I already have recommended Payne Restoration to many people, and will continue to do so.
It has been months since it was completed, but we both continue to look around every time we enter the kitchen.
Before, during and after.
The entire staff. Everyone we came in contact with was exceptional.
Not a thing I can think of.everything from beginning to end
Everything from beginning to end exceeded our expectations. We can not believe how smoothly everything went.
Great people to work with, and so happy we chose Payne Restoration.
Eric and his team are always accessible. They do very good work at a reasonable price.
Denver does excellent woodworking...very talented. Forgot his name but the man who moved up here from Florida and lives in Grand Haven also does excellent work, he was very professional and thorough.
Payne Restoration lets the customer be in charge. They will give HONEST advice when asked.
Payne Restoration did really well.
Payne was a pleasure to work with from beginning of quote process to completion of project. Great communication @ all stages of our renovation. would definitely recommend them to anybody planning any type of renovation.
They were ALL great...Payne direct employees & contracted subs all performed as expected & did a great job for us!
Eric, Benjamin, and Sue were all (and continue to be) fantastic. We only met a couple of the contractors, but they were great as well.
Timeliness, professionalism, and cleanliness throughout the project--if we didn't know they were finishing the basement, we wouldn't have even known they were there.
We highly recommend Payne Restoration LLC. You will not be disappointed! We met with 8-10 contractors and Payne Restoration surpassed the rest of them by far in every category. If there is a job they do not handle, they will have a great referral for you.
Josh did an amazing job creating our built-ins.
We were blown away by how clean the project was left everyday. No matter who was working at on the house, someone from Payne stopped by to make sure that everything was going well and that the basement was cleaned up at the end of the work day.
We love our basement! The quality of the work is evident the moment you walk down the stairs. We also appreciated that Payne stuck to their timeline despite a miserable snowy few months. Everyone who showed up to work on the project was polite and professional.
Ben was always responsive to questions and concerns. Ken, Kenny, and Denver all had great attention to detail and were quick to problem solve when challenges arose.
We would highly recommend Payne Restoration for any remodeling projects. We were very happy with their work and when we asked questions they gave us honest answers. They greatly exceeded our expectations. We will be using their services again in the near future. Eric and all of his employees are great to work with, too!
They did not fall short of our expectations!
We felt that they really listened to us and what we wanted. When we asked their advice on what to do they told us what they would do if it was their project with their own home and that was very helpful. Ben got back to us very quickly and was very eager to make sure the project was done correctly and to our liking. He went above and beyond.
We heard about them from the Flame Center. We were shopping there for a fireplace and asked about a contractor who could install it for us.
We were very happy with Eric and his team. We thought they did excellent work and went above and beyond trying to fulfill our wishes.
Wow, what an amazing group of workers and they were so quick, clean and it turned out beautiful! Here we are now a year later after the renovation and everything still looks brand new and we still love it just as much as when it was first done. Quality work like this lasts and lasts!!
How quick they finished the project with the least amount of inconvenience for us as possible!
Thanks so much for transforming our entire main floor into an updated beautiful place to live!
I was satisfied with the overall quality, budget, and their overall responsiveness.
A neighbor told me about them.
I strongly agree and have recommended Payne Restoration to others
Everyone was so professional and friendly as well. All my calls and questions were addressed promptly. The job was completed on schedule! Definitely pleased with Payne Restoration!
Fantastic people to work with if I could give them 10 Stars I would
From a couple at church
We are very happy with the siding project done be Payne Restoration. They are professional, have excellent follow through and the workmanship is of the highest quality. We will use Payne again for our next project!
Odd color tile initially put up but it was corrected.
I plan to use Payne again and would recommend them to others.
We are very pleased with our bathroom remodel. We were impressed by the high quality of workmanship and the prompt way in which all our questions were answered. We will be using Payne Restoration for any future projects.
High quality work and the work areas were kept as clean as possible during construction.
The work areas were left clean and organized as much as possible. The finished product was beautiful and excellent quality workmanship was evident (except paint as noted.) Excellent consultation on which remodeling projects add value to the home in relation to the money spent on the project.
Communication was amazing!
Another contractor gave me their business card.
I was most satisfied with the friendless and the communications with the staff. The project manager was very on top of things.
The best people to work with. Will definitely be using them again.
Their communication before, during, and after. And Ben was fantastic to work with.
Payne Restoration was great to work with. We have done a few projects with them now, from window installation to a complete addition. Their work is excellent and we are pleased with their professionalism and perfectionist attitudes!
Just some time frame issues
Excellent quality, easy to get ahold of, great finished product
Project took a bit longer than we hoped but weather was a major reason. Not their fault.
Great communication through entire project. Easy to get a reply or answer if we had a concern. Also did the little extra to make our addition look like it had been there the whole time without us having to push for doing it the right way.
Overall we were satisfied with the price, quality of work, and excellent communication through. Would strongly recommend.
Bathroom barn door was well executed.
They were very responsive and always kept us informed of what was going on with our project. And our end result was beautiful.
Our project manager Benjamin was helpful and kept us informed every step of the way!
Workmanship, attention to detail was fantastic, worth the wait
I truly had a remarkable experience when Payne Restoration completed our Bathroom remodel. They are Professional and Timely in every aspect. They handled all the sub-contractors so I didn't have to worry about a thing. They have done many projects for me since the remodel was complete and they have yet to let me down. Quality Service every time regardless of the scope of the project.
I was very happy working with everyone involved with Payne. We have two more projects and are planning to work again with them soon.
Completed a basement remodel including a bathroom. Very polite and professional, and the contractors they bring in are held to the same standard. Along the way, we made some minor modifications and there were a couple small hiccups in fit and finish, and they were always addressed promptly and courteously. Top notch company to work with.
High quality in both company integrity and craftsmanship.
Professionalism. Their word is their bond.
In a robust economic environment in which I found many contractors slow to respond and providing very high estimates, Payne Restoration provided clear, timely, intelligent, honest, and fair knowledge and communication. I've worked with many different contractors over the years, and Eric Payne is right there at the top of the list for his professionalism and expertise. The work was excellent down to the finest details and the job site was clean.
They did very well.
A wonderful, commited, group of craftsmen! AAA++A great experience. Thank you!
I am very satisfied with the quality of their work. Very professional. Very courteous. Always cleaned up very well after each job. I would recommend them to anybody that I know.
Payne Restoration provided quality work on two different projects for us. They complete a kitchen remodel that all other companies said could not be done within our budget, most refused to even quote it. I have more projects in the future planned for Payne Restoration.
Our budget was not big for the project. Many companies refused to even bid on the job. Most said it could not be completed within our budget. Payne Restoration was willing to look at ways to complete the project at a reasonable cost.
There willingness to look at smaller projects and suggest ways to keep costs low.
Ben was super to work with. I had LOTS of questions and he was very patient and explained everything. All employees and subcontractors were on time and very professional. Always cleaned up and went the extra mile.
recommended by Standard Lumber in Holland, Mi
Eric comes out and gives me an estimate right away...whether the jobs big or small. A lot of contractors dont want to mess with a small job and i love the fact that he and his guys will cheerfully tackle any size job!
From my neighbor across the street. I was asking about an honest contractor and he gave me Eric's number.
Eric and all his guys are absolutely polite and professional and super friendly!
I have had many different updates/projects over 10 plus years, and Payne Restoration has always come through as promised. A very professional group to work with, you can trust them and you can depend on the project getting completed as promised.
Finally a company who doesn't look at your projects as too small and not worth their time to help. You will like working with Eric, to get those large or small projects off your to do list !
The quality of the carpentry work was fantastic. Our job site wasn't a typical job site and their team succeeded anyways. They stuck to their time table even when there was a bump in the road. Working with them was easy and the work was quality
I was most satisfied with the timelines. We were on a time crunch and they completed everything in a timely manner. We were just overall satisfied with the experience.
I have found Payne Restoration to be of the highest quality, and I would recommend their service to anyone.
They have my highest recommendation.
Payne Restoration did an awesome job building in a fireplace into our basement wall. Gave and held to a reasonable, accurate quote, and kept the job on schedule despite township inspector dragging his feet. Their workmanship is high quality, and Eric communicated very well in answering questions and offering ideas.
Awesome job with the communication. I felt like I was often bugging Eric at times, but he was great - always returned calls and texts.
Excellent referral to the masons!
Willingness to be flexible with the job plans, and even jump in and do some extra things that others involved with the job were not getting done.
Referred by the Flame Center in Hudsonville.
We will definitely call Payne for our next job!
Timeliness, quality, and cost.
They are the best! Total piece of mind when you hire them. We don't even shop for anyone else, we always call them.
We really enjoyed working with Eric. He was honest and had good ideas for the work we needed done. We didn't feel he pressured us to do above and beyond what we were asking.
Payne Restoration LLC is the best of the best. Eric and his crew of guys are very knowledgeable and great craftsman. We did a full remodel and when we had an idea about something he listened and excepted the ideas, unlike the big companies that just tell you we cant do that. Payne Restoration is my go to for everything!!!
When we were looking to build our deck. Found him on Trex's website as the #1 in the area for Trex.
Eric and his staff were very professional and great to work with. Questions or concerns were addressed quickly. It was a very easy process and we loved the final look of our restoration!
Very professional, great job on my bathroom remodel.
Ability to solve product related problems with customer. Resolutions were prompt, correct and did not affect milestone project delivery dates.
We've hired Eric to do a few jobs for us and he's always been prompt and accommodating. We've referred him to our neighbors as well!
I was very comfortable that Eric and Ben were paying attention and making sure things were done right.
Benjamin always stayed in touch. I appreciated that, and that I could text him any time.
I sure would recommend! Worth every penny for my piece of mind and excellent craftsmanship!
Clean and tidy throughout the project. Workers were courteous and knowledgeable.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Payne Restoration LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys