I already have recommended Payne Restoration to many people, and will continue to do so.
Types of work - It has been months since it was completed, but we both continue to look around every time we enter the kitchen.
Communication - Before, during and after.
Recognized Excellence - The entire staff. Everyone we came in contact with was exceptional.
Areas For Improvement - Not a thing I can think of.everything from beginning to end
Areas Of Satisfaction - Everything from beginning to end exceeded our expectations. We can not believe how smoothly everything went.
Additional Comments - Great people to work with, and so happy we chose Payne Restoration.
Eric and his team are always accessible. They do very good work at a reasonable price.
Areas For Improvement - Denver does excellent woodworking...very talented. Forgot his name but the man who moved up here from Florida and lives in Grand Haven also does excellent work, he was very professional and thorough.
Areas Of Satisfaction - Payne Restoration lets the customer be in charge. They will give HONEST advice when asked.
Payne Restoration did really well.
Payne was a pleasure to work with from beginning of quote process to completion of project. Great communication @ all stages of our renovation. would definitely recommend them to anybody planning any type of renovation.
Recognized Excellence - They were ALL great...Payne direct employees & contracted subs all performed as expected & did a great job for us!
Recognized Excellence - Eric, Benjamin, and Sue were all (and continue to be) fantastic. We only met a couple of the contractors, but they were great as well.
Areas Of Satisfaction - Timeliness, professionalism, and cleanliness throughout the project--if we didn't know they were finishing the basement, we wouldn't have even known they were there.
Additional Comments - We highly recommend Payne Restoration LLC. You will not be disappointed! We met with 8-10 contractors and Payne Restoration surpassed the rest of them by far in every category. If there is a job they do not handle, they will have a great referral for you.
Recognized Excellence - Josh did an amazing job creating our built-ins.
Areas Of Satisfaction - We were blown away by how clean the project was left everyday. No matter who was working at on the house, someone from Payne stopped by to make sure that everything was going well and that the basement was cleaned up at the end of the work day.
Additional Comments - We love our basement! The quality of the work is evident the moment you walk down the stairs. We also appreciated that Payne stuck to their timeline despite a miserable snowy few months. Everyone who showed up to work on the project was polite and professional.
Recognized Excellence - Ben was always responsive to questions and concerns. Ken, Kenny, and Denver all had great attention to detail and were quick to problem solve when challenges arose.
We would highly recommend Payne Restoration for any remodeling projects. We were very happy with their work and when we asked questions they gave us honest answers. They greatly exceeded our expectations. We will be using their services again in the near future. Eric and all of his employees are great to work with, too!
Areas For Improvement - They did not fall short of our expectations!
Areas Of Satisfaction - We felt that they really listened to us and what we wanted. When we asked their advice on what to do they told us what they would do if it was their project with their own home and that was very helpful. Ben got back to us very quickly and was very eager to make sure the project was done correctly and to our liking. He went above and beyond.
Lead Source - We heard about them from the Flame Center. We were shopping there for a fireplace and asked about a contractor who could install it for us.
Additional Comments - We were very happy with Eric and his team. We thought they did excellent work and went above and beyond trying to fulfill our wishes.
Wow, what an amazing group of workers and they were so quick, clean and it turned out beautiful! Here we are now a year later after the renovation and everything still looks brand new and we still love it just as much as when it was first done. Quality work like this lasts and lasts!!
Areas Of Satisfaction - How quick they finished the project with the least amount of inconvenience for us as possible!
Additional Comments - Thanks so much for transforming our entire main floor into an updated beautiful place to live!
Areas Of Satisfaction - I was satisfied with the overall quality, budget, and their overall responsiveness.
Lead Source - A neighbor told me about them.
I strongly agree and have recommended Payne Restoration to others
Areas Of Satisfaction - Everyone was so professional and friendly as well. All my calls and questions were addressed promptly. The job was completed on schedule! Definitely pleased with Payne Restoration!
Fantastic people to work with if I could give them 10 Stars I would
Lead Source - From a couple at church
We are very happy with the siding project done be Payne Restoration. They are professional, have excellent follow through and the workmanship is of the highest quality. We will use Payne again for our next project!
Areas For Improvement - Odd color tile initially put up but it was corrected.
Additional Comments - I plan to use Payne again and would recommend them to others.
We are very pleased with our bathroom remodel. We were impressed by the high quality of workmanship and the prompt way in which all our questions were answered. We will be using Payne Restoration for any future projects.
High quality work and the work areas were kept as clean as possible during construction.
Areas Of Satisfaction - The work areas were left clean and organized as much as possible. The finished product was beautiful and excellent quality workmanship was evident (except paint as noted.) Excellent consultation on which remodeling projects add value to the home in relation to the money spent on the project.
Areas Of Satisfaction - Communication was amazing!
Lead Source - Another contractor gave me their business card.
Areas Of Satisfaction - I was most satisfied with the friendless and the communications with the staff. The project manager was very on top of things.
The best people to work with. Will definitely be using them again.
Areas Of Satisfaction - Their communication before, during, and after. And Ben was fantastic to work with.
Payne Restoration was great to work with. We have done a few projects with them now, from window installation to a complete addition. Their work is excellent and we are pleased with their professionalism and perfectionist attitudes!
Areas For Improvement - Just some time frame issues
Areas Of Satisfaction - Excellent quality, easy to get ahold of, great finished product
Areas For Improvement - Project took a bit longer than we hoped but weather was a major reason. Not their fault.
Areas Of Satisfaction - Great communication through entire project. Easy to get a reply or answer if we had a concern. Also did the little extra to make our addition look like it had been there the whole time without us having to push for doing it the right way.
Additional Comments - Overall we were satisfied with the price, quality of work, and excellent communication through. Would strongly recommend.
Areas Of Satisfaction - Bathroom barn door was well executed.
Areas Of Satisfaction - They were very responsive and always kept us informed of what was going on with our project. And our end result was beautiful.
Lead Source - On Houzz
Additional Comments - Our project manager Benjamin was helpful and kept us informed every step of the way!
Expertise - I was very comfortable that Eric and Ben were paying attention and making sure things were done right.
Communication - Benjamin always stayed in touch. I appreciated that, and that I could text him any time.
Likely To Recommend - I sure would recommend! Worth every penny for my piece of mind and excellent craftsmanship!
Areas Of Satisfaction - Clean and tidy throughout the project. Workers were courteous and knowledgeable.
Areas Of Satisfaction - Workmanship, attention to detail was fantastic, worth the wait
I truly had a remarkable experience when Payne Restoration completed our Bathroom remodel. They are Professional and Timely in every aspect. They handled all the sub-contractors so I didn't have to worry about a thing. They have done many projects for me since the remodel was complete and they have yet to let me down. Quality Service every time regardless of the scope of the project.
I was very happy working with everyone involved with Payne. We have two more projects and are planning to work again with them soon.
Completed a basement remodel including a bathroom. Very polite and professional, and the contractors they bring in are held to the same standard. Along the way, we made some minor modifications and there were a couple small hiccups in fit and finish, and they were always addressed promptly and courteously. Top notch company to work with.
High quality in both company integrity and craftsmanship.
Areas Of Satisfaction - Professionalism. Their word is their bond.
In a robust economic environment in which I found many contractors slow to respond and providing very high estimates, Payne Restoration provided clear, timely, intelligent, honest, and fair knowledge and communication. I've worked with many different contractors over the years, and Eric Payne is right there at the top of the list for his professionalism and expertise. The work was excellent down to the finest details and the job site was clean.
They did very well.
A wonderful, commited, group of craftsmen! AAA++A great experience. Thank you!
I am very satisfied with the quality of their work. Very professional. Very courteous. Always cleaned up very well after each job. I would recommend them to anybody that I know.
Payne Restoration provided quality work on two different projects for us. They complete a kitchen remodel that all other companies said could not be done within our budget, most refused to even quote it. I have more projects in the future planned for Payne Restoration.
Budget - Our budget was not big for the project. Many companies refused to even bid on the job. Most said it could not be completed within our budget. Payne Restoration was willing to look at ways to complete the project at a reasonable cost.
Areas Of Satisfaction - There willingness to look at smaller projects and suggest ways to keep costs low.
Areas Of Satisfaction - Ben was super to work with. I had LOTS of questions and he was very patient and explained everything. All employees and subcontractors were on time and very professional. Always cleaned up and went the extra mile.
Lead Source - recommended by Standard Lumber in Holland, Mi
Areas Of Satisfaction - Eric comes out and gives me an estimate right away...whether the jobs big or small. A lot of contractors dont want to mess with a small job and i love the fact that he and his guys will cheerfully tackle any size job!
Lead Source - From my neighbor across the street. I was asking about an honest contractor and he gave me Eric's number.
Additional Comments - Eric and all his guys are absolutely polite and professional and super friendly!
I have had many different updates/projects over 10 plus years, and Payne Restoration has always come through as promised. A very professional group to work with, you can trust them and you can depend on the project getting completed as promised.
Additional Comments - Finally a company who doesn't look at your projects as too small and not worth their time to help. You will like working with Eric, to get those large or small projects off your to do list !
Areas Of Satisfaction - The quality of the carpentry work was fantastic. Our job site wasn't a typical job site and their team succeeded anyways. They stuck to their time table even when there was a bump in the road. Working with them was easy and the work was quality
Areas Of Satisfaction - I was most satisfied with the timelines. We were on a time crunch and they completed everything in a timely manner. We were just overall satisfied with the experience.
I have found Payne Restoration to be of the highest quality, and I would recommend their service to anyone.
Additional Comments - They have my highest recommendation.
Payne Restoration did an awesome job building in a fireplace into our basement wall. Gave and held to a reasonable, accurate quote, and kept the job on schedule despite township inspector dragging his feet. Their workmanship is high quality, and Eric communicated very well in answering questions and offering ideas.
Communication - Awesome job with the communication. I felt like I was often bugging Eric at times, but he was great - always returned calls and texts.
Employees & Subcontractors - Excellent referral to the masons!
Areas Of Satisfaction - Willingness to be flexible with the job plans, and even jump in and do some extra things that others involved with the job were not getting done.
Lead Source - Referred by the Flame Center in Hudsonville.
Additional Comments - We will definitely call Payne for our next job!
Areas Of Satisfaction - Timeliness, quality, and cost.
They are the best! Total piece of mind when you hire them. We don't even shop for anyone else, we always call them.
Lead Source - I heard about them from my neighborhood Association.
Areas Of Satisfaction - We really enjoyed working with Eric. He was honest and had good ideas for the work we needed done. We didn't feel he pressured us to do above and beyond what we were asking.
Payne Restoration LLC is the best of the best. Eric and his crew of guys are very knowledgeable and great craftsman. We did a full remodel and when we had an idea about something he listened and excepted the ideas, unlike the big companies that just tell you we cant do that. Payne Restoration is my go to for everything!!!
Lead Source - When we were looking to build our deck. Found him on Trex's website as the #1 in the area for Trex.
Areas Of Satisfaction - Eric and his staff were very professional and great to work with. Questions or concerns were addressed quickly. It was a very easy process and we loved the final look of our restoration!
Very professional, great job on my bathroom remodel.
Areas Of Satisfaction - Ability to solve product related problems with customer. Resolutions were prompt, correct and did not affect milestone project delivery dates.
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