The company was great from the start! Scott was professional and easy to work with, he quickly answered all of our questions without hesitation. The construction team was amazing as well. Peter and his team thought of everything, and we really felt like they put us first, not taking the easy way out.
The work, the crew and the whole process was just great! This is our first pool and River pool were the only one who listened to what I wanted and how I wanted it. All the other 3 companies who came to give me a quote we’re trying to push what was easy for them, No what I wanted.
These guys where extremely professional.
These guys are simply the best! From sales with Scott, installation with Pete and his crew to Curtis for service and demonstrating our system. They are top of the line gentleman and very knowledgeable of each process. We couldn't have had a better experience with this project.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of River Pools of Knoxville as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys