Unparalleled communication and scheduling throughout the entire process
Problem Resolution - No problems!
Recognized Excellence - Eric was the reason I chose Oaktree Management Group. Insurance claims can be intimidating and Eric explained the process clearly and patiently and worked with the adjuster to keep the project moving.
Additional Comments - Great experience!
Eric was fantastic to work with. He did efficient work, were true to their word and did a fantastic job.
Recognized Excellence - Mr. Eric Riojas was extremely knowledgeable with all roofing and insurance questions we had and was very courteous and prompt with our appt with him. We will definitely recommend Oak Tree Management Group and Mr Riojas is an asset to your company. We are very pleased with our new roof!Thank You!
Expertise - Eric Riojas was exceptional.
Recognized Excellence - Eric Riojas was very helpful and knowledgeable.
Areas For Improvement - My expectations were met.
Areas Of Satisfaction - The way that Eric Riojas answered all my questions was ver much appreciated.
Oyer Professional Inspector Services recommends OakTree Management Group for all of your residential roofing needs. You won't be disappointed, and you will have the best service for all work in Texas.
OakTree Mgmt Group did a fantastic job with our roof! Eric Riojas did a great job; he made sure all my questions were answered, was always willing to work around my schedule, and made dealing with my insurance company a breeze. The crew was fast and did quality work. I would definitely recommend!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of OakTree Management Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys