion!

Communication

More communication is necessary. We were not informed when the first materials were delivered (filter, ladder, hoses, etc.) and there was breakdown of communication between the salesman and the installers as to what was agreed upon and what needed to be done.

Recognized Excellence

Everyone involved (minus the delivery of the walls personnel) were excellent to work with.

Areas For Improvement

Delivery of materials needs major improvement. The pool walls were delivered by a company that did not have a hand truck so they had to open the pallet and proceeded to stack the walls standing up against my driveway retaining wall which is stone. The walls then had to be moved to location for the pool and were found to be damaged. Jim had to get us the touch up paint to cover all the areas where the paint was scratched off.

Areas Of Satisfaction

We are satisfied with our pool and have been enjoying it all summer long.

Areas For Improvement

They fell short in the installer not coming back to fix that one thing.

Areas Of Satisfaction

I was satisfied with the knowledgeability with the guy that came here.

Recognized Excellence

I would like to recognize Jim.

Areas Of Satisfaction

They keep the area clean and hauled away all materials

Areas Of Satisfaction

Product is nice

The salesman was knowledgable and responsive however the room was not insulated as promised and when it snowed outside, it also snowed inside. Poor workmanship. Not responsive to complaints that work was not done correctly. We had to fix the problems ourselves. Overall disappointed in the workmanship but love the room.

Areas Of Satisfaction

The excavating was the most satisfying.

Recognized Excellence

Jim should be recognized for his exceptional service.

Areas Of Satisfaction

I was most satisfied with the way that they delivered the product and that it was done earlier than anticipated.

Current Referrals

I would refer them if I know of anyone who is wanting a pool.

I would recommend them to do anyone. I thought they were courteous and professional and the work was done in the proper time.

Areas Of Satisfaction

I was most satisfied after the installation as they were very quick in answering any questions I had.

Recognized Excellence

I would like to recognize the whole team. They were all really on the ball.

Areas Of Satisfaction

I was most satisfied that the representative made it very quick and easy to do business and everything was handled very timely.

Areas Of Satisfaction

We are very impressed and satisfied by the quality of our hybrid pool and how quick the installation was .

He was very responsive. You should use him without hesitation. There are a lot of pool companies where you have to deal with their corporate offices, but with Under The Sun, you are actually dealing with the owner. He supports you through the process. He is there when you have questions or concerns to address them. You can tell that he loves pools.

Areas Of Satisfaction

I am most satisfied with his ability to respond to unexpected challenges. You could tell this wasn't his first time. Plans don't always go perfectly, but his adaptability was great.

Recognized Excellence

The owner Jim. Also, his wife, who put up with a lot of away time.

It was very satisfactory. They did a great job. They were prompt, and they kept the yard nice and clean. Our salesman was very prompt, and he follow up with us.

Areas For Improvement

They did a great job.

Areas Of Satisfaction

The installation went really well. I was really surprised. They were in and out in 5 days, which was really nice.

Recognized Excellence

James Hughes, the salesman, really followed up the whole time the crew was working, and even afterwards.

Outstanding work! Highly recommended! All crew members were knowledgeable and fantastic!

They should follow up with customer complaints even after the installation is complete.

Areas Of Satisfaction

They did a pretty good job getting it done in a timely manner.

I would monitor them more.

Areas Of Satisfaction

I was most satisfied with the design.

Recognized Excellence

Jim was good and tried his best.

Areas Of Satisfaction

I was satisfied with the whole process, it was done well from start to finish.

Recognized Excellence

I would like to recognize Jim, Steve, and his crew that did the work.

Thank you to all! We are enjoying our sun room each and every day.

Recognized Excellence

The entire team was terrific !

Areas For Improvement

They fell short of my expectations because they couldn't get the pool in ground so we have to have it completely above ground. They could have tried a little harder.

Areas Of Satisfaction

I was most satisfied that the whole process was pretty easy and quick. They did what they told me they were going to do.

Recognized Excellence

James was great.