When we speak to others who have gone through the building process, we feel very blessed to have partnered with Michael Lee. We had very few concerns arise, and when they did, they were resolved in a timely manner.
I was most satisfied with the staff, John and Nick who took us through the home. This was the most very thorough walk through I have ever had. I was really impressed.
Michael Lee Homes employees are committed to bringing good value to customers and did a great job meeting us with our budget and ideas. We enjoyed working with them.
The personalized experience. We were always made to feel like a priority. No detail, question, or issues was too small to not be dealt with right away.
I was most satisfied with the initial conversations on the designing and building some of the custom features.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Michael Lee Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys