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Fidelity worked with us considering that we have had past bad experiences. We were leery but Fidelity assuaged our fears and we see a difference on our Energy bill.
My first experience with Systems Pavers (project for our driveway) went well, so we came back to System Pavers when we had another project. It was a nightmare and we learned the problem with System Pavers. The people who actually do the work are contractors, not employees. So nobody "owns" you, and... more
We had a wonderful experience with the Kohler Bathroom Design Service. Patti and Jennifer did a great job of understanding our needs including the budget, developing ideas for remodeling our master bathroom, collecting feedback, and providing us with a final product that we could act on. As a final... more
Our salesperson Kyle was the best salesman we have worked with, and I am a sales manager myself.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of North County Kitchens, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys