They fell short in the installer not coming back to fix that one thing.
I was satisfied with the knowledgeability with the guy that came here.
I would like to recognize Jim.
They were not able to complete the job in a timely manner.
Maybe Nick, he's the only one I know.
The quality of work.
The sunroom we purchased turned out exactly the way we thought it would be.
Jim was very helpful with getting permits and answering any questions we had.
Nick and crew from Romano Contracting ( builders of sunroom) were great. Neat, polite and very helpful with a problem we had durning the construction of the sunroom
The only thing is if your planning on building a sunroom start early spring because it takes a couple of months from start to finish and you won't have to contend with bad weather holding the project up
Both Nick and Jim were both very professional and helpful throughout the course of the project.
When we first planned the project, we asked if there was any chance that it could be completed by Christmas. We were told they would try, which is definitely not a guarantee. But they didn’t start until after New Years. So that was a minor frustration amongst a pile of great service and craftsmanship.
They had to do work inside my home and I wouldn’t have even known they were inside. The house was immaculate despite carpentry and sanding being performed right next to my dining room table.
Jim was phenomenal, however Nick went above and beyond all expectations. Constant communication, feedback, answers to my questions and questions of his own where he wanted to ensure satisfaction.
I would recommend Under The Sun Improvements. I bought a hybrid pool which is buried 33'' in the ground. The job was done well and in a timely manner.
Jim and Nick were easily accessible when needed.
The pool is beyond the quality of any other product for an above ground. I had no reservations about putting this pool in the ground, its material is that of an in ground pool. Other companies will bury any above ground pool but do your research, this is the Northeast.
Jim made time to come to my home and help me winterize my pool for the first closing of the season.
We got four estimates from local pool companies, Under The Sun's prices where in the middle but products where much better than others.
Both Jim and Nick were easy to work with and knowledgable.
With some reflection, I think planning for the site itself could improve, such as grading and drainage needs. I'm not sure if computer software or someone with landscape design experience may help. As the ground settles around my pool its difficult to see the whole project finished. The planning of the depth of the pool should have been discussed more thoroughly to ensure smooth completion of the entire site, not just the pool. There is lots of planning to do when undertaking a project that will result in multiple projects other than just the pool.
Jim Hughes; Steve
Communication and orofessionalism
it was good.
Unfortunately, with the pool, the corner lining came off. I have to call and tell them that the corner lining came off.
The lining came off. I have been meaning to call them to tell to come back to fix it.
I would say everything other than the corner lining.
All of the crews did a great job.
Everything went as planned.
Everything met the expectations that we had.
It was poor service from the get go.
All crews where very respectful and worked diligently the entire time at the job site. Even when the weather was challenging everyone worked together to accomplish all goals in a timley manner.
We really didn't discuss a scheduule, that being said providing a timeline of events or things to do could be helpful.
Jim Hughes and his installation team were great, and followed up constantly.
Jim stayed in touch and was always available for any questions I had.
Jim was excellent in communicating with us and getting the job done efficiently and successfully!
Complete professionals from the sale to completion!
More communication is necessary. We were not informed when the first materials were delivered (filter, ladder, hoses, etc.) and there was breakdown of communication between the salesman and the installers as to what was agreed upon and what needed to be done.
Everyone involved (minus the delivery of the walls personnel) were excellent to work with.
Delivery of materials needs major improvement. The pool walls were delivered by a company that did not have a hand truck so they had to open the pallet and proceeded to stack the walls standing up against my driveway retaining wall which is stone. The walls then had to be moved to location for the pool and were found to be damaged. Jim had to get us the touch up paint to cover all the areas where the paint was scratched off.
We are satisfied with our pool and have been enjoying it all summer long.
They keep the area clean and hauled away all materials
The salesman was knowledgable and responsive however the room was not insulated as promised and when it snowed outside, it also snowed inside. Poor workmanship. Not responsive to complaints that work was not done correctly. We had to fix the problems ourselves. Overall disappointed in the workmanship but love the room.
during the sales process, the salesman was very responsive
The excavating was the most satisfying.
Jim should be recognized for his exceptional service.
I was most satisfied with the way that they delivered the product and that it was done earlier than anticipated.
I would refer them if I know of anyone who is wanting a pool.
I would recommend them to do anyone. I thought they were courteous and professional and the work was done in the proper time.
I was most satisfied after the installation as they were very quick in answering any questions I had.
I would like to recognize the whole team. They were all really on the ball.
I was most satisfied that the representative made it very quick and easy to do business and everything was handled very timely.
We are very impressed and satisfied by the quality of our hybrid pool and how quick the installation was .
He was very responsive. You should use him without hesitation. There are a lot of pool companies where you have to deal with their corporate offices, but with Under The Sun, you are actually dealing with the owner. He supports you through the process. He is there when you have questions or concerns to address them. You can tell that he loves pools.
I am most satisfied with his ability to respond to unexpected challenges. You could tell this wasn't his first time. Plans don't always go perfectly, but his adaptability was great.
The owner Jim. Also, his wife, who put up with a lot of away time.
It was very satisfactory. They did a great job. They were prompt, and they kept the yard nice and clean. Our salesman was very prompt, and he follow up with us.
They did a great job.
The installation went really well. I was really surprised. They were in and out in 5 days, which was really nice.
James Hughes, the salesman, really followed up the whole time the crew was working, and even afterwards.
Outstanding work! Highly recommended! All crew members were knowledgeable and fantastic!
They should follow up with customer complaints even after the installation is complete.
They did a pretty good job getting it done in a timely manner.
I would monitor them more.
I was most satisfied with the design.
Jim was good and tried his best.
I was satisfied with the whole process, it was done well from start to finish.
I would like to recognize Jim, Steve, and his crew that did the work.
Thank you to all! We are enjoying our sun room each and every day.
The entire team was terrific !
They fell short of my expectations because they couldn't get the pool in ground so we have to have it completely above ground. They could have tried a little harder.
I was most satisfied that the whole process was pretty easy and quick. They did what they told me they were going to do.
James was great.
The communication via the company was very good. When there was an issue, they addressed it right away.
The liner installers were very professional.
Jim and the staff were very helpful even on a few problems we had. He made me and my family feel comfortable. They went above and beyond in everything they did.
It was kept safe but there was some stuff they left around. They cleaned up at the end.
They did a very nice job.
The whole situation was satisfactory. Jim stayed with us for two and half hours on a Sunday. He made us feel comfortable and gave us every option under the sun. If there were issues, he let us know we'd get through it. Even after it was done, they came back and called to check on us. I'm hoping after I get my patios in, I'll be on their website.
I don't know anyone but I have given his name out a few times. I know he went to my brother's house and gave him an estimate.
I would recognize everyone from start to finish. Steve who was part of the install crew always kept me posted and sent me pictures daily. Jim kept in touch with me and let me know of any issues. Steve was my main contact, though.
I was most satisfied with the installation.
The best pool company ever! Great work, friendly, and very professional. Their knowledge is incredible and they are willing to share their knowledge. A huge Thank you to them!
With everything. They did things so well, it's hard to choose a specific one.
I tell everyone when asked about the pool.
Everyone did a remarkable job. Everyone deserves recognition.
Product is nice
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Under The Sun Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys