They were awesome, professional, do what they say they're going to do, go above and beyond, and left my home very clean.
I'm happy with the work they did. Everything looks good, they were timely.
John and Jose were great.
Healthy Way is extremely thorough and professional!
Areas Of Satisfaction - They met/exceeded my expectations because they stuck to the schedule, were courteous and their cleanliness.
Use Comments - Awesome work from beginning to end. Guys were extremely knowledgeable, and had great work ethic. The best in their field! Highly recommend!
Additional Comments - They were a good company and the communication was overall pretty good. They could do better with a few things but overall everything was good.
The work was done professionally and efficiently but we still have a residual odor in some areas.
Use Comments - Great team. Worked quickly & efficiently. Job was timed perfectly with each crew that had to come in. They exceeded our expectations.
Areas Of Satisfaction - Communication was excellent. Coordination of schedules as well.
Work was done professionally but took quite a bit of time.
They are very knowledgeable and they went above and beyond to make sure that the project was successful.
Lead Source - My neighbor had his basement done and highly recommended them.
Areas Of Satisfaction - They came when they said they would. They worked hard all day. The areas they worked on look great.
Areas Of Satisfaction - The quality of the workmen was excellent. They were professional, courteous, and timely.
They are excellent from the customer service to the actual job itself.
Recognized Excellence - Kelly was unbelievable and phenomenal. Edgar, who did my french drain was unbelievably excellent all around. They were both great.
Areas Of Satisfaction - I was most satisfied with everything from the communication of what going to be done, to the timeline, to the actual work, and the cleanliness of the job considering the size of it. We had an excellent experience.
Process Communication - Kelly was a pleasure to work with. She responded quickly to any concern I expressed and was efficient in scheduling the process.
I was feeling pretty hopeless in coming up with a solution for my flooding basement for an affordable price. I was not only surprised that they were able to meet both of those needs but that they did such a professional job.
Provided comprehensive and professional service throughout the project.
Areas Of Satisfaction - I was satisfied with their customer service.
They are very good! I am happy!
Recognized Excellence - The overall Staff. The team that completed the work was respectful and courteous. Plus, Kelly the office manager was very responsive to all my inquiries.
Areas Of Satisfaction - They did a good job of workmanship and clean up. I check regularly and everything is working properly.
The installation of my complete drainage system around the entire basement floor is excellent, the installers did a very good job. I window well drains, two sump pumps and battery backup sump pump with a dehumidifier and so far all is working good. No more water in my basement, thank goodness. I also have carbon straps installed on one wall for extra support for a small horizontal crack in the block wall and I feel real confident the straps will work as designed. The crew worked very hard and completed the job within a speedy 4 days. I was very impressed. The dust was very very minimal and contained in the basement. The workers did a good job of cleaning up the entire construction area when done. I give them an A+ for big job well done.
Recognized Excellence - Everyone who worked on my basement. Amazing crew.
Areas Of Satisfaction - The finished product. Life saver
A few days after waterproofing was completed in my basement and a flooting floor installed, I had water seepage come up through the seams of my floor covering and water seepage over the waffle board in my laundry room. Months after the contract was signed and shortly after indoor waterproofing work was completed, the salesperson attempted to more than double the cost of part of my contracted job involving work in my yard. He was rude and condescending when we refused to move forward with the increased proposed pricing for the outside work. Fortunately, the owner and I ultimately settled the matter without legal action. The salesperson was a poor representation of the company and its owner.
Lead Source - Our homeowners insurance agent!! Great recommendation!!
They work hard and fast. The communication on the schedule is great. They are able to solve problems quickly and adequately.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Healthy Way Waterproofing & Mold Remediation LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys