We’ve already referred Smiley to two couples for their renovations. In our view the best choice if you want to keep to a pre-agreed schedule and budget. Someone was at our site every day working and they scheduled their sub contractors seamlessly. The outcome is to a high standard and we really relied on their design team to guide the process. We didn’t have a clear view of what we wanted so they provided a lot of direction. We are very happy with the final product.
This was my second project with Smiley Renovations. The project manager was easy to reach and responsive; the quality of the workmanship was good; and the company was concerned with my satisfaction. I will use them again should the need arise.
Smiley was extremely professional and did top quality work. If an issue came up, it was solved quickly and to our satisfaction.
The comments are those of Steve France, and Marie seconds them.
Areas Of Satisfaction - Most of the contractors who were here working were very professional and courteous and they did try hard to make sure that everything was completed and all of the issues were addressed.
Likely To Recommend - I would recommend them for them for the job we had done which was a disability bathroom.
Areas For Improvement - The one tiling sub-contractor. I didn't even have to say anything about it though because the Smileys foreman took one look and immediately called the sub contractor and told him to get it back.
Areas Of Satisfaction - They were very professional and on time which was very critical for this project.
Lead Source - Through my best friend who was an architect and has worked with smileys before.
Areas Of Satisfaction - There was good communication, the work quality was good, they were happy to make some last minute changes, and they made sure I was happy.
Lead Source - Many years ago I had a flyer of theirs.
Expertise - would hire them again
Professional & Organized - Excellent job scheduling the inspections and material deliveries etc. - seamless.
Lead Source - word of mouth - friend of friend
Areas Of Satisfaction - The new railings for the staircase, the very pleasant workers, the way the paint job lifted up the house, and Daren's professional demeanor were the high points for me.
Lead Source - Through a real estate agent we both knew
Additional Comments - I have known Daren for about 14+ years and am delighted that he has built up a very successful business. He's a good person and boss to his crew!
Areas Of Satisfaction - Craftsmanship
Lead Source - They did a project for another person. Word of mouth.
Additional Comments - I was very pleased with them.
Areas Of Satisfaction - Everyone that we worked with, Daren, Humberto, and Josh was hardworking, extremely pleasant, and great to deal with. We will definitely contact Smiley in the near future to get a quote for a remodeling job on our basement.
Lead Source - Overheard a woman talking about Smiley at our kids dance studio.
Areas Of Satisfaction - The project was completed in a timely manner and any concerns I may have had were addressed to my satisfaction. I am very pleased with the quality of workmanship and I love my new kitchen.
Lead Source - I believe it may have been Angie's List.
Areas Of Satisfaction - They worked with us tremendously. We didn't have to move out, and that helped us a great deal.
Lead Source - They were doing a project in our community.
Areas Of Satisfaction - I thought they were courteous and attempt to work with me and address the problems. When they were on site, they were quick to fix these things.
Lead Source - I saw the owner's house when it was renovated and it looked good.
Areas Of Satisfaction - We thought the quality of the workmanship was excellent. The carpenter was excellent and we always had the feeling about people's contractors walking out on the job and we never worried about that with Darren.
Additional Comments - By in large, we thought Smiley did a great job and if we had another addition to do, they would be it.
Areas Of Satisfaction - Dan, the individual who did a lot of the work, did a great job. He did everything to help us.
Lead Source - They worked on a neighbor's house.
Areas Of Satisfaction - We were most satified with the design that we came up with and Smiley's commitment to honor our requests regardless of the obstacles presented. From the contractor to the owner Smiley Renovations really worked to make certain that we were satified.
Lead Source - From long-time friends of ours.
Areas Of Satisfaction - Design and commitment to follow through, and their employees were outstanding. My contractor was responsible for managing the work. The one area where I wasn't happy, they corrected the problems that came up.
Areas Of Satisfaction - My house flooded, and Smiley Renovations (Daren Smith) did everything necessary to make it new again. They moved the furniture out to a container, ripped out the flooring and sub flooring, checked for mold, and replaced the sub flooring and installed new tile and carpet. Then when it was all done they moved the furniture back inside. All of this was done without my presence because we live in Florida. Then they installed a new A/C system. I really feel like Smiley Renovations saved my house and I don't know what I would have done without Daren.
Areas Of Satisfaction - We had known up front that there would have to be some "adjustments" once the foundation was actually exposed (they were rebuilding a wraparound porch) and in all cases the proposed solutions were intelligent, even elegant in a couple of places; the extra costs were made clear and were reasonable. We are completely happy with our "return," both physically and aesthetically.
Lead Source - Personal acquaintance.
Additional Comments - I have every intention of using Smiley for any future renovations or construction.
Areas For Improvement - I was satisfied.
Areas Of Satisfaction - I was impressed by their organization and their office's prompt and courteous response to our questions and concerns.
Lead Source - Through my neighbor, whom Smiley had also done work for.
Professional & Organized - There was some degree of confusion about documtation at the end of the process. However, they were going through a number of staff changes during our project, and Daren was upfront about the gaps in his records. At the end of the day, all discrepencies were resolved fairly.
Budget - At the end of the project, we went over budget by less than 1%.
Problem Resolution - Daren is very hands on and in a number of instances, he showed up at the site to address issues. He is a great problem solver and non-confrontational.
Trust - One year after the project, Smiley showed up to address a few minor issues that had surfaced. They take pride in their work and stand by the workmanship.
Areas For Improvement - None.
Areas Of Satisfaction - -Fair Pricing;-Great employees - very courteous to not only us, but also our neighbors;-Flexible-worked with our own sub-contractors when we requested to bring in our workers;-Neat-cleaned up the worksite every day without fail-Punctual-I never once wondered where are they today?
Lead Source - On the Internet through ServiceMaster.com
Punchlist - I felt that they could have done it quicker.
Areas For Improvement - In some specific parts of the project we used imported materials and a couple of times they were not aware of the specs of those materials.
Areas Of Satisfaction - In general, with everything.
Lead Source - A friend.
Areas Of Satisfaction - I was most satisfied with their ability to come in, assess the issues, and decide the right course of action. I was also impressed with the quality of the build, both in structural work and finish work.
Lead Source - Through our architect.
Lead Source - I went online and an organization recommended three different contractors. The person from Smiley was well prepared and explained everything.
Additional Comments - They're good.
Recommend Builder - I already have.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Smiley Renovations as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys