About this company
Smiley Renovations, LLC
Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. Show more
Culture – The sum of attitudes, customs, and beliefs that distinguishes one group of people from another.
Smiley Renovations has been doing Design/Build projects for over two decades. So have a lot of other companies. You want to know what makes Smiley Renovations different and unique? Who is Smiley Renovations and why should you choose us? Over these two plus past decades we have made a study of every aspect of the Design/Build business process. During this time we continually tweaked our business processes. While changing and improving along the way we also reached one very important understanding which we believe has become our greatest accomplishment.
By creating a culture of people who all hold and appreciate the core company values, we have created a successful and consistent client experience.
We truly believe that being an outstanding Design/ Build company means providing quality designs with true craftsmanship, while placing the clients satisfaction above all else. We have created a company culture, and achieve this goal with people who live these values. That is the difference we provide to our clients.
We are different, and we invite you to witness our culture. After working with Smiley Renovations you will never need another renovation company. Hide
GuildQuality surveys
Reviews 37
Of 39 respondents, 37 left a reviewRecent reviews
Andrew T.
Smiley Renovations LLC has non existent communication, poor workmanship, and they pay no attention to detail.
I Hired Smiley 2 years ago to complete a first floor renovation which they said would take 3 months. Of course with supply chain issues I assumed it would take longer and was patient with them. They eventually stopped all communication with me and abandoned the contract.
Simon M.
We’ve already referred Smiley to two couples for their renovations. In our view the best choice if you want to keep to a pre-agreed schedule and budget. Someone was at our site every day working and they scheduled their sub contractors seamlessly. The outcome is to a high standard and we really relied on their design team to guide the process. We didn’t have a clear view of what we wanted so they provided a lot of direction. We are very happy with the final product.
Janeen M.
This was my second project with Smiley Renovations. The project manager was easy to reach and responsive; the quality of the workmanship was good; and the company was concerned with my satisfaction. I will use them again should the need arise.
Heather M.
Smiley was extremely professional and did top quality work. If an issue came up, it was solved quickly and to our satisfaction.
Customer in Cabin John, MD
The comments are those of Steve France, and Marie seconds them.
Customer in Bethesda, MD
Areas Of Satisfaction
Areas Of Satisfaction - Most of the contractors who were here working were very professional and courteous and they did try hard to make sure that everything was completed and all of the issues were addressed.
Customer in Alexandria, VA
Likely To Recommend
Likely To Recommend - I would recommend them for them for the job we had done which was a disability bathroom.
Areas For Improvement
Areas For Improvement - The one tiling sub-contractor. I didn't even have to say anything about it though because the Smileys foreman took one look and immediately called the sub contractor and told him to get it back.
Areas Of Satisfaction
Areas Of Satisfaction - They were very professional and on time which was very critical for this project.
Lead Source
Lead Source - Through my best friend who was an architect and has worked with smileys before.
Customer in University Park, MD
Areas Of Satisfaction
Areas Of Satisfaction - There was good communication, the work quality was good, they were happy to make some last minute changes, and they made sure I was happy.
Lead Source
Lead Source - Many years ago I had a flyer of theirs.
Customer in Silver Spring, MD
Expertise
Expertise - would hire them again
Professional & Organized
Professional & Organized - Excellent job scheduling the inspections and material deliveries etc. - seamless.
Lead Source
Lead Source - word of mouth - friend of friend
Customer in Silver Spring, MD
Areas Of Satisfaction
Areas Of Satisfaction - The new railings for the staircase, the very pleasant workers, the way the paint job lifted up the house, and Daren's professional demeanor were the high points for me.
Lead Source
Lead Source - Through a real estate agent we both knew
Additional Comments
Additional Comments - I have known Daren for about 14+ years and am delighted that he has built up a very successful business. He's a good person and boss to his crew!
Customer in Silver Spring, MD
Areas Of Satisfaction
Areas Of Satisfaction - Craftsmanship
Lead Source
Lead Source - They did a project for another person. Word of mouth.
Additional Comments
Additional Comments - I was very pleased with them.
Customer in Kensington, MD
Areas Of Satisfaction
Areas Of Satisfaction - Everyone that we worked with, Daren, Humberto, and Josh was hardworking, extremely pleasant, and great to deal with. We will definitely contact Smiley in the near future to get a quote for a remodeling job on our basement.
Lead Source
Lead Source - Overheard a woman talking about Smiley at our kids dance studio.
Customer in Washington, DC
Areas Of Satisfaction
Areas Of Satisfaction - The project was completed in a timely manner and any concerns I may have had were addressed to my satisfaction. I am very pleased with the quality of workmanship and I love my new kitchen.
Lead Source
Lead Source - I believe it may have been Angie's List.
Customer in Hyattsville, MD
Areas Of Satisfaction
Areas Of Satisfaction - They worked with us tremendously. We didn't have to move out, and that helped us a great deal.
Lead Source
Lead Source - They were doing a project in our community.
Customer in Silver Spring, MD
Areas Of Satisfaction
Areas Of Satisfaction - I thought they were courteous and attempt to work with me and address the problems. When they were on site, they were quick to fix these things.
Lead Source
Lead Source - I saw the owner's house when it was renovated and it looked good.
Customer in Accokeek, MD
Areas Of Satisfaction
Areas Of Satisfaction - We thought the quality of the workmanship was excellent. The carpenter was excellent and we always had the feeling about people's contractors walking out on the job and we never worried about that with Darren.
Additional Comments
Additional Comments - By in large, we thought Smiley did a great job and if we had another addition to do, they would be it.
Customer in Accokeek, MD
Areas Of Satisfaction
Areas Of Satisfaction - Dan, the individual who did a lot of the work, did a great job. He did everything to help us.
Lead Source
Lead Source - They worked on a neighbor's house.
Customer in Bowie, MD
Areas Of Satisfaction
Areas Of Satisfaction - We were most satified with the design that we came up with and Smiley's commitment to honor our requests regardless of the obstacles presented. From the contractor to the owner Smiley Renovations really worked to make certain that we were satified.
Lead Source
Lead Source - From long-time friends of ours.
Customer in Mitchellville, MD
Areas Of Satisfaction
Areas Of Satisfaction - Design and commitment to follow through, and their employees were outstanding. My contractor was responsible for managing the work. The one area where I wasn't happy, they corrected the problems that came up.
Customer in Silver Spring, MD
Areas Of Satisfaction
Areas Of Satisfaction - My house flooded, and Smiley Renovations (Daren Smith) did everything necessary to make it new again. They moved the furniture out to a container, ripped out the flooring and sub flooring, checked for mold, and replaced the sub flooring and installed new tile and carpet. Then when it was all done they moved the furniture back inside. All of this was done without my presence because we live in Florida. Then they installed a new A/C system. I really feel like Smiley Renovations saved my house and I don't know what I would have done without Daren.
Customer in Washington Grove, MD
Areas Of Satisfaction
Areas Of Satisfaction - We had known up front that there would have to be some "adjustments" once the foundation was actually exposed (they were rebuilding a wraparound porch) and in all cases the proposed solutions were intelligent, even elegant in a couple of places; the extra costs were made clear and were reasonable. We are completely happy with our "return," both physically and aesthetically.
Lead Source
Lead Source - Personal acquaintance.
Additional Comments
Additional Comments - I have every intention of using Smiley for any future renovations or construction.
Customer in North Potomac, MD
Areas For Improvement
Areas For Improvement - I was satisfied.
Areas Of Satisfaction
Areas Of Satisfaction - I was impressed by their organization and their office's prompt and courteous response to our questions and concerns.
Lead Source
Lead Source - Through my neighbor, whom Smiley had also done work for.
Customer in Silver Spring, MD
Professional & Organized
Professional & Organized - There was some degree of confusion about documtation at the end of the process. However, they were going through a number of staff changes during our project, and Daren was upfront about the gaps in his records. At the end of the day, all discrepencies were resolved fairly.
Budget
Budget - At the end of the project, we went over budget by less than 1%.
Problem Resolution
Problem Resolution - Daren is very hands on and in a number of instances, he showed up at the site to address issues. He is a great problem solver and non-confrontational.
Trust
Trust - One year after the project, Smiley showed up to address a few minor issues that had surfaced. They take pride in their work and stand by the workmanship.
Areas For Improvement
Areas For Improvement - None.
Areas Of Satisfaction
Areas Of Satisfaction - -Fair Pricing;-Great employees - very courteous to not only us, but also our neighbors;-Flexible-worked with our own sub-contractors when we requested to bring in our workers;-Neat-cleaned up the worksite every day without fail-Punctual-I never once wondered where are they today?
Lead Source
Lead Source - On the Internet through ServiceMaster.com
Customer in Washington, DC
Punchlist
Punchlist - I felt that they could have done it quicker.
Areas For Improvement
Areas For Improvement - In some specific parts of the project we used imported materials and a couple of times they were not aware of the specs of those materials.
Areas Of Satisfaction
Areas Of Satisfaction - In general, with everything.
Lead Source
Lead Source - A friend.
Customer in Washington, DC
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their ability to come in, assess the issues, and decide the right course of action. I was also impressed with the quality of the build, both in structural work and finish work.
Lead Source
Lead Source - Through our architect.
Reviews of nearby contractors
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Review of Cunningham's Rug Cleaning by Swaine M.
Very good cleaning capability and professional attitude when face-to-face. But need to improve their promptness and focus in communicating with customers.
Review of American Exteriors & Masonry by Kenneth S.
They were a great company and the owner was easy to work with and responsive to questions an concerns.
Review of Kohler Bathroom Design Service by John S.
We were very pleased with our designer and the flexibility the process provided us. Will be using it again for our next bathroom remodel.
Nearby answers
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