All crew members that came to our house were very skilled and professional. Matrix has a collection of excellent contractors.
Overall I would recommend Matrix Basement systems though I would caution that you need to stay on top of what's not getting done to your expectations.
We were very pleased with the projected from start to finish. Andy Snitka and his crew particularly impressed us with their long days put in, and how hard they worked. Joe Degrave was very helpful as well.
Timing! Our project started right after Thanksgiving and finished the second week of January. We were really happy to have it done so quickly. Communication was really great during the project as well. We always knew when someone was coming, what time they were coming, etc. Also, if we had questions, they were always addressed and answered very quickly and thoroughly. We were very impressed and pleased with the effort of each crew to get the job done, and to solve any issues on the fly. Really happy overall with how everything turned out!
Disorganized, slower than expected, many workers inexperienced making lots of mistakes.
We are completely happy with the whole experience we had with Ken Spears Construction, and we are going to use them again. They handled our kitchen the way they said they were going to, and they went above and beyond our expectations.
Overall Next Door and Windows does a great job. Their prices are high.
Everyone from the first person that approached me at Sam's Club to the installation guys have been great! They did such an excellent job, we have hired them again for another project!
We are using them for another project because we were very satisfied.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Matrix Basement Systems as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys