I already have recommended Payne Restoration to many people, and will continue to do so.
Types of work - It has been months since it was completed, but we both continue to look around every time we enter the kitchen.
Communication - Before, during and after.
Recognized Excellence - The entire staff. Everyone we came in contact with was exceptional.
Areas For Improvement - Not a thing I can think of.everything from beginning to end
Areas Of Satisfaction - Everything from beginning to end exceeded our expectations. We can not believe how smoothly everything went.
Additional Comments - Great people to work with, and so happy we chose Payne Restoration.
Eric and his team are always accessible. They do very good work at a reasonable price.
Areas For Improvement - Denver does excellent woodworking...very talented. Forgot his name but the man who moved up here from Florida and lives in Grand Haven also does excellent work, he was very professional and thorough.
Areas Of Satisfaction - Payne Restoration lets the customer be in charge. They will give HONEST advice when asked.
Payne Restoration did really well.
Payne was a pleasure to work with from beginning of quote process to completion of project. Great communication @ all stages of our renovation. would definitely recommend them to anybody planning any type of renovation.
Recognized Excellence - They were ALL great...Payne direct employees & contracted subs all performed as expected & did a great job for us!
Recognized Excellence - Eric, Benjamin, and Sue were all (and continue to be) fantastic. We only met a couple of the contractors, but they were great as well.
Areas Of Satisfaction - Timeliness, professionalism, and cleanliness throughout the project--if we didn't know they were finishing the basement, we wouldn't have even known they were there.
Additional Comments - We highly recommend Payne Restoration LLC. You will not be disappointed! We met with 8-10 contractors and Payne Restoration surpassed the rest of them by far in every category. If there is a job they do not handle, they will have a great referral for you.
Recognized Excellence - Josh did an amazing job creating our built-ins.
Areas Of Satisfaction - We were blown away by how clean the project was left everyday. No matter who was working at on the house, someone from Payne stopped by to make sure that everything was going well and that the basement was cleaned up at the end of the work day.
Additional Comments - We love our basement! The quality of the work is evident the moment you walk down the stairs. We also appreciated that Payne stuck to their timeline despite a miserable snowy few months. Everyone who showed up to work on the project was polite and professional.
Recognized Excellence - Ben was always responsive to questions and concerns. Ken, Kenny, and Denver all had great attention to detail and were quick to problem solve when challenges arose.
We would highly recommend Payne Restoration for any remodeling projects. We were very happy with their work and when we asked questions they gave us honest answers. They greatly exceeded our expectations. We will be using their services again in the near future. Eric and all of his employees are great to work with, too!
Areas For Improvement - They did not fall short of our expectations!
Areas Of Satisfaction - We felt that they really listened to us and what we wanted. When we asked their advice on what to do they told us what they would do if it was their project with their own home and that was very helpful. Ben got back to us very quickly and was very eager to make sure the project was done correctly and to our liking. He went above and beyond.
Lead Source - We heard about them from the Flame Center. We were shopping there for a fireplace and asked about a contractor who could install it for us.
Additional Comments - We were very happy with Eric and his team. We thought they did excellent work and went above and beyond trying to fulfill our wishes.
Wow, what an amazing group of workers and they were so quick, clean and it turned out beautiful! Here we are now a year later after the renovation and everything still looks brand new and we still love it just as much as when it was first done. Quality work like this lasts and lasts!!
Areas Of Satisfaction - How quick they finished the project with the least amount of inconvenience for us as possible!
Additional Comments - Thanks so much for transforming our entire main floor into an updated beautiful place to live!
Areas Of Satisfaction - I was satisfied with the overall quality, budget, and their overall responsiveness.
Lead Source - A neighbor told me about them.
I strongly agree and have recommended Payne Restoration to others
Areas Of Satisfaction - Everyone was so professional and friendly as well. All my calls and questions were addressed promptly. The job was completed on schedule! Definitely pleased with Payne Restoration!
Fantastic people to work with if I could give them 10 Stars I would
Lead Source - From a couple at church
We are very happy with the siding project done be Payne Restoration. They are professional, have excellent follow through and the workmanship is of the highest quality. We will use Payne again for our next project!
Areas For Improvement - Odd color tile initially put up but it was corrected.
Additional Comments - I plan to use Payne again and would recommend them to others.
We are very pleased with our bathroom remodel. We were impressed by the high quality of workmanship and the prompt way in which all our questions were answered. We will be using Payne Restoration for any future projects.
High quality work and the work areas were kept as clean as possible during construction.
Areas Of Satisfaction - The work areas were left clean and organized as much as possible. The finished product was beautiful and excellent quality workmanship was evident (except paint as noted.) Excellent consultation on which remodeling projects add value to the home in relation to the money spent on the project.
Areas Of Satisfaction - Communication was amazing!
Lead Source - Another contractor gave me their business card.
Areas Of Satisfaction - I was most satisfied with the friendless and the communications with the staff. The project manager was very on top of things.
The best people to work with. Will definitely be using them again.
Areas Of Satisfaction - Their communication before, during, and after. And Ben was fantastic to work with.
Payne Restoration was great to work with. We have done a few projects with them now, from window installation to a complete addition. Their work is excellent and we are pleased with their professionalism and perfectionist attitudes!
Areas For Improvement - Just some time frame issues
Areas Of Satisfaction - Excellent quality, easy to get ahold of, great finished product
Areas For Improvement - Project took a bit longer than we hoped but weather was a major reason. Not their fault.
Areas Of Satisfaction - Great communication through entire project. Easy to get a reply or answer if we had a concern. Also did the little extra to make our addition look like it had been there the whole time without us having to push for doing it the right way.
Additional Comments - Overall we were satisfied with the price, quality of work, and excellent communication through. Would strongly recommend.
Areas Of Satisfaction - Bathroom barn door was well executed.
Areas Of Satisfaction - They were very responsive and always kept us informed of what was going on with our project. And our end result was beautiful.
Lead Source - On Houzz
Additional Comments - Our project manager Benjamin was helpful and kept us informed every step of the way!
Expertise - I was very comfortable that Eric and Ben were paying attention and making sure things were done right.
Communication - Benjamin always stayed in touch. I appreciated that, and that I could text him any time.
Likely To Recommend - I sure would recommend! Worth every penny for my piece of mind and excellent craftsmanship!
Areas Of Satisfaction - Clean and tidy throughout the project. Workers were courteous and knowledgeable.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Payne Restoration LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys