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I will continue recommending the company.
I was dissatisfied with the time and how they had contractors work with me. Some of the people that worked for them were not the quality I expected. I am still waiting on a call back from the supervisor on the job.
They came out next day and started work on getting the areas dried out. I had removed the carpeting and padding so it was fairly easy for them. They had to cut some air vent holes in the drywall, remove the trim and place the dehumidifiers and blowers which they did. It worked great, they had the... more
Jenkins Restorations did outstanding work.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Improve Today Inc. / Roof.net as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys